カンクン空港：リビエラマヤまたはトゥルムへの専用シャトル
説明
タクシーの手配や自力での移動など、ストレスフリーなサービスです。私たちのプロのスタッフは、空港までの最適なルートを知っているエアコン付きの快適な車で空港やホテルに連れて行って、休暇を最大限に活用するお手伝いをします。これにより、時間、お金、手間を省くことができます。 - 柔軟で便利なピックアップ時間と場所 - エアコン完備の快適な車両 - すべてのサービスエリアで手頃な価格
ツアーオプション
ハイライト
含まれるもの
集合場所と時間
**空港ピックアップ:** 到着したら、荷物を受け取り、到着ホールに向かいます。ドライバーは、オレンジ色のカンクン トラベル エクスペリエンスのロゴが表示された看板を持って、ターミナルの外の地上交通ピックアップ エリアで待機します。ピックアップ時に確認書または写真付き身分証明書を提示してください。 フライトの着陸時間のちょうど 30 分後に輸送の準備が整い、フライトの着陸時間の 60 分後まで待つことができます。 到着: 万が一、ドライバーを見つけるのに問題が発生した場合は、次の待ち合わせ場所のいずれかに行ってください。 - ウェルカム バーのターミナル 2 (国内線到着) - ウェルカム バーのターミナル 2 (国際線到着) - Margaritaville Barのターミナル3 - ターミナル4のウェルカムバー **ホテルでのピックアップ:** 正確なピックアップ時間はフライト出発の前日に確認され、ホテルのロビーでドライバーがお迎えにあがります。ピックアップ時に確認書または写真付き身分証明書を提示してください。 確認された集荷時間の数分前に準備を整えてお待ちください。ドライバーは、確認された集荷時間から最大 10 分間待つことができます。
旅行者の評価
重要情報
- 幼児は大人の膝の上に座る必要があります
- 介助動物の同伴可
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- あらゆる体力レベルの方に適しています
- これはプライベートな送迎です。あなたとあなたのグループだけが一緒に旅行します。
- 往復送迎サービスの一部キャンセル・払い戻しは承っておりません。
- 直前の変更および/または遅延については、すぐにご連絡ください。直前の変更はすべて空室状況により、保証できませんのでご注意ください。
- 到着便：フライトの着陸時刻からちょうど30分後には交通機関の準備が完了し、フライトの着陸時刻から最大60分待つことができます。
- 出発：ご準備の上、ホテルのロビーでお待ち下さい。ドライバーは、ピックアップ時間が確定してから最大10分間までしか待機できません。
- 複数の空港ターミナル/ホテルへのピックアップは許可されていませんのでご注意ください。ピックアップ時間は交通/道路の制限に基づいています。変更のリクエストはサプライヤーの単独の裁量で審査され、承認または拒否されます。
- 乗換サービスは、他のサービス/路線と交換できません。
レビュー(25)
Great experience. I had issues with 2 people from my party booking to a different airport and they were able to kindly refund me for the cost of their tickets. I will definitely stick with them the next time I come to Riviera Maya.
Thank you for your wonderful review! We're so glad we could help resolve the issue with your group's reservation and make the process as smooth as possible. Providing flexible, friendly service is very important to us, and we're happy we could assist. We truly appreciate your trust and look forward to welcoming you back to the Riviera Maya on your next visit. Safe travels!
We used this service to get to and from the tulum airport and Hilton Tulum. The service provides clean and reliable transportation. I loved that they were kind and on time.
Communication with Cancun Travel Experience was excellent ! Was contacted 4 days before trip, as promised, and then 2 days before trip to confirm details. Rolando met us upon arrival and was knowledgeable and patient with us. The drivers were prompt, professional and courteous, both from the airport to the resort and on the return trip. Both trips were in spacious vans that were comfortable. We even contacted them during our stay for our traveling companions' need (who were already in Mexico at another resort) and they were well pleased with the service they received. I can't say anything negative about the service that was provided. The cost was reasonable and really made our trip more enjoyable because of worrying about how to get around. The next time I go to the Cancun area, I know who I'm calling for Great transportation.
We had a great experience. Our drivers, Ramiro and Victor made us feel safe and comfortable and communicated with us well. Walking out of the Cancun airport, it was very easy to find our driver and when we were ready to leave our hotel at the end of our stay, our driver was waiting by the lobby right when we discussed. I would gladly use this travel service again.
This is the worst transportation company. I am had confirmed my pick up time the day before on the phone verbally for 10:05am. Next day, they did not arrive and when I called they had changes my pick up time for 12pm after I had confirmed on the phone 10:05. They called to let me know that they were not going to make it in time, that I needed to find another ride. I ended up paying for taxi. They refuse ro refund my money, even though I sent them the text and calls with times and proof. DO NOT BOOK HERE!!!
Dear Ms. Prieto, We are sorry to know that you had an unpleasant experience with us. We provided you with a 10:00AM pickup (Considering your hotel location and the required time by the airport/airline). A day before, you requested a later time. 12PM to be exactly. This change was by no means done unilaterally done by us. On the day of your reservation, you requested an earlier pickup and you were informed the change was not possible. Your reservation was kept with the latest confirmed scheduled (Requested by you) and was ultimately marked as no show. Regards The Cancun Travel Experience Team
First, no one was at the airport waiting for us. When we asked other about the tour operator, no one even heard of that operator. Tried to call them on the number they provided and the number was disconnected. Called Viator and they tried to contact them and had the same no answer experience. Worse yet, Viator was very indignant and took no responsibility for the booking a tour operator who seemed to be out of business. All they could do was try to book a new transfer with no garrentees that I would receive a refund for the old one. Total mess.
Our driver was patient and helpful. He even let us stop at the grocery store before taking us to our condo. 10/10 will be using this company in future visits
The ride there was awful…. Van smelled and they were late!! Took 2 hrs to get there and just was terrible
Dear customer Thank you for your feedback, and I sincerely apologize for the experience you had during your ride. We strive to provide a comfortable and timely service, and it’s clear we fell short in this instance. I regret that the van didn’t meet your expectations in terms of cleanliness and punctuality, and I completely understand how frustrating a two-hour delay can be. Please know that we take your comments seriously and will be addressing these issues with our team to ensure they are resolved. Your satisfaction is important to us, and we would greatly appreciate the opportunity to make things right for you. Thank you again for sharing your experience, and we hope to have the chance to serve you better in the future. Best regards,
Great and effecient way to get the family wirh a toddler to our resort. It was hassle free and they were punctual and great with communicating
Adrian, the driver, was helpful and kept us informed on the travel time to our hotel. The private transportation was very convenient after arriving from a delayed flight, searched at custom and getting out of the airport after 6pm.
Dear LadyGrace_R, Thank you for sharing your experience! We are glad to know that your tour was excellent and that you enjoyed the visit to the Tulum ruins, the cenote, and the delicious lunch. We appreciate your recommendation and your understanding about the pick-up and drop-off times, depending on the location of the resort. We will take your comments into account to improve our services and optimize logistics in the future. If you need anything else, do not hesitate to contact us. Thank you for choosing us and we look forward to serving you on your next tour! See you soon! The Travel Cancun Experience Team.
