ディズニーランド®パリ・エクスプレス・シャトル（パリ中心部からのチケット付き）

Dear Customer, First of all, we would like to sincerely apologize for what happened and for the inconvenience this situation caused you and your family. We fully understand how disappointing and stressful this must have been, especially with young children looking forward to the visit. Unfortunately, due to a connectivity error between Viator and our system, your booking did not reach us in time. As a result, we only became aware of your reservation on the day of your visit. Since Disneyland Paris had been fully booked for that date for more than three weeks, it was indeed impossible for us to secure replacement tickets at that moment. As soon as we identified the issue, we immediately contacted Viator to report the problem. We can confirm that this technical matter has now been resolved. We also reached out right away to the Disneyland Paris teams in an attempt to find an alternative solution. Please rest assured that you will of course be fully refunded. We are also relieved to hear that you were eventually able to enter the park, and we truly appreciate your patience despite the circumstances. Finally, we invite you to contact us directly at our agency. We would like to offer you a goodwill gesture as compensation for the inconvenience caused. Once again, we are deeply sorry for this experience, and we thank you for your understanding.

Hi Jenny, Thank you so much for your kind review! We’re glad you enjoyed the convenience and festive atmosphere 🎄 We understand the disappointment about missing the fireworks — our return times are set to ensure safe transport, but we’re always working on ways to improve. — Magic Ways Team

Hi Werewolf89, Thank you for your review! We're glad the journey was smooth and that our team provided you with all the needed info, even if you didn’t use the return. Hope you had a magical time at Disneyland! 😊 — Magic Ways Team

Hi there, Thank you so much for your amazing review! We're thrilled you had a great day at Disneyland and that our driver made the return trip as smooth as possible despite the Paris traffic. We'll do our best to identify and thank the driver from the 9:00 PM return on September 13th — your kind words will mean a lot! 😊 Looking forward to welcoming you again! — Magic Ways Team

Hi Adam, Thank you for your kind words! We're glad the experience was smooth and that our team was helpful 😊 We appreciate your suggestion about clearer signage — it's a great point, and we’ll work on improving visibility at meeting points. — Magic Ways Team

Holà Odisea, ¡Muchas gracias por tu comentario! Nos alegra saber que todo fue perfecto y que disfrutaron del viaje en familia 😊 ¡Esperamos verlos pronto nuevamente! — El equipo de Magic Ways

Hello Getulio, We're truly sorry for the delays and confusion you experienced. This is not the level of service we aim to provide. Your feedback is being taken seriously, and we’re working on improving our departure coordination and staff presence to avoid this in the future. — Magic Ways Team

Hello Helou, We sincerely apologize for the confusion and inconvenience you experienced. Your feedback is important, and we're working to improve our communication and coordination at meeting points to prevent this in the future. — Magic Ways Team

Hello Kelly, Thank you for your kind words! We're happy you enjoyed the experience 🎉 We'll definitely take your hotel pickup suggestion into consideration 😊 — Magic Ways Team