Were not picked up.
Meeting point was at 9:00 AM. Waited from 8:40 AM to 9:30 AM in Mlini at the harbor. Countless boats arrived. None were from our tour. The organizer was reachable neither by us nor by Viator. At least the refund worked without any problems. There was no explanation. Too bad.
事業者からの返答
We’re very sorry the tour did not take place as expected. Guests should always receive clear communication if there is an issue with pickup or departure, and we understand how frustrating it was to wait without information. We’re glad the refund was processed smoothly, and we appreciate you bringing this to our attention.
N
Nilesh_C
July 23, 2026 · via Viator
Avoid
Very bad communication from the outset. Rude tour guide who didn’t answer our calls. She confused us and others about pick up location and time. This is unacceptable customer service. At the caves we were moored far away so was difficult to swim to cave. Lokrum Island for 5 hours was too long. We found other tour operators that were flexible on length of time and a fraction of the cost after we had booked with this company.
事業者からの返答
Thank you for your feedback. We’re sorry the communication at pickup was unclear. The time spent on Lokrum and the full itinerary are stated when booking, so guests can decide if the schedule suits them. At the cave, the boat’s position depends on traffic and safe mooring conditions, which can vary on the day.
K
kriskh2018
July 11, 2026 · via Tripadvisor
Good Experience
A worthwhile means of transport if you want to visit the Blue Cave and Lokrum Island from Mlini. Pleasant with no frills: competent pilot, pleasant host who offered a beverage in a cup but no information about the sights (if that's what your looking for); moored close to the Blue Cave so a child could swim; five hours on Lokrum.
事業者からの返答
Thank you for your review! We’re glad you enjoyed the trip and found it to be a convenient way to visit the Blue Cave and Lokrum Island. We appreciate your feedback regarding the commentary and will take it into consideration as we continue to improve. We hope to welcome you on board again soon!
K
kelsiem240
April 29, 2026 · via Tripadvisor
Great trip definitely recommend
Great day spent on the boat, it was quiet and the staff were very attentive and made sure we had everything we needed. Would 10/10 recommend
事業者からの返答
Thank you so much for your wonderful review! 😊 We’re happy you enjoyed a relaxing day on the boat and felt well taken care of by our team. Thank you for the 10/10 recommendation
