Have to by audio portion separate and download another app on your phone. I needed help with getting into the app as it wouldn’t accept my email address. We ended up not going to the castle because there wasn’t anyone available that could help me. The tour in the castle was non refundable so we were out that expense.
事業者からの返答
Hello, and thank you for your feedback.
We are sorry to hear that you experienced difficulties accessing the audio content and that this affected your visit.
Our team attempted to assist you in resolving the issue prior to your tour, and you were informed that the tickets could still be used on a future visit.
We appreciate your feedback and regret any inconvenience caused. However, we believe this feedback does not fully reflect our service, as the necessary assistance and information were provided prior to the visit.
Best regards,
Claire
A
Airb330
September 3, 2024 · via Tripadvisor
Scam. Scam. Scam.
Scam—ticket didn’t work. It had someone else name and another date. Total scam. Waste of time. Avoid this company at all costs. I’ll be doing a chargeback.
事業者からの返答
Dear Traveler,
Some venues require visitors to provide their names when they issue tickets. However, we understand that some customers prefer not to provide their names for privacy reasons, and that's completely fine with us. In such cases, we issue tickets under our CEO's name, as they have signed the agreements with the venues. Can you please clarify if you provided us with your real name?
Please note that the TripAdvisor voucher is not an entry ticket. If you attempted to use it for admission, this could be why entry was denied. In the future, if you encounter any difficulties, we recommend contacting us directly, and we'll be happy to assist you.
Best regards,
Olga, Merketing Dept.
P
pjahnkern
April 26, 2024 · via Tripadvisor
Castle of Saint George
The castle was very interesting along with the museum within it. It also has several peacocks roaming free around within the castle.The views were amazing. Be aware though it is at the top of a hill and it is a climb to get to it.
事業者からの返答
Greetings from Clio Muse Tours!
Thanks for your review! It's nice to know you enjoyed your experience using our app! Thanks for providing the information that there is a bit of climbing to reach the top.
Hope to guide you again on your next travel adventures!
Best,
Angeliki, Product Dept.
H
HARRIET432
April 10, 2024 · via Tripadvisor
Great views
This offers some fantastic views of the city! Also in the castle grounds, there are a lot of peacocks which were so cute! I would recommend doing the self guided tour so that you can move around the ground at your own pace!
事業者からの返答
Dear Harriet,
Thanks for your review! It's great to know you enjoyed your visit and you experienced St. George Castle at your own pace using our audio guide.
We hope to guide you again in the future!
Warm regards,
Angeliki, Product Dept.
E
emilygI6675IT
March 17, 2024 · via Tripadvisor
Impressive Castle
Very interesting castle, well maintained.
A great view of the city from all areas of the platform.
There weren't many commentary signs around the castle and more information would've been nice to provide context to what we were seeing.
Spent a few hours here, recommend good footwear with a grip as there are a lot of uneven stone walkways & steps.
事業者からの返答
Dear Emily,
Thank you for your feedback! The tour includes 16 stops and 84 stories about the Castle. However, we note that you need more information.
We would appreciate it if you could send us more detailed feedback regarding your needs on this tour so we can see if we can improve it.
Hope to see you again on your next travels!
Warm regards,
Angeliki, Product Dept.
N
nikoskD5700NE
March 13, 2024 · via Tripadvisor
Worth it
Great experience, good to have booked tickets in advance! The audio guide was a great addition aswell.
Also, loved the views!
事業者からの返答
Hi Nikos,
Thanks for taking the time to share your experience and for your kind words. It's nice to know you enjoyed your experience with us.
Hope to guide you on your next travel adventures!
Best regards,
Angeliki, Product Dept.
J
joseantoniob465
February 29, 2024 · via Tripadvisor
bad phone service
The phones are useless, 2 of them do not work and are out of service, they do not respond to emails and it is as if the property only existed in photos, maybe fake.
事業者からの返答
Dear Jose,
Thanks for sharing your feedback. We are sorry to hear that you couldn't contact us by phone or email. There is no chance that we have not responded to any of our travelers' emails. Our dedicated support team is available from 8 a.m. to 4 p.m. You can find us by calling (+30) 2103006246, through What's App chat (+30) 698 100 1133, or by email at support@cliomusetours.com. Our offices are at 14 Evripidou Str., Athens, Greece.
All this information is written in our communication emails after purchasing the tour.
Warm regards,
Angeliki, Product Dept.
M
Michael_M
November 17, 2023 · via Viator
Misleading
This was very misleading as it’s advertised as an E-ticket, it seems to imply entry. However, it does not include the entry ticket so we had to purchase that separately upon arrival to the castle.
事業者からの返答
Dear Michael,
We are sorry for this inconvenience. Please note that the e-ticket and audio tour are included in your purchase, and are typically sent to your email upon completion of the transaction. In case you didn't receive the ticket, you could contact our support team, so they would send it immediately to you. Please contact us via e-mail at support@cliomusetours.com, to see exactly what happened and if it is possible to get a partial refund or a free audio for your next destination.
Kind regards,
Angeliki, Product Dept.
B
Beverly_D
October 13, 2023 · via Viator
Poor service at Castilo da Sao George
Very disappointed the ticket counter at the Castle would not accept our ViaTour voucher. We had to pay an additional entrance fee to access the castle after a long walk up to the park. I believe the personnel at the Castle need to be trained to accept such vouchers from touring groups or the tour should be taken off the ViaTour website.
Thankfully ViaTour has indicated a refund is in process.
事業者からの返答
Greetings from Clio Muse Tours!
We apologize for any inconvenience you faced. Except for the Voucher, in our e-mails, we provide the tickets for Saint George Castle. However, if you have any other issues, please contact us at support@cliomusetours.com to find a solution.
Thank you for your understanding,
Angeliki,
Product Dept.
P
pcfixer077
August 25, 2023 · via Tripadvisor
Waste of my time and my money! Is a NO go!
Save your money and time . This place is not worth it your time or your money. Some walls and nothing else. Get few beers instead and you’ll be happier.
事業者からの返答
Greetings from Clio Muse Tours!
We are sorry you didn't enjoy your Saint George's Castle visit.
However, if there is feedback regarding the audio tour, please send it to support@cliomusetours.com.
Best regards,
Angeliki, Product Dept.
