I never received the activation email , no return from the provider
事業者からの返答
Hello,
We appreciate you reaching out and sharing your concern with us.
Since we don’t automatically receive customer contact details, we’re unable to proceed with sending the eSIM until we get the necessary information through the proper process. We understand this might cause some inconvenience and thank you for your patience.
Please get in touch with our support team so we can review your case more closely and, if eligible, offer a refund or an appropriate resolution in line with our policy. We’re here to assist you and ensure everything is handled properly.
Best regards,
N
Norge_P
March 29, 2026
E-sim not delivered during trip
I never got the e-sim while I was in Malaysia despite my reaching out to Viator and the company. I got an email from the company only weeks after my trip. So this was incredibly useless, poor service and should be avoided.
事業者からの返答
Dear Customer,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Due to privacy policies, customer contact details are not shared with us directly, which can sometimes delay our ability to send the eSIM promptly if we don’t receive the required information in time. We understand how frustrating this must have been, especially during your trip.
Please reach out to our support team so we can review your case in detail and, if applicable, arrange a refund or suitable compensation under our satisfaction guarantee. We would really appreciate the opportunity to make this right for you.
Kind regards,
P
Paul_W
March 16, 2026
eSIM experience
eSIM works as expected even for last minute purchase. I did took a little longer for the vendor to setup the QR code. Afterward it's all good.
T
TajinderSinghM1
September 15, 2025
Very prompt service, good internet speed
I recently booked an eSIM on 4/9/25, and I am very happy with the overall experience. The activation process was smooth, and the internet speed has been excellent — fast and reliable throughout.
When I faced an issue with activating the eSIM that was originally sent to my email at the time of booking, the support team was very quick and helpful. They immediately provided me with a new eSIM, and thanks to their prompt service, I was able to get connected without any hassle.
I really appreciate the professionalism, efficiency, and customer care shown. A big thank you to the team for making the process so convenient.
– Tajindersingh Modi
A
annalY8722PU
December 20, 2024
loveee
eSIM allows me to easily switch carriers without the need for a physical SIM card, saving me a lot of trouble and being very convenient! With eSIM, I can instantly activate my local package abroad, avoiding the hassle of buying a SIM card.
L
LinhQ16
December 19, 2024
Excellent product
The eSIM delivered reliable 4G speeds throughout my trip, letting me stream and video call without interruptions. Excellent product.
M
myphut
November 28, 2024
I compared many different eSIM providers.
I compared many different eSIM providers and decided to choose this plan. The price is very reasonable for the quality of the service. Internet connectivity was always stable, even when traveling between cities. I was particularly impressed with the customer support. They solved small problems quickly and professionally.
4
41my_
November 22, 2024
eSIM
The internet speed with this eSIM is phenomenal, even in rural areas. What I love most is how simple it is to switch between different countries without the hassle of physical SIM cards. For a frequent traveler like me, it’s a lifesaver and saves so much time and effort.
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