アウシュビッツ・ビルケナウ：ライブガイド付きツアー（送迎付き）
説明
クラクフから7時間のツアーで最大の旧ナチス強制収容所を訪れます。 ナチスの「アブライト・マッハト・フライ」計画と第二次世界大戦の大量虐殺についてもっと知る。 アウシュビッツ・ビルケナウ州立博物館の公認英語ガイドと一緒にガス室や兵舎を探検しましょう。 ライブガイドは英語です。 ガイドブックでのみ利用可能なその他の言語オプション。 特定の日、特に直前での予約が多いため、アウシュビッツ・ビルケナウ博物館の英語ガイドを他の利用可能な言語のガイドに代える権利を留保します。 一部謝礼として、英語ガイドブックやお弁当を当日購入させていただきます。 アウシュヴィッツ＝ビルケナウ博物館の公式規定では年齢制限は定められていませんが、収容所での残虐行為の規模を考えると、14歳未満の方の見学はお勧めできません。
ツアーオプション
旅程
ホテルピックアップ＆ドライブroアウシュヴィッツ約70キロ
1940年4月27日に創設されたアウシュヴィッツは、非人道的な環境と囚人の物理的破壊による絶滅の現場となった。 ここはナチス政権最大の死の収容所で、ツアー中は許可を受けたガイドが有刺鉄線フェンス、監視塔、兵舎、絞首台、ガス室などを敏感に見学します。ナチスによる大量虐殺が行われた状況を描いています。
昼食休憩、アウシュヴィッツからビルケナウまで車で5キロ
ビルケナウ - アウシュヴィッツに次ぐ第2の収容所として設立。 10倍も大きいし、ナチはここで1日で4万人も殺している！
クラクフの住所まで車で戻る
ハイライト
含まれるもの
集合場所と時間
クラクフ市内のどの住所からでもピックアップいたします。 主に8パックスのミニバンを使用しています。 日によっては、ミニバンを大型車に交換し、ホテルの送迎ではなく集合場所の手配をさせていただく場合があります。 これは予約量が多いため、私たちの車の台数が限られていると同時に、誰もが予約できるようにしたいからです。 受け取り時間は午前6時から午後1時30分の間で可能です。ご希望の時間は保証されません。 WhatsApp/メールまたはテキストメッセージでツアー前日に正確な時刻をお知らせします。 非常に重要 ― アウシュヴィッツ・ビルケナウ美術館では、予約への関心が高まっているため、お早めにご予約いただくことをお勧めします。 これは、英語ガイドがお客様のご都合の良い日時の訪問を100％保証するためです。 そのためには、来館の1ヶ月前までにお名前と姓が必要です。 1か月未満の予約は、すでに直前としてルーティングされます。 PLESE NOTE; これらの規制は当社の考えではありませんので、ご理解のほどお願い申し上げます。 アウシュヴィッツ・ビルケナウ美術館の規制であり、我々が適応しなければならない。
旅行者の評価
重要情報
- 車いす対応
- 幼児や小さなお子様は乳母車やベビーカーに乗せることができます
- 近くに公共交通機関があります
- 幼児用の座席があります
- あらゆる体力レベルの方に適しています
- お子様は大人の同伴が必要です
- ドレスコードはスマートカジュアル
- ベジタリアン、ヴィーガン、グルテンフリーなどの食事制限にも対応できます
- ご注意ください! ツアーのガイドは英語です。 フランス語、イタリア語、ドイツ語、スペイン語では、オプションで紙のブックガイドがあります。
- ミニバンツアー
- 英語ドライバー兼ガイド
レビュー(1,443)
We booked a tour to Auschwitz/Birkenau on 08/08/26 for 110 EUR p.p. (with a professional, advanced art historian). We previously received consultation by phone and pointed out several times that we absolutely needed a tour with a German-speaking guide. This was a main premise for us, which was confirmed several times by the lady in customer service. The confirmation via email then stated "Deutsc - Text". We did not attach any special meaning to the word "Text" at first, but rather trusted the verbal confirmations from the lady. But that was a mistake, because we found out on-site, the day before at 6:00 PM with the notification of the specific pickup time of 6:10 AM, that it is an English tour. We would have liked to cancel, but this is only possible 24 hours before the start of the trip. So that point in time had passed. So we started this trip after all. The driver was not a tour guide, because he did not say a word, but instead listened to the radio during the drive. Arriving in Auschwitz, the tour was conducted at a high pace. Reflecting or feeling was hardly possible there. Especially since we only partially understood the guide (the art historian) and also did not have any text material in German in our hands. Before the start of the tour in Birkenau, we received a German text - a booklet that describes a tour. However, reading it during the tour was hardly possible, since the pace was just as it was in Auschwitz I. This is only feasible if one arrives as an individual tourist. Several phone calls with VIATOR customer service, in which we complained about the consulting error made by customer service before booking and also pointed out the call recording from 08/08, were fruitless regarding a partial refund. The request to be connected to an employee with decision-making authority was unsuccessful; an announced callback did not occur. Our impression of the visit itself: it is good that many people are interested in this place and the crimes. However, this also leads to "mass tourism" with the corresponding negative aspects. Thus, the tours are also poorly suited for "facing" these crimes; they are very rational tours. Individual visits are preferable, although they must be booked very early.
Sehr geehrte Damen und Herren, vielen Dank für Ihre ausführliche Rückmeldung. Wir bedauern, dass die gebuchte Tour nicht Ihren Erwartungen entsprochen hat, insbesondere hinsichtlich der gewünschten deutschen Sprache. Wir möchten jedoch einige Punkte Ihrer Schilderung sachlich klarstellen. Bei der Buchung war die Sprachoption entsprechend der verfügbaren Tour mit „Deutsch – Text“ angegeben. Diese Bezeichnung bedeutet, dass die Führung selbst nicht zwingend durch einen deutschsprachigen Guide erfolgt, sondern dass deutschsprachige schriftliche Informationen zur Verfügung gestellt werden. Wir bedauern, wenn dies im Rahmen der telefonischen Beratung nicht eindeutig erklärt wurde und dadurch bei Ihnen ein anderes Verständnis entstanden ist. Gleichzeitig möchten wir darauf hinweisen, dass die Führung im Museum Auschwitz-Birkenau von einem offiziell zugelassenen Guide durchgeführt wird. Die inhaltliche Gestaltung, das Tempo und die Dauer der Führung unterliegen dabei den organisatorischen Vorgaben des Museums und nicht der Entscheidung unseres Fahrers oder unseres Unternehmens. Unser Fahrer ist in erster Linie für den sicheren Transport der Gäste zuständig und nicht als Museumsführer vorgesehen. Auch die Tatsache, dass die Führung in einer größeren Gruppe und nach einem festgelegten Zeitplan stattfindet, ist durch die Organisation des Museums bedingt. Ein individuelles, langsameres Besichtigen der Ausstellungen ist im Rahmen einer regulären Gruppenführung leider nicht möglich. Wir verstehen dennoch Ihren Wunsch, sich intensiver und in Ruhe mit diesem historischen Ort auseinanderzusetzen. Wir nehmen insbesondere Ihre Rückmeldung zur telefonischen Beratung ernst. Wenn Ihnen vor der Buchung ausdrücklich zugesichert wurde, dass die Führung auf Deutsch stattfinden würde, wäre eine eindeutigere Kommunikation durch den Kundenservice selbstverständlich wünschenswert gewesen. Die von Ihnen erwähnte Gesprächsaufzeichnung sollte daher bei der Prüfung Ihrer Reklamation berücksichtigt werden. Gleichzeitig möchten wir klarstellen, dass wir die Bezeichnung „Deutsch – Text“ in der Buchungsbestätigung nicht als Zusage eines deutschsprachigen Museumsführers verstehen können. Die schriftliche Information war Bestandteil der gebuchten Leistung. Wir bedauern, dass die Kommunikation vor der Tour bei Ihnen zu einer anderen Erwartung geführt hat. Unser Ziel ist es, dass unsere Gäste bereits vor der Buchung eindeutig wissen, welche Leistung sie erhalten. Ihre Rückmeldung ist deshalb für uns wichtig und wir werden insbesondere die Formulierung und Kommunikation der Sprachoptionen überprüfen. Wir respektieren Ihre persönliche Einschätzung des Besuchs von Auschwitz-Birkenau und verstehen, dass ein solcher Ort sehr unterschiedliche Eindrücke hinterlassen kann. Gerade deshalb ist es uns wichtig, die Erwartungen unserer Gäste vor der Buchung möglichst präzise zu informieren. Mit freundlichen Grüßen ComFort Tours Cracow
Very reliable organization. Clear communication in advance, picked up at the agreed time and place (our hotel), Mikalj (oh, I forgot his name, I am so sorry!) is a resonsable driver and a friendly guy. Comfortable minibus. Lunch boxes available, well 'stuffed' this a reasonable private (€ 50)
Thank you
Cancelled our tour at 3pm the day before leaving us with no option to book with another or to arrange our own transport. We’d book via our hotel two months im advance and had an email confirmation.
We really apologise for inconvience. The Museum cancell ur guide, we tried to find solution but it was too late.
George is an excellent driver and pana
Thank you for your wonderful review! We're so pleased to hear that George provided excellent service and made your journey enjoyable. We truly appreciate your kind words and will be sure to pass your compliments on to him. Thank you for choosing ComFort Tours Cracow. We hope to welcome you back for another great experience in Kraków soon!
A certainly engaging experience, it's a pity that the tour was supposed to be in Italian and instead it took place in English
Grazie per aver condiviso la sua esperienza. Ci dispiace sinceramente che il tour si sia svolto in inglese anziché in italiano, come previsto. Comprendiamo perfettamente la sua delusione e ci scusiamo per l'inconveniente. Purtroppo, in alcune date la disponibilità delle visite guidate nelle diverse lingue dipende direttamente dal Museo di Auschwitz-Birkenau. Nonostante il nostro impegno a garantire il servizio richiesto, in rare circostanze possono verificarsi modifiche indipendenti dalla nostra volontà. La ringraziamo per il suo feedback: ci aiuta a migliorare continuamente il nostro servizio. Speriamo di poterla accogliere nuovamente in futuro e offrirle un'esperienza all'altezza delle sue aspettative.
Very good experince! Our driver Olek was amazing, picked us up at pur hotel, and came with a very nice lunch for us.
Thank you for your thoughtful review. We're glad you found your visit to Auschwitz meaningful and worthwhile. It's a place that leaves a lasting impression, and we're pleased that Olek and your tour guide helped make the experience informative and well organized. We truly appreciate your recommendation and hope to welcome you again on another tour in Poland. ComFort Tours Cracow Team
It was a great tour with my family exelent experince a lot of history and great guide and driver
Thank you for your wonderful review! We're delighted to hear that you and your family had such a great experience. It's fantastic to know you enjoyed the historical tour and that both your guide and driver helped make your visit memorable. We truly appreciate your kind words and hope to welcome you back on another adventure with us in the future! ComFort Tours Cracow Team
Pick up and service was great - Olek is the best you must get him!
Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. It means a lot to us that you enjoyed your visit and found our transportation and guided tour well organized. Auschwitz-Birkenau is a place of immense historical importance, and we are honored to help our guests experience it with the respect and care it deserves. We hope to welcome you back to Krakow in the future for another unforgettable experience. Kind regards, The ComFort Tours Cracow Team
Very good the transport where excellent
Thank you very much for your kind review! We are delighted to hear that you were satisfied with the tour and that you found our transportation excellent. Providing comfortable, reliable, and well-organized transfers is one of our top priorities, so your feedback means a lot to us. We hope to have the pleasure of welcoming you back on another tour during your next visit to Krakow! Best regards, The Comfort Tours Cracow Team
Very comfortable tour to both the camps, guide was really knowledgeable. Oleek is really very helpful. The tour starts from the hotel and ends at the hotel. Overall it was a excellent experience for me and my friend. I recommend this trip. It costs 400 zt and visit is of 3 hours
Thank you so much for your wonderful review and recommendation! We are delighted to hear that you and your friend had such a positive experience on your visit to Auschwitz-Birkenau. It's great to know that you found the transportation comfortable, the guide knowledgeable, and our hotel pick-up and drop-off service convenient. A special thank you for mentioning Olek. We are proud to have him on our team, and we will be sure to pass on your kind words. He will be pleased to know that his helpfulness made your trip even more enjoyable. Thank you again for choosing Comfort Tours Cracow. We hope to welcome you back on another tour during your next visit to Krakow! Best regards, The Comfort Tours Cracow Team
