チューリッヒの見どころとレイククルーズ＆オプションのFIFAミュージアムチケット

not well explained throughout the tour. It's just a bus ride around the city that one can do on own by foot and the lake cruise there is no guide.

Our city guide Marcel was very good! We enjoyed that part of tour. We did not realize that the lake cruise was on the mini cruise boat and that we would not have our guide. We got in line early as Marcel informed us, but we did not realize how few seats were outside and we were actually bombarded by a group of school girls and pushed through us in line and all outside seats were taken. The ride was not completely around the lake and very crowded. Definitely a little disappointing, but a little insight from the guides on how few seats were outside and not letting groups push past would have been appreciated. Do you offer a guided trip of the lake? That would be preferable.

Seeing the beauty of Lake Zürich in light rain on a cloudy, overcast day is ethereal. I was still pleasantly surprised even without any sunshine.

Gonzalo was a terrific guide, we saw many highlights of Zurich at a good pace with no hassle. Learned a lot about the city and the sites in very enjoyable way. We loved the tram to Felsenzell, lake cruise walking tour, everything

Much of the highlights can be found online. It’s the personal knowledge of the guide that’s the game changer. You just have to stick closer with him for audio efficiency. Weather was a bit warm but our batch was patient enough to listen to our moving encyclopedia. Truly fun for first timers.

Great tour, Lars was incredible and made the tour fantastic, we actually went to the chocolate factory and not the fifa museum but besides that, it was incredible

My low rating is not for the tour itself as we were not able to join it, but rather for how rude and unprofessional the "Best of Switzerland Tours" company was. We arrived the morning our tour was booked for - our very first time visiting Switzerland and not familiar with anything yet. We arrived at 9am and the tour was not until 1pm. When it came closer to the tour time, we attempted to find the meeting point on our own by foot and were unsuccessful. Google maps kept leading us uphill. We rushed back to the hotel to see if our concierge could help us but saw the taxis upfront and decided to hop on so we wouldn't miss the tour. We asked him to take us to the main bus station - since this is where the tour listing info said the meeting point was at. Unfortunately he took us to the main train station first. We were confused and after some attempts in communicating where we wanted to go (he was a Middle Eastern man with broken English so that added to the time as we showed him the listing and pictures from google maps), he understood where we needed to go. We unfortunately arrived at 1:10pm. We ran up to the window of Best of Switzerland Tours and trying to catch our breath asked if the tour had left. Mind you, not once did we have arrogant, pompous or entitled attitudes. I was embarrassed and sad that we had arrived late. However I was NOT expecting the employee's behavior towards us. From the beginning she was staring at us with disgust, pointed to her watch and said you're 10minutes late the bus was waiting for you and they just left. When I told her what happened she continued looking at me with disgust and sour judgement and said "the main train station is just back there....you could have walked over here from there, it's a short walk". I was astonished by how rude she was. I continued to explain to her calmly that we just arrived that morning and were not familiar with where anything was yet. To that comment she shrugged her shoulders while giving us the "I don't care" look. I then asked if we could be put on another day's tour to which she said yes but we would have to pay full price again. I then asked if we could meet the group in Old Town since according to my Google maps it was a 13 min walk and that we could easily walk quickly over there. She said no that is not allowed. I am an avid traveller as I work for a major airline and have taken walking tours all over the world. Not ONCE has a tour company been SO unhelpful in trying to find some type of resolution. I was put off by how arrogant and rude she was and decided to email the company about our experience. They initially offered 20% if we booked for another day. Mind you, I already had another tour - also booked with their company - for the following day, an all day tour outside of Zurich. Sunday was my only option as we were leaving on Monday but I accepted. They did not offer this until Saturday - the day where I was on my all day tour. I leave my phone on airplane mode to save battery and do not get connected back to wifi until I am back at my hotel. Even though we arrived late from our all day tour, I still walked around the Christmas markets of Zurich for some time and arrived back to my hotel late. Upon checking my emails I was bombarded with several emails from Best of Switzerland Tours harassing me. They gave me FOUR hours to pay for the Sunday tour and because I was disconnected, they then canceled the offer altogether since I had not responded according to their ridiculous short time frame - even though I had previously already responded that yes I will book the Sunday tour for two. When I got the chance to respond that night they came back the following morning saying too late - and when I reiterated how horrible my experience had been with their company and have never in my life had such poor customer service they responded that they will not accept any slander against their employees. WHAT??? Utterly ridiculous and I truly hope they are one day looked into for their improper business conducts.

The guide was loud on the bus which was good when it came to the old town which she only walked us through one street we couldn’t hear her. We told her we couldn’t hear her and she said well that’s OK. The short time in old town maybe because the bus hit something during the driving part of the tour, which caused a small accident and our time was shortened After we walked to the dock and went on the boat ride, which is fine but the bus and the street tour was not what we expected. We felt cheated and it was not worth our money. I would never recommend this to anybody. We really had no information given to us about old town so it was a wasted tour we could’ve taken a city bus by ourselves and got more information without the expense of the tour

Tour leader was unorganized and not very engaging. Tour was a waste of time. The Lindt Chocolate Factory was not worth the visit. Would be better off just exploring the city on your own.

Its quite short tour and not much interesting information shared but the views are amazing! Captured tons of photos and videos.