I never managed to get home with my ticket, it's a fraud. Finally I paid 20euro per person on site to be able to visit. I'm trying to get a refund and I'm told it's supposed to work. It's a scam.
事業者からの返答
Bonjour, et merci pour votre avis.
Après vérification, nous constatons que vous n'avez pas téléchargé les billets d'entrée officiels ni l'audioguide depuis votre page de réservation avant votre visite. Veuillez noter que le bon fourni par notre partenaire n'est pas un billet d'entrée valide, comme indiqué dans les instructions envoyées par e-mail. Les billets d'entrée valides étaient disponibles sur votre page de réservation à temps pour votre visite.
Merci de votre compréhension.
Cordialement, Claire
I
Inacio s
June 10, 2025 · via Tripadvisor
The castle offers amazing views. A must go visit
The castle provides amazing views of Lisbon and is highly recommended for a visit. Purchasing tickets online beforehand is advisable to avoid lengthy queues.
M
Matthew_E
April 27, 2025 · via Viator
Great castle. A must see...
Great castle. A must see for every Lisbon traveler. Skipping the line is crucial when limited on days.
M
Matthew_E
February 27, 2025 · via Viator
Great experience. The...
Great experience. The skip the line option is great. This saves a lot of time. Stop making people enter 100 characters.
事業者からの返答
Dear Matthew,
We're so happy to hear that you had a great experience and everything went smoothly for you! We hope to assist you again on your next trip!
Best regards,
Olga, Marketing Dept.
P
Pamela_F
January 13, 2025 · via Viator
Big castle
This was a great self guided tour of the castle. Easy assess to the castle. Great view and history. Definitely a see
事業者からの返答
Dear Pamela,
Thank you for your feedback! We are glad to hear that you enjoyed the self- guided audio tour, we are looking to guide you again!
Best regards,
Olga, Marketing Dept.
N
Nirzka_L
January 5, 2024 · via Viator
No experience!
There were no memories..The Castle was closed and we were not able to do our audio self guided tour..So,I would like to receive full refund!
事業者からの返答
Dear Nirzka,
Thank you for your feedback. We apologize for any inconvenience caused. We prioritize informing our travelers promptly about site closures or urgent updates, allowing them the option to reschedule their visit.
Please contact us at support@cliomusetours.com and refer your booking reference number to get a refund. As an apology, accept a free audio tour for your next destination, which will be provided by our support team.
Thank you for your understanding.
Kind regards,
Angeliki
Product Dept.
E
Elisa_C
September 14, 2023 · via Viator
Great views of city
It was nice visiting St. George castle. The views of the city were amazing. We enjoyed walking around the castle and gardens. The peacocks were different and interesting to see. Highly recommend visiting even if just for the views. The stories on the audio tour were interesting but sometimes difficult to follow or figure out exactly what/where it was making reference to.
事業者からの返答
Dear Elisa,
It's good to hear that you enjoyed your experience with us and found our stories interesting. Please feel free to send us feedback regarding the difficulty of following the tour at some parts at support@cliomusetours.com. It would be helpful for us to see where we can improve the tour.
Warm regards,
Angeliki, Product Dept.
Q
qiuzecheng
August 7, 2023 · via Tripadvisor
Not worth of it! Don’t buy this!
Castle ticket is only 15 euro each and 2 tickets are only 30 euro. The charges to me from it is 62 euro which bundles useless Service like city audio. It is to me a deceive. The only good thing was that the customer service from Greece was nice. Other than that, this service is highly un recommended! Don’t take it, you will be regretted paying double for nothing!
1人が参考になったと回答
事業者からの返答
Dear traveler,
we are very sorry to hear that you did not enjoy your experience with us. The total price of the product combines the entry tickets and the self-guided audio tours to visit the venue.
If you still feel you have a right to a refund, please contact the Viator support team and elaborate more. You may also contact us at support@cliomusetours.com to discuss this further and find a solution, as long as you did not enjoy the audio tours.
Apologies once again for the inconvenience caused to you.
Best regards,
Clio Muse Tours
T
Traveler618908
August 5, 2023 · via Tripadvisor
St. George's entry with Audi tour
This was a great day and a highlight of Lisbon. The pre-paid admission got us in the fast lane (no wait). The castle was impressive, beautiful views and some interesting artifacts to see. The audio tour was boring and not that great.
事業者からの返答
Greetings from Clio Muse Tours!
Thank you for your review! It's good to hear that e-ticket was convenient for you. Indeed this castle is an amazing place, and the views are breathtaking.
We are sorry to hear that you found the audio tour boring.
If you have more detailed feedback regarding the tour, please send it to support@cliomusetours.com so we can see what we can improve.
Warm regards,
Angeliki, Product Dept.
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Nikos K
July 19, 2023 · via Tripadvisor
Ve voce
Visited Portugal and Lisbon for the first tiime, what a magnificent city! I really enjoyed my vist to the St. George Castle as I got the best view of the city. Props for the great audio guides aswell.
事業者からの返答
Dear Nikos,
Thank you for your feedback! We're glad to hear that your first-time visit to Portugal and Lisbon was magnificent.
Our audio guides aim to enhance your experience, and we're delighted they added value to your visit.
Your kind words are appreciated, and we hope to welcome you back for more memorable tours in the future!
Kind regards,
Angeliki, Product Dept.
