Worst service. Driver did not show up at appointment time
It’s terrible! I almost missed my flight because the driver did not show up at 12:00pm appointment time . He/she texted me that he will show up at 3:00pm instead which will not be enough time for check in at the airport.
So I have to book another ride with help from my hotel concierge. I have contacted viator to complain about this and Iwant my full refund and will not refer this service to anyone!!!
事業者からの返答
Dear Thomas,
Thank you for your feedback, and we sincerely apologize for the confusion. Your booking was made with a pickup time of 12:00 AM, but we checked your actual flight time and the distance from your hotel to the airport. We then left you a message via the platform with a suggested pickup time and our WhatsApp contact, in case you needed to adjust. We did not receive any reply from you until we saw your complaint. We are currently looking into this matter and will get back to you as soon as possible.
Best wishes,
Trippest Customer Service Team
