Great Venue and Tour, Safe to Drive, Viator Ticketing Confusion
My 2nd time visiting Chichen Itza. The new visitor center is much nicer than the old one. Our guide was wonderful, the over all venue and main temple is incredible. There are many merchants trying to sell items but they were not as pushy about in 2026 as they were in 2021.
If you have a rental car, definitely drive there from Canun. Its an easy and safe drive on a 4 lane Highway. The little town outside the park looks more sketchy than it really is. Drive directly to the main entrance, people near the entrance may try to have you park on their property.
My only annoyance is with Viator ticketing communication. Purchasing through them did save me a few dollars. But it Was Not Clear in the app how I obtained the admission ticket. The App showed a page with a Barcode but also stated "This is not your ticket" Download your ticket, which just puts the user in an very annoying loop. In reality I just needed to find the Tour Operator's desk, to left of the ticket windows, and show them the page with QR Code.
事業者からの返答
Dear Charles_M, thank you for sharing your experience. We’re delighted to know that you enjoyed your visit to Chichén Itzá and the guided experience.
Regarding the ticketing process, the Viator voucher is not the official admission ticket. As indicated in the booking instructions, it must be redeemed at the designated operator desk, where the official entrance ticket is provided. We’re glad you were able to complete the process and enjoy your visit to this incredible archaeological site.
Kind regards,
Amigo Tours Quality Team
I
Ian_A
April 20, 2026 · via Viator
Ticket not sent. Awful experience
Ticket was never sent .we. Had to buy a new ticket when we got to the destination.your operator didn’t answer phone. Very stressful
事業者からの返答
Dear Traveler,
Thank you for sharing your feedback with us. We are sorry for the inconvenience you experienced. Please note that all tickets are always issued as valid and fully functional, and are sent to ensure smooth access to the activity. Additionally, our team remains attentive through the available contact channels to provide any necessary information and support before the experience. We appreciate your comments and will continue working to strengthen our communication service.
Best Regards,
Quality Department of Amigo Tours - Claudia
E
Eileen_O
April 16, 2026 · via Viator
We were stuck on shutdown...
We were stuck on shutdown highway for two half hours. We messaged the tour guide along the way, they assured us that we would still be able to do the tour. Once we arrived an hour late - then said we lost our tour and tickets. DO NOT BOOK with tjos company. You can get tickets on way in or at entrance alot cheaper.
事業者からの返答
Dear Traveler,
Thank you for sharing your feedback with us. We regret the inconvenience caused by the traffic situation you experienced. Our tours follow a fixed itinerary, and we must adhere to the established schedule out of respect for all travelers joining the group. At the time of booking, the meeting time is clearly indicated, and we always recommend arriving punctually due to possible delays in the city. We appreciate your understanding and your comments, which help us reinforce our communication with guests.
Best Regards,
Quality Department of Amigo Tours - Claudia
S
Shauna_C
April 14, 2026 · via Viator
Was able to reach company...
Was able to reach company with questions. Easy process to get our skip-the-line tickets.
We highly recommend.
T
Todd_F
February 23, 2026 · via Viator
Made Entry into Chichin Itza easy.
Smooth system with one glitch. After I ordered the tickets, I had to wait until the day before to receive the actual park entry tickets and have them printed at the hotel. Would have been much better if I could have just printed the tickets when I place the order. Also, there were two tickets and it was unclear what ticket was for what.
M
Mary_G
February 20, 2026 · via Viator
Get there early with advance tickets!
Advance tickets were the best! Allowed us to walk right in! Plan for heat and crowds. Ignore ALL parking vendors until you get to the actual venue gate!
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Maria_O
February 7, 2026 · via Viator
Chichen Itza.
Great to see the ruins. Commercial vendors everywhere kind of ruin the feeling of the ruins. Go early or late afternoon. Less people.
C
Calvin_H
January 26, 2026 · via Viator
Don't fall for the scam of this "skip the line" ticket!
This is a complete scam. The "skip the line" perk is completely unnecessary. Buy your tickets from a local guide instead and you'll be paying half as much with a personal guided tour from one of the great licensed local tour guides.
M
Mark_S
January 4, 2026 · via Viator
Not worth it.
Not worth it , there are no long lines to skip ( for which you are paying a premium) and the Guide only turns up at 9 am so if you come early at eight, why wait for the guide and miss your opportunity of seeing the main attractions with fewer tourists? The persons at the meeting point also did not recognise the voucher but luckily finally someone did . I got the tickets and could leave to explore the site early without waiting for the guide.
事業者からの返答
Dear Mark_S,
Thank you for sharing your feedback. We’re sorry to hear that the experience did not meet your expectations. Please note that entry times and crowd levels may vary depending on the season and operational conditions. The meeting point and schedule are established to ensure proper coordination and ticket delivery.
We appreciate your comments and will review the information provided to guests to ensure greater clarity. We hope to welcome you again in the future.
Kind regards from Amigo Tours.
-Alma
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FarAway25798356483
December 15, 2025 · via Tripadvisor
SCAM
Scammers selling the Chichen Itza tickets twice the price on the internet without any services. I was looking for official tickets but turns out they just scam the hell out of you. When I called them they said I paid for the service but there is no service only the tickets. Totally scamming. 158 USD while it is 64 USD. They have no shame.
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