I booked Miami ATVs as a birthday gift to myself, largely because of their five-star reviews. Afterward, I found customers on other platforms saying they were pressured to leave a five-star review in order to receive their pictures at the end of the excursion . I can’t personally verify those claims, but it certainly changed how I viewed the ratings that convinced me to book in the first place. Once me and my party arrived to their location,and the moment I stepped out of my car, I was swarmed by what felt like hundreds of mosquitoes. Though I understand we were in the Everglades, I had absolutely no idea they would be that intense!!!! Had I known, I would have chosen a different city in Florida for this experience. Before getting started, I purchased insect-repellent stickers and armbands from the company for myself, my 16-year-old daughter, and my brother. Between the pre booked ATV rides and the insect-repellent products, I spent well over $200 with this company. Shortly after using the repellent products and being bitten multiple times, I became extremely lightheaded, nauseated, and passed out. What stood out to me was that after I removed the insect-repellent stickers, I gradually began to feel better. That naturally made me wonder whether I may have been reacting to the repellent, although I have no way of knowing for certain. I want to be fair: I am not saying Miami ATVs caused me to become ill. I still don’t know whether my reaction came from the mosquito bites, the repellent products, a combination of both. What I do know is that my 16-year-old daughter had to watch her mother pass out, scared and not understanding what was happening to me. That was far more upsetting than simply missing an ATV ride. Tiffani, who is one of the staff members there was extremely kind to me while I was there. She checked on me and made sure I was okay, and I genuinely appreciated that. However, once I returned home to Georgia and called her about the situation, the interaction felt completely different. From my perspective, she came across as extremely cold. She told me she would speak with the billing department and call me back. I never received that call. I live in Georgia and had to travel home the very next day. I was offered a credit, but realistically, what am I supposed to do with a credit for an ATV company in Florida when I won’t be returning to Florida for another few years? I understand policies, and I understand that a refund may not technically be owed to me. But being allowed to keep someone’s money and choosing to keep it under circumstances like these are two very different things. I didn’t simply change my mind or miss my time slot, I was genuinely ill and no one in my party participated. Human to human, I simply don’t understand why you would want to keep someone’s money under those circumstances just because a policy says you can. I understand you may not have to refund me. I just don’t understand why, given everything that happened, you would feel comfortable keeping my money. When a company has the opportunity to show compassion but chooses the money instead, it’s difficult for a customer not to view that as greed.




























