Had a great time on the ATV experience! The ride was really fun, the guides were friendly and helpful, and everything felt well organized. The ATVs were easy to use and the whole experience was exciting from start to finish. Definitely a fun activity to do while visiting Mexico, and I would recommend it to anyone looking for an adventure. David did a great job.
M
Mia_R
September 22, 2026
Best tour ever. So worth it !
We had soooo much fun ! The Atv on the way to the cavern was so much fun and once we made it the water and cave was beautiful. The tequila tasting was so delicious we just had to buy a bottle! 11/10 i recommend!
J
Joel_M
September 10, 2026
Old broken ATVs
Booked this via Viator, apparently this group was NOT vetted. Start that the guide was very nice and had to work with what he had. Absolute worse excursion from Viator. Old broken down ATV and nothing as described. Hard time finding tour guide at local mall in that she had no sign nor did she try to locate anyone. Reserved single ATV but had to share one because they did not have enough ATVs. Worse part, since they did not have enough ATVs the tour guide led us in a minivan FOR REAL, see photos. An ATV tour led by a white minivan, can’t make this up. We had to stop approximately 10 times to fix broken ATV. Forget about helmets, they had none to provide. It was a very humid 90+ day and water suppose to be included NONE, had to scramble to find water. Was suppose to see Mayan ruins another NOPE. What makes this really upsetting was that we gave up touring the town for this excursion. Felt that we lost our chance to enjoy Cozumel.
B
breshondawilliamsbw
September 1, 2026
Book This!!
It was confusing at the meet up spot but we eventually got it together. The atv ride was fun! Our guide was very cool. The cenote was beautiful and full of life. The tequila tasting was EVERYTHING! We loved this expertise and i would definitely recommend
L
Lissette_M
August 16, 2026
A bit disappointed with this tour.
ATV was fun, the cenote had many bats hanging and the water seemed dirty. I was not getting in a cenote that had bat droppings. The tour guy charged an extra $20. Cash for a sacred site that was not good at all. Also only a water was given and nothing else, they claim m to give you a beer or soda and never happened.
事業者からの返答
Dear Lissette,
Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the ATV portion of the experience and that you had fun during the ride.
We’re sorry, however, that the cenote visit did not meet your expectations. Cenotes are natural environments and part of living ecosystems, so it is possible to encounter wildlife native to these areas, including bats. We completely understand that their presence may be uncomfortable for some visitors, and we respect your decision not to enter the water if you did not feel comfortable.
Regarding the additional $20 USD charge you mentioned, we would like to clarify that this amount is not part of the standard price or inclusions of the experience we offer through the platform. We’re sorry that this situation may have created a different expectation regarding what was included in your reservation, and we will review internally how this information was handled during your visit.
We would also like to clarify the comment regarding the beverages. According to the published inclusions of our experience, one bottle of water is provided. Beer and soft drinks are not included in the tour. We therefore regret if you received different information at any point during the experience, as we want all of our travelers to have a clear understanding of what is included from the moment they make their reservation.
We truly appreciate you bringing these points to our attention. Your feedback allows us to review our communication with our team and ensure that our travelers receive clear and consistent information before and during their experience.
We’re happy to know that, despite these concerns, you enjoyed the ATV portion of the tour. We hope that on a future visit we’ll have the opportunity to provide you with an experience that fully meets your expectations.
Thank you again for choosing us and for sharing your feedback.
Y
Yesel_A
August 15, 2026
Great tour guide.
We had a wonderful time exploring with Och, (Cesar). He was very knowledgeable and shared a lot of history about the town. He was very kind and thoughtful. He took us on a great adventure sightseeing the Cenotes, ruins, and othe iconic places. Highly recommend it.
事業者からの返答
Dear Yesel,
Thank you so much for taking the time to share your wonderful review!
We’re thrilled to hear that you had such a great time exploring Cozumel with us. It’s especially rewarding to know that Och (César) made your experience so memorable with his knowledge, kindness, and thoughtful attention throughout the tour.
We’ll be sure to share your kind words with César. We know how much our guides appreciate hearing that their passion for the history, culture, and natural beauty of Cozumel made a difference in a traveler’s experience.
We’re also happy to hear that you enjoyed discovering the cenotes, ruins, and other iconic places along the way. Creating fun adventures while sharing the stories and history that make Cozumel special is exactly what we aim for!
Thank you again for your recommendation and for choosing to explore Cozumel with us. We hope to welcome you back for another unforgettable adventure in the future!
L
Lara_C
August 12, 2026
Hidden not justified fees
The experience itself was good but for an incident before we started the trip. the day before the trip I received a message that we needed to pay extra 20$ per person for fees and that we Ould have paid in cash. If paid with credit card an additional fee would have been applied. I brought with me pesos to pay for the fee. @0 USD with current exchange rate is approximately 680 pesos. When I told the person collecting the fee that I had pesos, she charged me 760 pesos instead of 680. When I tried to explain to her that I was paying in local currency and that I should not be charged for any exchange fee, she was rude and aggressive and reply that any business can decide to apply any exchange rate. She went on saying she could apply 1 USD to 17 or 18, 19 or 20 pesos. I tried to explain to her that I was paying in local currency and there should be no exchange rate for someone paying already in local currency but she went on and on with her explanations without foundation. I was with my son, didn't want to argue and paid 760 pesos. I truly believe she pocket the money difference. The rest of the excursion was nice. Our guide was friendly and knowledgable.
事業者からの返答
Dear Lara Clemente.
Thank you for taking the time to share your feedback. We are glad to hear that, despite the situation you experienced before the tour, you were able to enjoy the excursion and that our guide provided you with a friendly and knowledgeable service.
We are truly sorry to read about your experience regarding the additional fee and, particularly, the interaction you had with our staff member. As we explained when we followed up with you directly, we took your concerns seriously and reviewed the details of the situation with our team.
We understand that your concern was not simply about the amount paid, but about having a transaction that felt clear, fair, and properly explained, as well as being treated respectfully throughout the process. We sincerely regret that this was not how you felt during that interaction.
We also want to assure our future travelers that we take these situations seriously. Regardless of the amount involved or the circumstances of a payment, our guests should always receive clear information and courteous, professional treatment.
We appreciate you bringing this matter to our attention and giving us the opportunity to review it internally. Your feedback has helped us identify areas where we can reinforce our communication and service procedures with our team.
At the same time, we are very happy to know that the rest of your excursion was enjoyable and that you had a positive experience with your guide. We will certainly share your kind comments with him.
Thank you again for choosing us and for taking the time to share your experience. We sincerely hope that, should you visit us again, we will have the opportunity to provide you with the smooth and positive experience we aim to offer every traveler.
8
816senthilk
July 22, 2026
Great Trip!
Great tour guide & wonderful trip!
事業者からの返答
Dear Traveler,
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great time exploring Cozumel with us and that our tour guide helped make your experience even more enjoyable.
We truly appreciate your kind words and will be happy to share them with our guide and the rest of our team. Knowing that you had a wonderful trip is exactly what we aim for!
Thank you for choosing us for your Cozumel adventure. We hope to welcome you back for another unforgettable experience in the future!
Warm regards
J
Jose_P
July 7, 2026
Good Times
Fun driving the atvs, cenote was fun and you’re able to swim around or even jump in from a designated area for you adrenaline junkies lol. The Tequila tasting was awesome and tasty. The guides are bilingual and informative.
事業者からの返答
Hi Jose...
Thank you so much for your wonderful review!
We’re delighted to hear that you had such a great time riding the ATVs and enjoying Cenote Jade. Whether it’s taking a refreshing swim or making the leap from the jumping platform, we’re glad you got to experience the adventure in your own way!
It’s also fantastic to know that you enjoyed the tequila tasting and found it both fun and delicious. We’re especially grateful for your kind words about our guides. They work hard to provide an informative, safe, and enjoyable experience for travelers from around the world, and they’ll be thrilled to know their efforts were appreciated.
Thank you for choosing to explore Cozumel with us. We look forward to welcoming you back for another unforgettable adventure!
Warm regards.
A
Amber_J
July 6, 2026
Fun on ATV and Mayan ruins
We had so much fun. It was one of the highlights of our vacation.bWe decided to try this excursion instead of the ones the cruise offered because it was 2.5 hours