The driver didn’t show up. A different driver sent a message telling us he was our replacement driver after we arrived at the airport
Dear Victoria, Thank you for your feedback. We are very sorry you were dissatisfied with the transfer arrangements. We take your concerns seriously and will thoroughly investigate the situation with our task force. However, based on preliminary information and the data we have, we can assure you that the designated driver was at the designated meeting location at the scheduled time and was waiting for you. According to our records, the driver also attempted to contact you, but unfortunately, we did not receive a response. However, we will carefully review all details to ensure there are no misunderstandings or communication issues regarding the meeting arrangements. We value your feedback and will be happy to clarify the situation after our investigation is complete.




















