Our tour guide, Gayla, was fantastic. Obviously the place is amazing and the statue of David is breathtaking- but Gayla made it even better. She gave heartfelt testimony to all of the exhibits with knowledge, understanding and humour .... seriously she made a fantastic experience even better.
I've visited this place before but she interpreted things in a way that I hadn't thought about before.
She was the best!
S
Stephen_G
September 26, 2026
Like it Says on the tin
The statue of David is there. Nothing more really to say about it - it’s what you go there to see and it’s amazing.
K
kimberlyfD8548CI
September 25, 2026
Fantastic tour of Academia Gallery
Alfonso was an amazing tour guide. So knowledgeable and walked our group through the museum with ease. Explained everything and we felt like we were getting a personalized experience. Highly recommend him.
事業者からの返答
Dear Guest,
Thank you so much for your fantastic review!
We are delighted to hear that you had such a wonderful experience with Alfonso. His knowledge, attention to detail, and ability to guide the group smoothly through the museum truly help bring the history and artworks to life.
We’re especially pleased that you felt the experience was personal and engaging. We will be very happy to share your kind words and recommendation with Alfonso!
Best regards,
The Traveler Tours Team
D
DennisShuu_L
September 24, 2026
No communication or tickets
Poor experience and don’t try. They don’t bother to contact you . Regret after signing on to this .poor
事業者からの返答
Dear Guest,
We are sorry to read this review, but the facts of the booking should also be made clear.
Unfortunately, you did not attend the activity and were recorded as a no-show. You later requested a refund, which was declined according to the applicable booking and cancellation policy.
After not attending the tour and having the refund request rejected, leaving a poor review appears to have become the chosen option. However, this review does not reflect the quality of the tour itself, as the activity was not attended.
We always encourage reviews based on the actual experience and remain available to clarify any genuine communication issue.
Best regards,
The Traveler Tours Team
J
Juliannawitt
September 24, 2026
Long queue and wait time for a “skip the line” price
Very disappointed. Despite having skip the line tickets we had to queue and wait for 1 hour to enter. Non skip the line queue was quicker and half the price! Do not recommend :(
事業者からの返答
Dear Guest,
Thank you for your feedback. We are sorry that you experienced a longer-than-expected wait at the entrance.
We would like to clarify that reserved entry does not mean there will never be a queue. All visitors remain subject to the museum’s security and entrance procedures, and during periods of heavy congestion, delays can unfortunately occur even for reserved groups. These entrance operations and waiting times are controlled entirely by the museum and are outside our control.
At certain moments, the general admission line may appear to move faster due to the museum managing different entrance queues separately. Unfortunately, this does not mean that guests in that line will necessarily enter sooner.
We understand your disappointment regarding the one-hour delay, but this was an exceptional entrance situation rather than the normal experience we aim to provide.
Best regards,
The Traveler Tours Team
J
Julianna_W
September 24, 2026
Don’t buy slip the line tickets for the afternoon
We booked the 2.45 skip the line entry and we still had to wait 45 minutes in a long queue ! It appeared that the regular queue moved way faster and it was only 20 euros! Very disappointed that we paid double and had to wait so long for our entry.
事業者からの返答
Thank you for your feedback. We completely understand your disappointment regarding the 45-minute wait.
Your booking was for a reserved timed entrance; however, all visitors are still subject to the museum’s entrance and security procedures. During periods of exceptionally high visitor traffic, the museum may experience significant delays, including for reserved groups. Unfortunately, these queues are managed entirely by the museum and are outside our control.
The regular and reserved entrances are managed separately, so at certain moments one queue may temporarily move faster than another. The €20 general admission option also does not provide the same reserved entry conditions as your booking.
We are sorry that the museum congestion affected your experience and caused such a long delay.
Best regards,
The Traveler Tours Team
C
Chuck_A
September 24, 2026
Lost in Paradise
Self guided is helpful but can be challenging following the sequence of the audio guide should provide more information on using your own phone and headsets- if you even had either one with you. Was not clear to know you would be downloading their App and using your own headset.
T
Tourist25564456439
September 24, 2026
Tour Guide and Company
This was an amazing tour. Our guide, Alfonso, was extremely knowledgeable and shared so much interesting information that made the experience memorable. We highly recommend you book your tour with this operator.
O
Olivia_H
September 24, 2026
Scam, Buy through someone else
Traveler tours refused to give us the tickets we purchased. Appears as though they oversold tickets or did not have enough. We were refused tickets. Viator has still not refunded us. Would buy through the website or another provider.
S
Sanada_M
September 22, 2026
Great tour
Great tour with Martina. Very knowledgeable . Highly recommend this tour . It’s quick but you learn what you need to know.
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