We booked with our son who is a wheelchair user and prior to going we had concerns that the tour wouldn't be for us.
Well, it was and it was brilliant!
Firstly, booking was made so easy by contacting directly and Ollie who we dealt with answered every conceivable question we had in fluent English. Due to our own time restrictions we had to book onto the Disabled Access Tour in German as the English tour was full. Our German is embarrassingly poor (limited to Danke and bitte!), so we fully expected the tour to be a visual one only. However. Veronica who was our tour guide was fabulous! She apologised at the start that it was a German tour but she would add in bits of English and apologised that her English "wasn't very good". She was being modest, her English was brilliant and she gave us so much of an insight into the club and stories and facts in perfect English (which we were very grateful for). Getting around woth our son's wheelchair was made easy too and we even got pitchside which made our son's day!
Really informative tour and a brilliant guide, well worth the trip from Wales to Munich. A must do for any football fan.
事業者からの返答
Thank you for your wonderful and detailed feedback. We are delighted to hear that the tour was such a positive and accessible experience for your family and that your son was able to enjoy all the highlights, including going pitchside! We hope you took many great memories back home to Wales!
K
kitty3003
August 7, 2026 · via Tripadvisor
Mia san Mia
We come from the Ruhr area and can highly recommend the arena with the museum and the tour. Unfortunately, it was 38 degrees that day and it is vacation time throughout Germany.
Therefore it was incredibly crowded and there were no more wraps for vegetarians.
The museum is incredibly fascinating, including the history behind it.
The trophies were great to see, and it even tempts a non-Bavarian to buy a jersey.
Great stadium, great history.
事業者からの返答
Vielen Dank für Ihre tolle und ausführliche Bewertung! Es freut uns sehr, dass Ihnen die Allianz Arena Tour und insbesondere das FC Bayern Museum mit seiner beeindruckenden Geschichte und den zahlreichen Pokalen so gut gefallen haben. Bei 38 Grad und während der Ferien war sicherlich einiges los, umso schöner, dass Sie Ihren Besuch genießen konnten. Und wenn selbst ein Gast aus dem Ruhrgebiet am Ende über ein Bayern-Trikot nachdenkt, hat die Faszination der Arena wohl ganze Arbeit geleistet! Vielen Dank für Ihre Empfehlung.
M
michellesC8317OW
August 3, 2026 · via Tripadvisor
Poor
Firstly we made a mistake reading the booking details so we made our own way out to the stadium. We met the group there and completed the stadium tour. However we tried several times to contact gray line and the customer services to no avail. We then asked the tour guide could we get on the coach on the way home but she informed us that there was no room on the bus which we couldn’t understand as our two seats should still have been available
事業者からの返答
We are sorry to hear that the situation caused some confusion. As you mentioned, you travelled to the Allianz Arena independently and therefore did not join the coach at the scheduled departure point.
We would like to clarify that seats cannot remain reserved indefinitely when guests do not appear for the booked departure. If there are no-shows and other guests wish to book the tour spontaneously on site, the available seats may be reassigned. For this reason, the two seats originally included in your booking were unfortunately no longer available for the return journey.
We understand that this was disappointing, but once the original coach departure has been missed, we cannot guarantee that seats will remain available later in the day.
W
Wanderer66858919367
August 2, 2026 · via Tripadvisor
FC Basel
It was cool but the best stadium is still St. Jakob-Park in Basel 🟥🔷
事業者からの返答
Vielen Dank für Ihre Bewertung!
Es freut uns, dass Ihnen die Tour und der Besuch der Allianz Arena gefallen haben. Beim schönsten Stadion dürfen die Meinungen natürlich auseinandergehen – als FC-Basel-Fan bleiben Sie dem St. Jakob-Park verständlicherweise treu!
Vielen Dank, dass Sie mit Gray Line Munich unterwegs waren. Vielleicht dürfen wir Sie bei Ihrem nächsten München-Besuch wieder bei uns begrüßen.
7
73kaushikt
July 13, 2026 · via Tripadvisor
wonderful visit!
enjoyed every bit of the visit! very friendly guide and professional, a unique experience!
事業者からの返答
Thank you very much for your kind review!
We're delighted to hear that you enjoyed every part of your FC Bayern Munich Allianz Arena Tour and Panoramic Munich Tour. It's especially rewarding to know that our guide's friendliness and professionalism helped make the experience so memorable.
Thank you for choosing Gray Line Munich. We hope to welcome you back for another unique experience the next time you're in Munich!
T
Tony L
July 7, 2026 · via Tripadvisor
Faultless, well constructed & delivered
The whole day was brilliant & lived up to expectations, the bus guide flipping between German & English was perfect
事業者からの返答
Thank you very much for your wonderful feedback. We're delighted to hear that the tour lived up to your expectations and that you enjoyed your day with us.
It's especially rewarding to know that our guide's seamless commentary in both German and English enhanced your experience and ensured everyone could fully enjoy the tour. We'll be sure to pass your kind words on to the team.
Thank you for taking the time to share your experience. We hope to welcome you back on another Gray Line Munich tour in the future.
G
Galina_R
July 4, 2026 · via Viator
Overpriced and terrible audio quality..waste of money
The tour of the Allianz stadium itself was terrific. Great guide and we got to see all the important areas of the stadium. Could have got that for the price of less than EUR 20 a ticket though. Instead I paid more than 5x that for a Munchen tour guide in a bus with horrific audio equipment. The guide spoke ONto the mic for 2 hours and it was impossible to hear a word of what she said. My advice: buy your tickets on the website of the stadium directly. You just need to book early.
事業者からの返答
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the Allianz Arena tour itself and that you had a great experience with the stadium guide.
We’re sorry to hear that the panoramic city tour did not meet your expectations due to the audio quality. We understand how important clear commentary is for enjoying the experience and will share your feedback with our operations team so the audio equipment can be checked and improved where necessary.
Regarding the pricing, our tour combines round-trip transportation, a panoramic city tour, and a guaranteed stadium tour reservation in one package. While it is also possible to purchase stadium tickets directly through FC Bayern, availability is often limited and tickets sell out well in advance.
Thank you again for your feedback. It helps us continue improving our tours, and we hope to have the opportunity to welcome you again in the future.
L
Lewis_L
June 22, 2026 · via Viator
Bayern Munich Stadium tour
Not a very good guide
Left me and my 11 year old grandson behind and had to make our own way back not happy
事業者からの返答
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Our guides make every effort to keep groups together throughout the tour and provide clear instructions regarding meeting points and departure times. We understand how frustrating it must have been to feel left behind, particularly while traveling with your grandson, and we regret the inconvenience this caused.
As we are unable to identify the specific circumstances from the review alone, we would appreciate the opportunity to look into the matter further. Please contact us at info@sightseeing-munich.com with your booking details so that we can review what happened and discuss your concerns directly.
We appreciate your feedback, as it helps us continue to improve our services.
C
Christina_H
June 21, 2026 · via Viator
Wow! So awesome!
Loved seeing the stadium! Great to have transportation arranged so we didn’t get lost! Tour guide did great!
事業者からの返答
Thank you very much for your wonderful feedback. We’re delighted to hear that you enjoyed visiting the Allianz Arena and that the tour was such a positive experience.
It’s especially great to know that having the transportation arranged made the day easy and stress-free, allowing you to focus on enjoying the stadium and the sights of Munich. We’re also pleased that your guide helped make the experience even more enjoyable.
Thank you again for your kind words. We hope to welcome you again on another tour in Munich in the future.
R
Rosalyn_R
June 6, 2026 · via Viator
Fantastic!
The complete tour was fantastic very well organised very informative very good value for the money would definitely recommend it
事業者からの返答
Thank you very much for your wonderful feedback. We’re delighted to hear that you found the FC Bayern Munich Allianz Arena Tour and Panoramic Munich Tour so enjoyable.
It’s especially great to know that you appreciated the organization, the informative content, and the overall value of the experience. Providing a well-planned and memorable day for our guests is exactly what we strive for.
Thank you again for your recommendation and your kind words. We hope to welcome you again on another tour in the future.
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