No your guild. No response via the app when contacting
Horrible waited 30 mins and did not find and your guild No one response to my messages when I used app to contact
事業者からの返答
Thank you for bringing this situation to our attention. We are deeply sorry to hear that you waited for 30 minutes, were unable to locate your guide, and received no response when reaching out via the app. Leaving you waiting without assistance or communication is completely unacceptable.
K
Kelly_R
August 25, 2026
All of our communication...
All of our communication told us to meet at the meeting point at 1930 and when we got there at 1920 we waited and nobody showed up. We starting asking other people if they were on a tour and they told us that our group had already left for the tower. I panicked and started running not knowing where to even go to try to find them. We found the entry gates and nobody spoke English so we went through and on the other side saw a group standing around a tour guide. I asked if she was our tour company and she said yes and I asked why did you leave without us? She responded that the meeting was 1915 and I told her it absolutely was not according to all of the communication I had received. So we missed most of the history talk and we were now stressed after learning our group had left without us. She asked my name and I responded that she should know my name since she left without me. I would expect her to know the names of who she had in her group. She was very unfriendly to us the remainder of the tour. I will never book through Viator again.
事業者からの返答
Thank you for sharing your feedback with us, and we are truly sorry for the stress and disruption you experienced during your time in Paris. Having your tour group depart before the meeting time specified in your confirmation details is completely unacceptable, and we understand how frustrating it was to have to chase down the group near the Eiffel Tower. Our team strives to deliver smooth operations and welcoming customer service, so hearing that the schedule miscommunication left you feeling rushed and treated unfriendliness by your guide is deeply concerning. We are immediately investigating this timing discrepancy and host conduct with our local supplier to ensure our meeting schedules and guest rosters are strictly followed. We sincerely regret that this experience ruined what should have been an enjoyable visit to the second floor.
H
Harvel_T
June 21, 2026
No guide showed up at meeting point — wasted evening in Paris
I booked this Eiffel Tower tour for 20 th June 2026. I arrived at the meeting point on time, but no guide or representative was there. I sent messages through the contact provided and got no response during the wait. After the stated check-in deadline passed, I was told I had missed the tour and would not be refunded. There was no call, no message, and no one at the location the entire time. If you book this tour, arrive very early and get the guide’s direct phone number in advance, not just a chat link. I would not book this again.
7
764merylw
June 2, 2026
Eiffel tower visit
The guide was good, pleasant and knowledgable.
事業者からの返答
Thank you so much for the 5-star review!
We are delighted to hear that you had such a pleasant experience and that your guide provided knowledgeable insights throughout your tour of the Eiffel Tower. Having a friendly and well-informed guide makes exploring Paris's second floor and iconic views all the more memorable.
We truly appreciate you taking the time to share your feedback, and we hope to welcome you on another guided tour during your next visit to Europe!
S
Sunu_E
May 28, 2026
Eiffel tower with Alexandra
A wonderful guide Alexandra and a smooth experience. Highly recommended. A knowledgeable and charming guide.
事業者からの返答
Thank you so much for the wonderful 5-star review!
We are delighted to hear that Alexandra made your visit to the Eiffel Tower so special! Her combination of rich knowledge, charm, and attention to detail consistently creates a smooth and memorable experience for our guests. She will be thrilled to read your kind recommendation!
We truly appreciate you taking the time to share your feedback, and we hope to welcome you on another guided tour during your next visit to Paris!
C
C5800NGrobm
April 20, 2026
Eiffel Tower walking tour with Alexandra
Alexandra was prompt, courteous, and professional! She provided us with background information about the Eiffel Tower that we did not know. A very pleasant tour!
事業者からの返答
Thank you for your review! Delighted to hear that you had such a pleasant experience visiting the Eiffel Tower and that our guide Alexandra made a great impression. Great to know she was prompt, courteous, and professional, and that her insights added meaningful value to your visit.
For future travelers, choosing a guided tour with a knowledgeable guide like Alexandra can greatly enhance your visit. Not only do you get to skip the guesswork, but you also gain fascinating background stories, historical context, and helpful guidance throughout the experience, making your time at the attraction far more enriching and enjoyable.
Regards,
Natalia
A
Ana_L
April 5, 2026
Eiffel Tower
It was great and our tour guide was excellent. The actual place was crowded but it was part of the time we visited. It was worth spending the extra money to get the service we got.
事業者からの返答
Thank you very much for your thoughtful review! Glad to hear that you had a great experience and that our guide Alexa provided excellent guidance while ensuring a smooth and enjoyable visit.
We also truly appreciate your understanding regarding the crowds, as the Eiffel Tower is one of the most visited landmarks in the world and happy to know that you felt the experience was worth it and that the service met your expectations.
Exploring the Eiffel Tower with reserved access with a guide like Alexa to enjoy a well-organized and enriching visit. Hope you enjoyed incredible views from the second floor.
Regards,
Natalia
V
Voyage58399628148
November 27, 2025
Eiffel Tour
5!! Alexandra was incredible. Full of knowledge and personality. 🎉♥️ Would recommend to anyone wanting to tour🇫🇷 of the Eiffel ♥️💙🤍
事業者からの返答
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that Alexandra made your Eiffel Tower Small Group Tour with Second Floor Reserved Access so memorable. Her knowledge and personality truly shine, and she’ll be delighted to know you enjoyed the experience so much
D
Dreamer17301667942
November 27, 2025
Review of tour
Very pleasant and cheery. She provided extra special historical information. I would recommend her in the future. Tres bien!
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that our guide made your Eiffel Tower Small Group Tour with Second Floor Reserved Access such a pleasant and cheerful experience. It’s wonderful to know you enjoyed the extra historical insights and would recommend her in the future.
W
W9019XQceciliam
November 27, 2025
Super fun and informative
Super funny and very nice. Good information and very informative. Alex told us a ton of fun of facts and story’s of the Eiffel Tower.
事業者からの返答
Thank you so much for your wonderful feedback! We’re thrilled to hear that our guide made your Eiffel Tower Small Group Tour with Second Floor Reserved Access both fun and informative. It’s great to know you enjoyed the humor, kindness, and all the fascinating stories and facts shared during the visit.
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