クラクフ発アウシュヴィッツ・ビルケナウ博物館ツアー

Booked with Mr Shuttle as recommended by a friend. Pick up and driver were fine but tour was poor. Guide rushed us through with no time to stop and read information boards. He just continued the tour irrespective of whether everyone was with him. The Auchwitz tour was just a conveyor belt of groups again no time for reflection and at one point we joined the wrong group because our guide had disappeared. Tour of Birkenau was a waste of time. Very long walk to look at one barrack building. Did not visit the memorial etc even though we could see other groups there. My companion has done the trip before and thought that his earlier experience had been much better. I would have learned more if I had been able to move at my own pace with time to read and to reflect.

We are extremely satisfied with our visit to Auschwitz organized by Mr. Shuttle. Everything was perfectly arranged from start to finish. Our driver picked us up exactly on time, and the journey was comfortable and pleasant. The guide was also excellent – knowledgeable, professional, and very engaging throughout the tour. The entire experience was incredibly well organized, which allowed us to focus fully on this important and moving visit. We highly recommend Mr. Shuttle to anyone planning a trip to Auschwitz. Thank you for the outstanding service and flawless organization!

Absolutely fantastic company from start to finish the communication with this company has been brilliant. I cannot fault them at all. I booked them for both hotel pickup and Apple transfers and Auschwitz and they were on time. Very informative and always keeping in touch. Highly recommend them 100%. Can't fault them at all. The tour itself was brilliant. Heartbreaking but worth going the drive. I was lovely. I have nothing bad to say about this company

Excellent trip with amazing guide at Aushwitz. Thomas our driver was brilliant. On time and very organized and helpful. Would highly recommend.

Well organised trip. Travel timings as advertised. Time at Auschwitz thought provoking.

Very harrowing experience everyone should visit just to see for themselves. Would highly recommend mr shuttle good communication from start to finish, tour length what spot on

Hmm. I won't comment on the tour operator. Picked us up on time etc. Our issue was that you are herded at great speed through Auchwitz 1 with no time to stop and take in what you are seeing. The exhibits whizz by. The guide was very perfunctory and professional. Her accent was extremely difficult to understand and we missed a lot. I'd say that we left the site with far less emotional damage than we expected. There are no personal stories, no grim sights(sorry but it is necessary) and very little to indicate that hundreds of thousands or millions of people died. It seems very antiseptic and bland. Luckily I have good knowledge of what went on as I am old, but I'm sure that lots of younger folk leave there thinking "so what?". Such a shame. We've ticked it off now, but I really didn't think they do the victims justice. Sorry.

I am deeply disappointed and frustrated by the tour cancellation with only 12 hours' notice. I planned my trip, including air travel, specifically to participate in this experience. Such a last-minute cancellation not only caused enormous inconvenience but also negated my efforts and travel expenses. I expect a professional tour operator to manage their bookings with greater responsibility and offer appropriate solutions in such situations. This experience has ruined part of my vacation, and I cannot recommend your services. We understand that tour operators always do this; they sell packages they don't have.

Wear shoes you can walk in comfortably for several miles over the course of the tour. Especially if your tour includes Birkenau. The tour itself brings it home. It’s a hit of reality that is shocking. It’s such a rude awakening to hear and see how much the Auschwitz prisoners actually suffered. It makes you realize how fortunate we all are to be alive today and hopefully no one will ever have to relive their tragedy. I highly recommend this tour to bring to light our history and how so many countries were impacted by one insane man. If you’re going to do any tour while visiting Krakow make it this tour. You won’t regret it.

Auschwitz is extremely well kept, well maintained, Entrance - no issues with entrance. We were straight in, assigned our tour guide, received our headsets. 1st camp - this is probably the most emotionally draining. However, we were rushed through it all. Convinced we missed some (wait. The tour guide said we would be skipping bits...). Couldn't keep up with the tour guide, Charles, and what he was talking about. What I'm really disappointed about was that we went down to the cells and he decided it was appropriate to try and bring in some humour about torturous ways. Whether it is his way or dealing with the emotions, we don't know. But we were quite disgraced by it. All of the things we wanted to stop and take in, we were just rushed through. Barely any stopping, just a walk by. When I say rushed, it's a quick glance at the death wall, quick look at the shoes/cases/prosthetics, cells, etc. But you'll spend more time looking at photos. That part of the tour came to an end. We were told to meet again at 1.10pm, others thought 1.20pm. Where were we meeting to go to the 2nd camp? What was the time? No one really knew. So we decided to get the shuttle bus and head to the 2nd camp. We never saw anyone from our group again other than 2 people who must've done the same as us - just went our own way. Camp 2 - we explored this camp on our own. And I'm glad we did as it looked like the tour groups weren't seeing as much as us. I've read reviews that people visited there and left within an hour. We saw so much way beyond the main area that it took us 3 hours to do just take camp. So, top tip, when you get to the huge memorial, follow the path to the right. There's so much more to see! More has chambers, more buildings and stories. We spent 2 hours at the first camp, 3 hours at the 2nd. 1 hour break for lunch. And we don't walk slowly! We're quite fit people. So definitely take walking shoes. Restaurant - grabbed a spinach and feta roll and some strawberries. Came to £12. So we didn't go back in - so expensive! Shop - nice selection of books in all languages. Picked one up that isn't sold in England too. Looking online, it seems hard to get hold of. Overall, it was an educational visit. Just a shame that the tour guide wanted to rush through everything at the 1st camp. So extremely grateful that no one knew what was going on so we went our own way.