First please increase Hayro’s salary by 2-3 times. He is a gem! Truly an amazing person- we cannot thank him enough. Not only is he so responsible and safe but so knowledgeable and kind. My teenager cheered each time he was our guide! We saw so many things and learned so so much. We will talk about this for years and years! We will so be back and book tours with Summer Travel CR!
Summer Travel - just some side thoughts- let people know early what to pack earlier and have them exchange cash to colones.
Travelers- make sure to bring cash for tips and carry a bit in your pocket. I felt badly when I didn’t have cash on me (such as during zip lining - those men were beyond amazing, I so wanted to give them tips). Also - traffic is so bad in CR so sometimes you may feel a little rushed but it’s so you can get everything in- I would still recommend this package even though it was a lot - we made so many memories! Such a great introduction to this country.
The only thing that we were somewhat disappointed with was the hotel. It’s a nice hotel, clean and staff are friendly. Breakfast was pretty good- standard hotel food with a little CR flare (and definitely better fruit than in the US!). It’s just not close to any restaurants. Lunch on our tours was beyond amazing and filling but my teen was always hungry when we got back for dinner. We ordered out a lot which was ok. I just wished we could have safely been able to walk to some local places.
事業者からの返答
Thank you so much for this wonderful review! We are truly happy to hear that you and your family enjoyed your time in Costa Rica and created so many lasting memories.
We will definitely share your kind words with Hayro. We are sure he will be very happy to know how much your family appreciated his professionalism, knowledge, kindness, and dedication throughout the trip.
We also truly appreciate your suggestions regarding packing information and exchanging currency. Feedback like this helps us continue improving the experience we provide to our guests.
It was a pleasure having you with us, and we would be delighted to welcome you and your family back to Costa Rica in the future.
Pura vida!
3
329citlalym
July 20, 2026 · via Tripadvisor
Pura Vida
Hairo was one of the drivers/ tour guide for about 4 days. He was very kind and knowledgeable. All the drivers and tour guides that we encountered were amazing as well. I’m glad that I got to see the highlights of Costa Rica in an affordable manner. I felt very safe throughout all the excisions. I can’t wait to come back!
事業者からの返答
Thank you very much for sharing your experience. We are delighted to hear that Hairo was kind, knowledgeable, and helped make your journey so enjoyable.
It is also wonderful to know that all the drivers and guides you met provided excellent service, that you felt safe throughout the excursions, and that the package allowed you to discover many of Costa Rica’s highlights in an affordable way.
We truly appreciate your recommendation and look forward to welcoming you back to Costa Rica.
Best regards,
S
Sudhanshu_S
June 24, 2026 · via Viator
You stay in same hotel at...
You stay in same hotel at San Jose and make day tours. Every day you sit in bus for 1-3 hours one way. Tour guide was awesome. Lunch were great. Food is great. All the activities were awesome
事業者からの返答
Dear Sudhanshu,
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the activities, the food, the included lunches, and that our tour guide helped make your experience a positive one.
Our package is designed with San José as a base for day tours, allowing guests to explore several of Costa Rica’s top destinations while staying in the same hotel. We understand that this approach involves travel time, and we appreciate your comments as they help future travelers know what to expect.
Thank you for traveling with us, and we hope to have the opportunity to welcome you back in the future.
Best regards,
M
Michael_D
May 14, 2026 · via Viator
Pura Vida ... so true!
This trip offers much of the best of Costa Rica. Exceptional guides and drivers, especially Hayro and Tihago. We had one guide who failed adequately to translate to English, when the group was slightly more Spanish speakers than English but the day trip was successful regardless. Ziplining and White Water Rafting on tge Pacuare exceeded expectations. The boat coxswain, Roberto, was the best I've ever encountered. Hayro was very knowledgeable about fauna, birds, amphibians, insects and plants ... which made a stroll through the park a master class in natire study.
事業者からの返答
Thank you for sharing your experience with us.
We are very happy to hear that you enjoyed your trip and that many parts of the experience exceeded your expectations, especially the Pacuare rafting and ziplining activities. We also truly appreciate your kind comments about Hayro, Tihago, and Roberto. We will gladly share your feedback with them.
We also appreciate your honest comments regarding the translation during one of the tours, as feedback like this helps us continue improving our service.
Thank you again for choosing us to experience Costa Rica and its “Pura Vida” spirit.
Best regards,
S
serenalA5964HR
March 23, 2026 · via Tripadvisor
Great tour guides
We had all amazing tours and guides and Hayro did few days with us and he did an amazing job!
All the places are worth the visit and you can tell how much they care about the nature.
事業者からの返答
Dear serenal,
Thank you very much for your kind words and for taking the time to share your experience with us.
We’re truly happy to hear that you enjoyed the tours and that our guides made such a positive impact on your trip. Hayro will be especially glad to know he contributed to making your experience memorable.
Costa Rica’s natural beauty is something we are very proud of, and it means a lot to us that you noticed the care and respect we have for nature throughout the journey.
We hope to welcome you again in the future for another unforgettable adventure.
Best regards,
D
D9727PVteddyb
March 20, 2026 · via Tripadvisor
A short but wonderful trip. Get Hayro to guide you!
Wonderful tour of the best you can have in Costa Rica in such a short time!
Visits of the majors volcanos, Zipline in the denser forests, tour of the beaches with jaw dropping animals, visits of animal reserves (Sloths, toucans, jaguar, cougars...), rafting in the tropical jungle all packaged up with wonderful guides. Especially thanks to Hayro and all his knowledge of this country, animals and plants.
My fiancee and I recommend that trip. Don't hesitate to take a bit more than 8 days to get some time off as it is dense and filled with activities as well as a lot of driving around!
事業者からの返答
Dear Teddy,
Thank you very much for taking the time to share your experience with us.
We’re truly pleased to hear that you and your fiancée had such a wonderful trip and were able to experience so much of Costa Rica in a relatively short time. Our goal with this itinerary is exactly that—to combine the country’s highlights into a well-organized and memorable journey.
We especially appreciate your kind words about Hayro. His knowledge and passion for Costa Rica’s wildlife and ecosystems truly make a difference, and we’ll be sure to share your feedback with him.
Thank you as well for your honest note regarding the pace of the itinerary. As you mentioned, it is a very complete program, and we always recommend extending the stay when possible to allow for additional rest and flexibility.
We truly appreciate your recommendation and hope to have the pleasure of welcoming you both again in the future.
Best regards,
S
Saraswathy_G
February 11, 2026 · via Viator
This was one of the best...
This was one of the best vacations we have ever been. We got to do so many interesting activities; it is hard to single out one as our favorite. We covered many points of interest from coast to coast. Staying in the same hotel was convenient even if it meant travel time can be long to some of the places. I truly think it is a great value. The tour guides were attentive and friendly.
We enjoyed our stay at Radisson, San Jose. The setting was beautiful, with a lot of amenities and the rooms were very comfortable and clean. Breakfast was sumptuous with a lot of choices and delicious.
事業者からの返答
Dear Saraswathy,
Thank you very much for your wonderful review.
It truly means a lot to us to know that your experience with our 7 nights 8 days all inclusive package was one of the best vacations you have ever had.
We are delighted that you enjoyed the variety of activities and the opportunity to explore Costa Rica from coast to coast. Staying in the same hotel provides comfort and convenience, even when some destinations require longer travel times.
Our goal is always to offer a balanced experience that combines comfort, safety, and a complete overview of the country.
We are especially pleased to hear your kind words about our tour guides. Their attentiveness and friendliness are a fundamental part of our service. It is also great to know that you enjoyed your stay at the Radisson San Jose and appreciated the amenities, cleanliness, and breakfast selection.
Thank you again for trusting us with your vacation. It was a pleasure having you, and we hope to welcome you back to Costa Rica in the future.
Best regards,
M
monica_h
February 10, 2026 · via Viator
Bad Experience
Most of the guides' dismal attitude, from the first Tour they were unempathetic, the guide named Jairo very irritable. The 7 Day Tours ended at 3 pm, practically only covered 6 hours a day, nothing discussed in the description, we did not enter the hot springs, in Manuel Antonio Park we only stayed 30 minutes, the catamaran broke down and did not make up for lost time. On the first transfer from the airport to the hotel he handled the driver with very little caution and the second transfer from the hotel to the airport, the driver arrived late, I had to look for him because he did not get out to the lobby, nor did he get down to support us with luggage. Not recommended.
事業者からの返答
Estimada Mónica,
Esperamos que se encuentre muy bien.
Lamentamos que su experiencia no haya sido la que esperaba. No obstante, consideramos importante aclarar algunos puntos para brindar mayor contexto a futuros viajeros.
La mayoría de nuestras actividades tienen una duración aproximada de 10 a 12 horas, lo cual es habitual en este tipo de tours debido a las distancias y a la cantidad de destinos visitados.
Según nuestros registros operativos, los tours no finalizaron a las 3:00 p.m., y por la logística de las rutas y los tiempos de traslado, esa afirmación no corresponde con el desarrollo real de los servicios.
En cuanto a las aguas termales, nuestro reporte indica que usted ingresó junto con el grupo, contó con el tiempo asignado para disfrutarlas y recibió las indicaciones correspondientes, al igual que los demás viajeros.
Respecto a Manuel Antonio, el acceso al parque nacional se realiza únicamente con entradas adquiridas previamente en línea. Su ingreso estaba programado para la 1:00 p.m., horario en el cual usted accedió. El punto de encuentro establecido para el regreso a San José fue a las 3:45 p.m., conforme al itinerario informado.
En virtud de lo anterior, consideramos que algunos de los señalamientos realizados no reflejan con precisión la operación y los tiempos del servicio brindado.
Entendemos que cada persona puede tener percepciones distintas sobre aspectos como el estilo de conducción, el trato o las diferencias culturales. Lamentamos que haya percibido una actitud inadecuada por parte de nuestro equipo. Nuestro compromiso es ofrecer un servicio profesional y cordial, y la mayoría de nuestros viajeros así lo manifiestan en sus valoraciones.
Saludos cordiales,
M
Matt_P
January 7, 2026 · via Viator
Great guides but too much road time
This was booked as a last minute tour with the aim to see as much of CR as possible and especially the wildlife.
Good:
the guides Estevan and Leny were excellent and clearly professional and friendly, with a very caring approach to all guests. They are both a real credit to the company.
The pick ups from the hotel were punctual.
On day 1 we travelled to Quepos in the south West for a catamaran wildlife and snorkeling tour. We were looking for dolphins and instead saw humpback whales which was amazing.
There were 2 days of tours to volcanoes. One would have been sufficient.
The coffee tour at Doka was interesting, but the prices were double or triple the retail prices in supermarkets, so did not motivate us to spend.
The waterfalls and rescued animal zoo was interesting to see animals of CR up close, and Leny was excellent at spotting even the smallest animals. We even saw an anteater.
The less good parts:
The hotel was the Radisson in downtown San Jose. We wer stationed here for the entire trip. It's a tired and old building with leaks from the bath. Staff also warned us not to venture out by foot outside the grounds after sunset due to safety issues (drugs/pimps/prostitution/robberies) in the area. You can get a taxi into central San Jose for usd 3-4.
The main downside of this tour though was the amount of time spent travelling to and from San Jose each day to get to the actual excursion. Some days as much as 11 hours were spent on the road which is very tiring. The reason is CR roads are massively over capacity, too many cars and not enough roads.
For that reason this format of tour is not one I would recommend. Instead, my advice is to pick a tour that moves location each day or every other day, and one that is not solely based around returning to San Jose every day.
Or as we did in the end, check out early, hire a car and go and explore CR for yourself. You will see and experience far more, and get to see the real CR.
事業者からの返答
Thank you very much for taking the time to share your experience in such detail. We truly value this kind of feedback, as it allows us to clarify important points for future travelers.
Regarding the positive aspects
We sincerely appreciate your kind words about our guides, Estevan and Leny. Their professionalism, genuine care, and deep knowledge of the country are key pillars of our service, and comments like yours confirm the high standard of our team. We are also very pleased to know that you enjoyed unique experiences such as seeing humpback whales, which is truly a privilege even for those who live in Costa Rica.
Regarding the volcano tours and excursions
We understand your perception regarding the number of volcano tours included. Our intention in offering more than one volcano experience is precisely to showcase contrast. Each volcano in Costa Rica is geologically different, with its own ecosystems, landscapes, and impressive features. We believe each one adds value and provides a more complete view of the country.
Regarding Doka Coffee Tour and La Paz Waterfall Gardens
Thank you for your comments. In the case of Doka, it is a premium coffee plantation designed for tourism, so prices are not comparable to local supermarkets. As for La Paz Waterfall Gardens, we are glad to hear you enjoyed the experience and wildlife observation, where a knowledgeable guide truly makes a difference.
Regarding the hotel and its location
The Radisson San José is an urban hotel used primarily as a logistical base. As with many capital cities in the region, San José has mixed areas, and not all zones are recommended for walking at night. For this reason, we always advise using taxis or private transportation, as you did.
Regarding travel times
This is an important point, and we appreciate you mentioning it. During December, especially around the end of the year and holiday period, Costa Rica experiences its peak tourist season. This happens only a couple of weeks per year and often results in heavy traffic on routes leading to popular destinations, something that is beyond the control of any tour operator.
Additionally, when looking at the map, the destinations included in the itinerary are located in opposite directions. A point-to-point tour in Costa Rica involves extremely complex logistics, higher operational costs, and less flexibility, and in practice would limit the itinerary to only two or three destinations in a week. For this reason, we do not usually recommend that format, as it reduces the variety of experiences. That said, we fully respect your opinion and understand that each traveler has different expectations.
Costa Rica is a country with a very complex geography, characterized by mountains and natural barriers, and this reality is directly reflected in its road infrastructure.
Once again, thank you for your feedback and for recognizing the work of our team. Your observations are valuable and help other travelers make informed decisions about the type of experience that best suits their travel style.
Best regards,
R
Riaz_I
January 5, 2026 · via Viator
Great Experience. lunch provided was below expectations. Hotel was not 4 star as mentioned
Pros:
It was a great experience overall, with excellent communication from the tour operator.
Cons:
On the day of our zip‑line trip, we were placed in a very small van, and two of the seats were child‑sized. The lunch provided was not very good, except for the meal in La Fortuna. The hotel (Delta Marriott) did not feel like a four‑star property—according to the official site it was 3.5 stars—and it was older and undergoing renovations.
事業者からの返答
Thank you for sharing your feedback and for highlighting the overall positive experience and communication.
Regarding meals, the vast majority of our guests find the included lunches very enjoyable, and this is the first time we have received this comment for this package. That said, food preferences are highly personal. Our menus are intentionally oriented toward traditional Costa Rican cuisine, and while we do offer alternatives when available, local flavors may not appeal to everyone in the same way.
Concerning transportation, vehicle size is assigned based on group composition and availability on specific days. All vehicles used meet safety and operational standards, even if seating configurations may vary.
As for the hotel, Delta by Marriott San José is officially certified under international five-star standards, which can be verified on the certification plaque displayed in the hotel lobby. Online ratings such as Google scores reflect guest review averages, not official hotel classification, and should not be confused with star certification.
We appreciate your feedback, as it helps future travelers better understand what to expect, and we’re glad you enjoyed Costa Rica overall.
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