This experience should have been seamless l, but it wasn’t from arriving and not being met at arrival with a sign and having difficulty finding the driver to our return where we were in a car where the driver smoked.
Dear Patricia, Thank you for sharing your feedback, and we sincerely apologize for the issues you experienced. We understand how frustrating it must have been not to be met as expected upon arrival, and the difficulty finding the driver should not have occurred. Additionally, we deeply regret that the car had a smoking odor during your return trip, which is certainly not acceptable. We take your concerns seriously and will investigate these matters with our team to ensure better communication, coordination, and vehicle cleanliness moving forward. Your experience is important to us, and we appreciate the opportunity to improve. If there’s anything further we can do to assist or make things right, please don’t hesitate to reach out.
