アルハンブラ宮殿とヘネラリフェへの入場（音声ガイド付き）
説明
スペインで最も訪問者が多いモニュメントであるアルハンブラ宮殿は、ムーア人の歴史と建築の忘れられない体験を提供します。 このチケットがあれば、ヘネラリフェの壮大な宮殿や庭園を自分のペースで自由に散策できます。 ご希望の言語でご利用いただける音声ガイドでは、この象徴的な場所の隅々まで興味深い情報をご提供します。 アルハンブラ宮殿の美しさと文化の豊かさを発見しながら、時を超えた旅に浸ってください。 15年以上の経験を持つ専門家によるユニークな体験
ツアーオプション
旅程
スペインのグラナダにあるアンダルシアの宮殿都市にある記念碑的な複合施設を訪れることができます。 古代の宮殿、庭園、要塞（アルカサバ、アラビア語：القصبة al-qaṣbah（城塞）に由来）のセットで構成されており、当初はナスル朝の首長と宮廷を収容するために構想され、後にカスティーリャ王とその代表者の住居として使用されました。 ナスル朝の宮殿の芸術的な独自性は、アンダルシア美術の最高峰の装飾を誇る内部と、既存の自然と完全に融合した新しい景観を生み出したその立地と適応にあります。 また、アンダルシア美術博物館、市内の主要な美術館、国立宿屋に改装された元修道院もあります。
ハイライト
含まれるもの
旅行者の評価
重要情報
- 介助動物の同伴可
- 近くに公共交通機関があります
- 幼児は大人の膝の上に座る必要があります
- 適度な体力が必要です
- 予約時および遺跡への入場時には、すべての旅行者の身分証明書またはパスポートの提示が必要です。当社は、お客様から提供されたデータの誤りについて責任を負いません。
- 表示されている時間は記念碑への入場時間であり、宮殿への入場時間ではありません。宮殿エリアには特別なスケジュールがあります。
- すべてのお客様は、訪問を完了するために、午後 8:30 から午後 20:00 まで対応可能でなければなりません。 そうでなければ記念碑に入場できますが、宮殿のスケジュールに従わない場合は、記念碑の残りの部分ではなく、その特定のエリアへの訪問は失われます。
- グラナダ以外の都市、特にコルドバやセビリアなどの遠方の都市で宿泊施設を予約した訪問者は、訪問に遅れて到着し、アクセス権を失う原因となる可能性のあるあらゆる問題について単独で責任を負います。
- 予約希望日の72時間前を切ってからの予約リクエストには、通常、訪問時間の12時間前まで回答できません。また、グラナダでの宿泊証明を提示できる方が優先されます。
- 重要。 ： 予約は確定です。 アンダルシア州政府発行のアルハンブラ宮殿規則では、予約済みのチケットのキャンセル、日時、名前の変更は明確に禁止されています。そのため、このようなご要望にはお応えできません。
- ご来場前日までにチケットが届かない場合は、予約は自動的にキャンセルされ、予約料金全額が返金されます。 弊社では、直前のご依頼（1ヶ月以内）はごく少数に限らせていただいております。通常、そのようなご依頼にはお応えできますが、100%の確約はできません。弊社の成功率は97%です。
- 45日未満のご予約では、ご予約者全員に同じ時間帯のパラシオス利用を保証することはできません。
レビュー(85)
Very difficult to find direction for where to start audio guide. We ended up walking around it with no audio guide. A bit disappointing. Need for sign posting in English. Struggle to find someone that spoke English to help us.
Thank you for your feedback. We are sorry that the starting point for the audio guide was not clear and that you had difficulty finding English-speaking assistance. We understand how disappointing this must have been. We will review our signage and visitor information to make the experience clearer and easier for international visitors. Thank you for helping us improve.
We had a wonderful experience visiting the Alhambra with our guide. The tour was very well organized, and the guide was knowledgeable, friendly, and passionate about the history of this incredible place. We learned many fascinating details that we would have missed on our own. The architecture, gardens, and views were breathtaking. The guide made the visit enjoyable and engaging for everyone in the group. We highly recommend this guided tour to anyone visiting Granada. It was one of the highlights of our trip!
Do not engage with this tour operator! All bad reviews are true! Ridiculously high asking price for 0 service. I've never been treated more rudely than by this man, Antonio. We booked tickets weeks in advance and a day before the excursion we are told that we (son of 15 and I) cannot enter the palaces together. After I said I don't get that and didn't want to, we were called stupid tourists who had to stay on the beach. On other sites clearly readable that it is not possible to visit the palaces separately, so this man is completely incapable of arranging his own expensive tours. Scam, scam artist! Then he cancelled our tour and we were left with expensive bus tickets that we could not ask for back. I hope one day to have the opportunity to see the Alhambra, with another organization. Fortunately later that week fantastic experience on another excursion with Get your guide, recommended! Unfortunately, I can't give 0.
Beste klant, Het spijt ons te lezen dat uw ervaring niet aan uw verwachtingen heeft voldaan. Wij nemen opmerkingen over onze service en communicatie zeer serieus. Wij willen graag verduidelijken dat de toegangstijden tot de paleizen afhankelijk zijn van de beschikbaarheid en voorwaarden van de officiële tickets. Wanneer er zich een probleem voordoet met tijden, beschikbaarheid of toegang, proberen wij altijd een oplossing te vinden binnen de mogelijkheden die op dat moment bestaan. Wij betreuren het dat u onze communicatie als onprettig heeft ervaren. Respectvolle behandeling van klanten is voor ons belangrijk, en daarom zullen wij deze situatie intern bekijken. Wij zijn het echter niet eens met beschuldigingen zoals “scam” of “oplichter”. Onze diensten worden geleverd op basis van officiële tickets en geldige reserveringsvoorwaarden. Als u uw boekingsgegevens privé met ons deelt, kunnen wij uw dossier controleren en nagaan wat er precies is gebeurd.
The provided audio guide is terrible, recorded in an amateurish manner, full of interruptions, lacking essential information, and without clear directions on how to visit the Alhambra. The reception staff is well-prepared and very helpful. Always check the header of the tickets: Viator made a gross mistake by sending me the ticket of another person!!! I risked not visiting the Nasrid Palace. Terrible value for money
Gentile cliente, la ringraziamo per aver condiviso la sua esperienza e ci dispiace che alcuni aspetti del servizio non abbiano soddisfatto le sue aspettative. Desideriamo precisare che i biglietti vengono inviati alcuni giorni prima della visita proprio per permettere ai clienti di verificare con attenzione i dati personali e segnalarci eventuali errori in tempo utile. In caso di dati non corretti, normalmente è possibile intervenire prima della visita per risolvere la situazione. Per quanto riguarda il prezzo, il nostro servizio non comprende solo il costo del biglietto ufficiale, ma anche la gestione della prenotazione, la ricerca di disponibilità in date con alta richiesta o con disponibilità molto limitata, e l’assistenza operativa collegata alla visita. L’audioguida viene offerta come servizio aggiuntivo gratuito, non come parte principale del prezzo pagato. Detto questo, prendiamo seriamente il suo commento sulla qualità dell’audioguida e lo terremo in considerazione per migliorare l’esperienza dei futuri visitatori. Cordiali saluti.
You pay 3 times the real price of the ticket. I find terrible that they’re allowed to buy several tickets and then resell it for a much higher price
Dear visitor, Thank you for sharing your opinion. We are sorry to read that you were dissatisfied with the price of the service. We would like to clarify that we do not buy tickets in advance to resell them later. Tickets are issued with the visitor’s personal details and are non-transferable, so they cannot be resold freely. Our service includes not only the official ticket, but also the management of the booking, the search for availability on high-demand dates, operational coordination, and assistance related to the visit. This is especially relevant when official availability is very limited close to the selected date. All prices and conditions are displayed before confirming the booking, so each visitor can decide whether the service meets their needs before purchasing. We regret that your perception of the experience was negative, but we must respectfully disagree with the idea that this is a ticket resale service.
The experience was the worst possible!!! Sorry!!! I'm on a 25 year married trip through Spain and my wife's dream was to meet the Alhambra in Granada. I bought the tickets there in advance by Viator for a visit on 28/06 at 10:30. I received the ticket and when I went into the complex each ticket was with a visiting date my for the day 28/06 13:30 and my wife's for the day 29/06 for 13:00. My hotel reservations were scheduled for this visit I arrived on 27/07 and the departure was at 12:00 on 29/06. When I contacted making the complaint they said that unfortunately I had nothing to do and immediately canceled the tickets and received a message of refund. To sum up I lost money, days of travel and the most unfortunate was the immeasurable frustration !!!!
Prezado visitante, lamentamos sinceramente que a sua experiência tenha sido decepcionante, especialmente tratando-se de uma viagem tão importante. Gostaríamos de esclarecer que houve um erro na data de um dos bilhetes. Por esse motivo, a reserva foi cancelada e o reembolso foi processado através da plataforma correspondente. Os bilhetes foram enviados com antecedência para que os dados, datas e horários pudessem ser verificados antes da visita. Mesmo assim, entendemos a frustração causada pela situação e lamentamos o transtorno. Infelizmente, quando não é possível garantir a visita nas condições corretas, a solução adequada é cancelar a reserva e tramitar o reembolso. Atenciosamente.
Matacanes
Route through the Alhambra
The ticket went well, but I recommend reading carefully. The Alhambra is VERY big, so I recommend hiring a guide.
It is true that it was difficult to find tickets for that weekend, but in the end, for what we paid, the quality/price ratio was lacking. The tickets were worth less than half of what we paid, and the guide is not worth much; we used AI to get detailed information. One point for improvement, besides updating it, is to send it via WhatsApp from the beginning and not send the customer to pick something up at a different location from the ticket.
Estimado visitante Queremos clarificar que usted no ha pagado ese precio por la calidad de la audioguía o del producto combinado. Usted ha pagado ese precio porque le hemos conseguido dos plazas de acceso al monumento a su nombre cuando no habia plazas libres a 30 días vista. Es decir usted paga las decenas de horas de trabajo que supone buscarles una entrada. La audioguía es un regalo, no forma parte del precio. Por otro lado, el centro de visitantes de recogida de las audioguías está a 50 metros del Pabellón de Acceso, no más, es decir que no hablamos de nada lejano ni fuera del itinerario normal de cualquier visitante. Por otro lado no todos los clientes tienen whatsapp, aunque parezca raro, por tanto se usa un medio general e igual para todos los visitantes el Chat de Viator por el que se comunican con nosotros y que consta por escrito para control de la plataforma evitando así malentendidos y otros problemas derivados de la desidia de algunos visitantes Atentamente Saludos
