自転車レンタルセントラルパーク： パーク＆シティのEバイクレンタル

On August 31, I rented 3 bicycles from this company for a ride around Central Park. Unfortunately, two of the three bicycles had faulty rear brakes, which was extremely dangerous and completely unacceptable. Rental bicycles should always be thoroughly checked before being handed over to customers. In addition, the bicycle I was given was extremely dirty and covered in grease. As a result, my trousers and my Longchamp handbag were stained. I have attached photographs showing the condition of the bicycle, the grease stains and the damage caused to my belongings. What made this experience even more disappointing is that I contacted the company by email on three separate occasions to explain what happened and give them the opportunity to offer a solution. To date, I have not received any response. I expected the company to take such a serious safety issue, as well as the damage caused to my personal belongings, seriously. Unfortunately, their complete lack of response demonstrates very poor customer service. Based on my experience, I can’t recommend this company.

+5

Zero customer service, horrible attitude, no help. My fender was not secure ( I own a e-bike and I know it would rattle for 4 hours) so I showed the attendant and asked for another bike. He ignored me and said it was fine, and I explained it would be better to have another bike please and my reason above. He went and got another bike, this one had no bell, no bag carrier on front, and kept changing gears and rattles. He was beyond rude and did not care, did not say 2 words, shoved the new bike at me and left. I was with my 2 daughters and we decided to just go as we had already paid for the bikes. DO NOT RENT HERE, Go elsewhere.

Reserved e-bikes months out for 24 hour rental. Arrived to find out they rented them all out. We had to wait an extra hour before two e-bikes returned. When we got them, one didn’t last because the battery they gave us was only charged at 78%. Had to return early because they fail to disclose that certain hotels will not let you charge e-bikes. Also, to note, they do not rent out bike locks for e-bikes so our museum tour had to be cancelled. Also, they failed to disclose that the baskets they rent out won’t fit on e-bikes as well. We had to carry our food and drinks in a paper bag that eventually tore and spilled all over the busy road in Central Park. All in all it was a horrible day that we sadly regret booking with this company.

I had a blast renting from Central Park Bike Rentals in Central Park, it’s a solid 5-star experience! Their bikes, from e-bikes to tandems, are in great shape, making it super easy to cruise around spots like Bethesda Fountain without worrying about a clunky ride. The staff was friendly, gave me some awesome tips on where to go, and the whole process was a breeze with their flexible booking and easy-to-find locations. Whether you’re a tourist or just out for a fun day, Central Park Bike Rentals totally hooks you up for a smooth, carefree ride through the park!

I was surprised by how seamless the pickup and drop-off was, no hassle at all. It was an affordable way to explore the city at your own pace.

Fun time riding around Central Park, we had two tandem bikes and two adult bikes which was perfect for our family. Quick and efficient return

I travel a lot and I’ve rented bikes all over the US and also in Europe. This bike was the crummiest I’ve ever rented. There are lots of bike rental places around Central Park, I’d recommend checking them out. People in the park riding bikes from other companies seemed to be having a better experience than I was!

Everything was great except we didn’t get bike locks with our E bike rental. We couldn’t do all the sightseeing around Central Park. We were planning because we couldn’t leave the bikes alone.

Filip took us on a bike tour in Central Park, with explanations and funny anecdotes. The two hour tour flew by and we had a lot of fun. We recommend it

We had an amazing time, with the bikes, I was teaching one of my friends to ride a bike again, and it was really fun doing that as well, thank you so very much for letting us rent the bikes for today.