Buyers beware! This tour states that you will visit all 5 lands for 2 hours each in addition to receiving an exclusive e-book. We never received an e-book, but more importantly, we only visited 3 of the lands. Upon departing for the day's trip, the tour operator (Grey Line Tours) stated that we would be visiting three of the lands. After our guide informed the bus of tourists that this would be the case, we questioned her. She said that Grey Line Tours has NEVER done all five lands in one day and that we should contact Viator. We did so immediately and they suggested contacting customer service. One month later, we are still arguing the case with Viator who claims that we are not being honest (they claim they contacted Grey Line Tours and that Grey Line said they did visit all five lands even though on their website it says three lands for half the price of what we paid on Viator). Additionally, Viator says they will NOT revisit this case again even though I've given supporting documentation. I'm so disappointed in Viator's customer service regarding this situation. We have used Viator for years for multiple tours, but NEVER will again.
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