SPEEDY Service.
This is my departure private transfer With the second service I didn't have to wait. I was from my hotel to the airport in an amazing amount of time Thank's profi......
事業者からの返答
Hello, We are delighted to read your informative and positive review. We pride ourselves on our high standards and we are constantly striving to maintain high-quality service. We are looking forward to seeing you on-board with us again soon. Thank you! PROFI DRIVER
Unreliable, poor communication
Terrible service!!! I received two confirmations including one the day before pick up. The driver DIDN't SHOW UP!!! I called the provided number and was connected to a voicemail in France. I then found an email on my phone that was sent 4 minutes before our arranged pick up time that said the driver would not be coming. Our family was scrambling to find taxi's in the middle of Florence. We split up sending my husband and two daughters to the airport while our other daughter and I wandered the streets trying to find a taxi. Terribly stressful. They didn't even bother to text or call so the only reason I knew they weren't coming is that I checked my email confirmation.
事業者からの返答
Hello, Thank you for contacting us and I am sorry about your recent experience. I would like to offer my sincere apologies for this unpleasant situation and any inconvenience it has caused you. We do our best to complete 100% of the trips, however, this is not always possible. Unfortunately, it seems that in this case we were unable to do so. Once again, I sincerely apologize for this situation. Of course you were not billed for the booking.