イスラ・ムヘーレス行きカタマラン船（無料送迎付き）

I would not recommend this excursion based on our experience. We specifically chose and paid extra for the upgraded experience advertised through Viator, and unfortunately, several of the advertised inclusions were either not provided or did not match what we received. The listing specifically advertised: * “Premium Open Bar Onboard” * “Free time: Beach club, showers and Buffet lunch” * Air-conditioned transportation * Snorkeling equipment * Buffet lunch * Catamaran cruise The beach club experience was one of the reasons we paid extra for this package, and it was never provided or even offered. Instead, we were essentially left on Isla Mujeres for approximately three hours in extreme heat. We were repeatedly encouraged to rent a golf cart for an additional 2,200 pesos, despite having already paid for an excursion that advertised beach club access and amenities. The transportation was also a major problem. Our transportation never showed up. We contacted the company through chat and WhatsApp and received no response for approximately an hour. We ultimately had to make an international phone call at our own expense just to find out there was supposedly a transportation issue. Had we not called, we would never have known what was happening. We were forced to take a taxi to the marina. To their credit, the company did reimburse the cost of our taxi, which I appreciate. However, reimbursing the taxi did not address the much larger issue that the transportation failed in the first place, that we were never contacted about the problem, or that we had to spend our time and money trying to figure out how to get to the excursion. When we arrived at the marina, the boat representative had to locate us and was not apologetic. The interaction left us feeling as though our transportation problem was an inconvenience to him rather than something the company needed to take responsibility for. The advertised “Premium Open Bar” was also disappointing. The listing says the open bar includes soft drinks, juice, beer, water, rum, tequila and whisky. What we received was essentially beer and basic liquor mixed with juice or soda. In our experience, calling this a “Premium Open Bar” was misleading. The buffet food was also extremely disappointing. It looked and tasted as though it had been sitting out for a long time, and we did not feel comfortable eating much of it. When I contacted the excursion company directly and requested a refund, I was dismissed. I ultimately had to escalate the matter to Viator, and I am grateful that Viator took the complaint seriously and issued a full refund. What was particularly frustrating was the company’s response afterward. Rather than acknowledging the multiple problems with the excursion, they characterized the situation as a transportation “delay” and focused on the fact that they reimbursed our taxi. They also stated that the representative who assisted us was “courteous, understanding, and supportive,” which was not at all how the interaction felt from our side. Their response felt extremely dismissive and, frankly, like they were minimizing or rewriting what actually happened. The issue was not simply a transportation delay. We paid extra for a package that advertised a beach club, showers, buffet lunch and a premium open bar. The beach club amenities were never provided, we were left on the island for hours, the drinks did not feel remotely premium, the food was poor, transportation failed without us being notified, and we had to spend significant time trying to get help. I appreciate that the company reimbursed our taxi and I especially appreciate Viator stepping in and providing a full refund. However, those resolutions do not change the fact that the experience we received was substantially different from what was advertised. My biggest recommendation to future travelers: carefully verify exactly what you’re paying extra for. In our case, some of the most important advertised benefits were never delivered

Samba 4 boat, our guide was Pulpo and the captain was Gavilan, everything was awesome, the service was unbeatable, the boat was in optimal condition and super clean, I highly recommend it if you want to have an awesome experience.

SAMBA 4 Captain Hawk and to octopus Excellent service, I recommend it to you. Very good crew

The best experience with Captain Esteban and Alfredo

10/10 i will be coming back. Amazing experience

Thank you was very fun , thank you team number 4 octupus

Great service. Very friendly! Definitely would recommend!!

An amazing day—and wonderful support from the crew We had a fantastic day with Oceanix and would absolutely recommend the experience. The water was unbelievably beautiful, the snorkelling was amazing, the food was very good, and the crew kept the drinks flowing and made the entire day fun and enjoyable. A special highlight was how well the crew supported my partner, Swetha, during the snorkelling. She is not a confident swimmer, but with a life jacket, a flotation ring and some initial support from me, she was able to get into the water and enjoy the experience. The crew then looked after her throughout the snorkelling and made her feel safe and comfortable. It was wonderful that she was able to participate rather than miss out, and we really appreciated the care they showed her. We also purchased the professional photos. They were expensive, but the photographer captured some genuinely special moments, so we were still very happy that we bought them. We also managed to take plenty of beautiful photos of our own. On Isla Mujeres, we decided to rent a golf cart and travel to the far end of the island. It was an optional extra and not particularly cheap, but we enjoyed it and felt it added to the experience. We shared the cost with another couple we met during the trip, which made it better value—and one of the unexpected highlights was making new friends along the way. Overall, we enjoyed beautiful scenery and culture, amazing Caribbean water, great snorkelling, delicious food, wonderful photographs and a fun atmosphere throughout the entire day. Most importantly, the crew were attentive, friendly and made sure everyone was looked after. A memorable day and one of the highlights of our trip. Five stars from us. A special mention for Fernando, or octopus, he was a wonderful guide and added to our day, along with the captain who was safe and our bartender who always kept our drinks full!!

We had a phenomenal trip with Leo, Armando, and Jose! They were attentive, and so much fun. We had a girls excursion to celebrate a friends birthday and we got to see so much sea life during snorkeling. We saw barracuda’s, stingrays, and so many beautiful fish. The service on the catamaran was amazing! Open bar, and appetizers to nibble on. We had the boat to ourselves and it was truly the perfect day. 10/10 would recommend anyone visiting Cancun!

Xavier and crew were awesome will come back again