⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Civitatours really saved us yesterday! 🙌❤️
After the complete disaster we experienced with our original transfer booking, we were left stranded in Civitavecchia with luggage, a pushchair and a 4-year-old, not knowing how we were going to get to Fiumicino Airport.
Thankfully, Civitatours came to the rescue and got us where we needed to be. What really stood out, though, was their staff. They listened to us, showed genuine empathy and understanding and appreciated just how stressful the situation had been for us. They went above and beyond to help when we really needed it.
Their staff are a real asset to the company and a credit to Civitatours. After such a stressful experience, having someone actually listen, understand and help made such a difference.
A huge thank you to the Civitatours team — you genuinely saved the day! ❤️✈️
If you are visiting Rome or Civitavecchia, please use this company for your tours and transfers. They absolutely deserve your custom and I would have no hesitation in recommending them. ⭐️⭐️⭐️⭐️⭐️
Thank you, Civitatours! ❤️
2
20chif
August 30, 2026
Good
It will be better to state the meeting point. It needs to state out we have to take the shuttle bus and leave the terminal to the tour counter outside the port.
F
F7821BIricardoo
August 2, 2026
Civita Tours - Horrible!
The most horrible experience ever! They were supposed to have a ride ready at a particular time. We arrived on time, but when we had asked about the bus service needed, they then claimed we were late. Then they asked for more money for the next bus out. It came off as a scam because the next bus left late and the original left early. Stay away - stay far away from this service company as they are scammers!
事業者からの返答
Thank you for your feedback. We are sorry that you were dissatisfied with your experience, but we would like to clarify what happened.
According to our records, you did not arrive on time for your scheduled departure. Arriving 5 or 10 minutes after the agreed departure time is not arriving on time—it is arriving late. Our buses operate on a fixed schedule out of respect for all passengers who arrive punctually, and we cannot delay a departure because one customer has not arrived.
While we do offer later departures, purchasing a ticket for a specific departure does not entitle passengers who miss it to board a later service free of charge. Those are separate scheduled services with their own capacity and reservations.
We understand that missing a departure is frustrating, but this situation was not caused by our company. For that reason, we cannot accept responsibility or provide complimentary transportation on a different service.
We reject the suggestion that this was a scam. Our departure schedules and ticket conditions are clearly communicated, and we strive to provide a fair and reliable service to every passenger.
We wish you safe travels and all the best.
D
dan r
July 11, 2026
Saved some $, but not sure it was worth it
Took this bus from cruise ship to FCO airport. It was cheaper than cruise line bus, Had to move luggage from ship on shuttle to bus stop, and wait for bus. Was cheaper but not sure worth the savings.
J
Jeff H
May 26, 2026
Did not pickup. Spent $175 for taxi to Rome Airport. Wasted $ on bus ride. We got to airport on time from Cruise Port
Bus didn’t wait for ten minutes. We found Taxi from Cruise terminal to Rome airport for $175. Fortunately we made it.
事業者からの返答
According to our records, the shuttle departed as scheduled. As stated in our service conditions, the bus can wait a maximum of 10 minutes beyond the scheduled departure time. Unfortunately, as you arrived after this grace period, the driver was unable to wait any longer out of respect for the other passengers who had arrived on time and were already on board.
We understand the inconvenience this caused and regret that you had to arrange alternative transportation. However, in order to ensure a reliable service for all customers, departure times and waiting limits must be respected.
Kind regards, Rosa
B
Brenda M
April 28, 2026
Friendly quick and efficient
Easy to follow directions on how to find the bus, friendly helpful staff and less than half the price of the cruise ship ticket.
1人が参考になったと回答
Y
yuliyak700
March 31, 2026
Perfect transfer from Civitavecchia cruise port to Fiumicino Airport
Perfect transfer from Civitavecchia port to Fiumicino Airport. Worked like a clock.
Our guide Marco was friendly, the driver was highly profecional. Highly recommend using this transfer.
V
Venus_S
September 6, 2025
Typical bus to port shuttles.
Cheaper to buy tickets at bus. Typical bus trip to where cruise shuttles transport you to and from the ship.
Z
ZileneBarbosa_L
August 30, 2025
Enterprise Viator with great credibility.
Comfortable bus, within scheduled time. With supervisor on board. Responsible management. Satisfaction guaranteed.
M
Marcus_T
August 20, 2025
Really great price for...
Really great price for transport to the airport from the cruise port. The only downside is that it is not directly from the cruise port. You have to take a free shuttle from the port to a separate location 10 mins away, and then take the bus to the airport.
Lake Braccianoの類似ツアーを比較
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最高評価: Civitavecchia Shore Excursion: Best of Rome Private Tour — 5.0 (303 件のレビュー)