We never actually went on the excursion because no time for pick up was given after many attempts of asking both the tour company and Viator. I had booked this tour 2 1/2 days prior. As soon as I booked it, I looked for the pick up time. Usually it is very clear. I couldn't find it and reached out to the tour company. No response. Tried again. Nothing. Reached out to Viator. They tried to reach the tour company and also got no response. So they tried again upon my prodding. Nothing. At NO time during any of these interactions with Viator, did they say, "oh, by the way, it is normal to not have a pick up time because they will let you know the night before". Not one person conveyed this to me. So, I continued to contact both but we are now at about 6:00pm the night prior. My family is expecting to go Zip Lining in the morning. I had to contact a different company and pay twice for the same excursion. I'm at the zip lining facility and I get a text that they are at our hotel to pick us up at 10:30 am. So they clearly had my number to text but chose not to. When I showed Viator that even on the app the time of pick up still showed 00:00, they told me that since the tour company came to pick us up, they are not refunding my money! This is unacceptable and Viator should be help accountable. Do not use this company! Unless you just have time to wait around for them to decide they are ready for you.
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Susan_W
July 20, 2026 · via Viator
It was a lot of fun,...
It was a lot of fun, scenery beautiful and the staff were organized and very safe. I’m glad we went. The zip line course took approximately 45 min.
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Shelby_B
June 11, 2026 · via Viator
Tour guides were...
Tour guides were absolutely amazing! I lost my phone on the ATV tour and they went back with me and my husband to help me find it! The price is great for all the activities you get!
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yanirite
May 26, 2026 · via Tripadvisor
Great time
Jeudi is a great tour guide, we love this excursion. Thank you so much.
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lenaaS2674US
April 27, 2026 · via Tripadvisor
Zip line
That was great! Totally friendly staff. Mega experience
J
Johanna F
April 26, 2026 · via Tripadvisor
Amazing!!! 10/10
It was amazing! The tour guides are amazing!!! And Jose Ramos was soooo nice 10/10
J
Johnathan_B
April 14, 2026 · via Viator
Amazing Experience!
First time Ziplining and it was the best. Definitely one of the most freeing adventures to date. Professional from pick up to drop off.
M
Megan G
April 12, 2026 · via Tripadvisor
Fun, not totally as advertised.
All the activities were very fun. We were a bit unsettled by the treatment of the horses. They were definitely underfed and their guides were quite rough. There was no quick jump
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GrandTour56869532655
April 12, 2026 · via Tripadvisor
Amazing crew 2
My experience was excellent!
The price for all the Excursions where approximately $500 US dollar for all 3. The length of the visit was approximately 3-4 hours. Hood vibes only. Food was amazing. Staff and crows was excellent
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ariannacE6448IZ
April 3, 2026 · via Tripadvisor
one to never forget
very amazing iloe he was a very good guide very nice
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最安値: Punta Cana Airport Private Transfers to Hotels — $23