DCの乗り放題・降り放題ツアー（18ヶ所停車）とアーリントン音声ツアー

Thank you for your feedback. We're very sorry to hear about your experience. We completely understand how uncomfortable and frustrating it must have been to be on an overcrowded bus, especially if the air conditioning was not working properly and conditions onboard became difficult. Thank you for taking the time to share your feedback. Your comments regarding the bus capacity and onboard comfort will be passed on to the local team for review, as this is not the experience we want our guests to have. BigBusTours@VladL

Thank you for your feedback. We're very sorry to hear about your experience. We understand how frustrating it must have been to spend so much time on the bus, experience repeated delays and stops, and then feel that the service was not operating as expected. We appreciate you taking the time to share your feedback regarding the journey to Arlington, the unexpected waits, and your difficulties obtaining assistance. We understand why this led you to cut your day short.

Hi Brandie_B. We wish to thank you for your feedback. We are happy to learn that you enjoyed the tour in Washington DC. We hope to have the opportunity to welcome you again soon. Best regards, Vlad @BigBusTours

Thank you for your kind words, we are thrilled to hear that Devaughn was able to provide knowledgeable service! Customer satisfaction is our top priority.

Thank you for your feedback. We understand your disappointment. Having the tour cancelled in the morning and then being unable to use the alternative afternoon departure because of your schedule understandably impacted your plans. If you have not already done so, please contact our Customer Service team with your booking confirmation so they can review the circumstances surrounding the cancellation and your refund request. We would be happy to look into the matter further and review the options available. You can reach our Washington DC Customer Service team through the following page: https://www.bigbustours.com/en/washington-dc/contact-us Thank you for bringing this to our attention. Alex@BigBusTours

Now this sounds like a DC ride with some personality! 🎶🎧 Between the informative commentary, jokes, and lively music, we’re happy the tour had such a warm and relaxing feel. And Sharia clearly added her own special touch with the kindness and friendly energy she brought along the way. We’ll gladly pass those kind words along to her — thank you for sharing such a lovely review! 🚌☺️⭐

We can understand how frustrating it would feel when a two-day sightseeing plan doesn’t move as smoothly as expected, Catherine. Bus changes can occur at different points along a journey depending on the route and operating conditions, and wait times throughout DC can be affected by traffic, road closures, special events, and other circumstances beyond the service team’s control. We appreciate you sharing the specifics of what you experienced, including the audio issue, as those details give our team something useful to review. While we’re sorry the overall experience didn’t meet your expectations, we appreciate you spending two days exploring Washington with Big Bus. 🚌

Now that’s the kind of hospitality people remember long after the tour ends. ❤️ Lena didn’t just help when things got a little mixed up — she made sure you and your husband felt looked after until everything was okay. Alexandra, hearing that she cared for you “like a mama” is such a special compliment, and we’ll make sure Lena knows the impression she left on you both. 🥹🚌❤️