バルセロナ市内から空港（BCN）またはクルーズ港（BCN）へのプライベート送迎

Thank you for sharing your feedback. We are genuinely sorry that the additional luggage requirement caused frustration during your transfer. However, we would like to clarify the circumstances for the benefit of future guests. The reservation was made for 6 passengers, and we provided a suitable VTC vehicle for six people. Upon arrival, the group had approximately 14 large suitcases, significantly exceeding the normal luggage capacity of a six-passenger vehicle. In Barcelona, larger vehicles with sufficient luggage capacity for this amount of baggage are extremely limited, and unfortunately the vehicle assigned was not able to accommodate such an unusually large amount of luggage safely. The wheelchair-accessible equipment in the vehicle did occupy part of the luggage compartment, but this was not the reason the booked transfer could not accommodate all of the luggage. The primary issue was the exceptionally large quantity and size of the baggage compared with the capacity of a vehicle booked for six passengers. Our driver did assist in finding an additional vehicle so that the entire group and all of the luggage could reach the airport. The additional transportation was therefore necessary because the luggage exceeded the capacity of the vehicle booked. The original airport transfer was provided, and we are unfortunately unable to refund the cost of transportation that was required because of the excess luggage. We understand that this was an inconvenient situation, and we regret that the experience did not meet your expectations. For future bookings, we strongly recommend that guests travelling with a large amount of luggage contact us in advance so that we can check the available vehicle and luggage capacity and, where possible, arrange an appropriate solution. We value every customer and always aim to provide a safe, reliable and transparent service. We hope this clarification helps future travellers understand that vehicle capacity depends not only on the number of passengers but also on the quantity and size of their luggage.

Thank you for sharing your feedback. We’re pleased to hear that your driver arrived on time and that you had a pleasant journey to the airport. We understand your comments regarding the vehicle. Depending on local regulations and the type of service booked, airport transfers may be operated using licensed VTC or taxi vehicles that meet all legal and safety requirements. Our priority is to provide a reliable, punctual, and comfortable transfer experience, regardless of the vehicle's branding. We truly appreciate your feedback, as it helps us improve our service and set clear expectations for future travelers. We hope to have the opportunity to welcome you again on your next trip.

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words. We're delighted that we could accommodate the unexpected changes to your flight schedule and provide the flexibility you needed. It's also great to hear that your driver was able to find you, assist with your luggage, and ensure a smooth and stress-free arrival. Providing reliable service and excellent communication is always our priority. Thank you for choosing us, and we look forward to welcoming you again on your next journey!

Thank you very much for your kind review and for choosing My Transfer. We are delighted to hear that you experienced a smooth and pleasant transfer. It is especially rewarding to know that your driver’s punctuality, professionalism, and courteous service contributed to a comfortable journey to the port. Your recommendation is greatly appreciated and will be shared with our team as encouragement to continue delivering reliable and high-quality service. We look forward to welcoming you again in the future. Kind regards, My Transfer Team

Thank you very much for your kind review and for choosing My Transfer. We are delighted to hear that your experience was smooth and comfortable. It is especially rewarding to know that the advance communication, punctuality, vehicle quality, and comfort—particularly the air conditioning—contributed to an enjoyable journey. Your intention to book with us again is greatly appreciated and serves as strong motivation for our team to continue delivering the highest standards of service. We look forward to welcoming you again in the future. Kind regards, My Transfer Team

Thank you very much for your excellent review and for choosing My Transfer. We are delighted to hear that your experience was smooth and accommodating from start to finish. It is especially rewarding to know that our team was able to assist you promptly with your schedule adjustment and that your driver’s punctuality, professionalism, and attention to cleanliness contributed to a comfortable and stress-free journey. Your kind recommendation is greatly appreciated and serves as strong motivation for us to continue delivering exceptional service. We look forward to welcoming you again in the future. Kind regards, My Transfer Team

Thank you very much for your kind review and for choosing My Transfer. We are delighted to hear that you experienced excellent service. It is especially rewarding to know that your driver’s patience and professionalism—particularly during the delay with your luggage—helped ensure a smooth and stress-free transfer to the airport. Your feedback is greatly appreciated and will be shared with our team as encouragement to continue delivering reliable and attentive service. We look forward to welcoming you again in the future. Kind regards, My Transfer Team

Thank you very much for your kind review and for choosing My Transfer. We are pleased to hear that your transfer to the cruise port went smoothly and that your driver provided a great experience. We also appreciate your feedback regarding the early arrival; while punctuality is a priority for us, we understand the importance of aligning timing with our guests’ readiness. Your comments are valuable and will be shared with our team to ensure we continue refining our service. We look forward to welcoming you again in the future. Kind regards, My Transfer Team