Book w/ Paul!
Paul was knowledgeable and patient. He always made sure we felt safe and made himself accessible. Dod not rush us and made sure we had a good time at our destinations.
事業者からの返答
Thank you so much for your thoughtful review!
We’re delighted to hear that Paul made such a positive impact on your experience. His knowledge, patience, and commitment to safety are qualities we truly value, and it’s wonderful to know you felt well taken care of throughout the day.
We’re especially glad you appreciated that he didn’t rush you and ensured you had enough time to fully enjoy each destination. Creating a relaxed, enjoyable experience is exactly what we strive for.
We truly appreciate you choosing to tour with us and hope to welcome you again soon!
local tour company not vetted
Viator let the local company run a scam and refused to reimburse me. I will never use them again. I booked a this trip last night, i get a text about 30 minutes later from someone claiming to be viator customer service, saying that I should cancel the trip because the tour company wasn’t verified. How did they get my number? I called viator and they said that they would call the tour company and get back to me. I get another text from the same number this morning saying that my trip was canceled. I immediately call viator, at that point I’m concerned for my safety if I continue. Viator said that they would cancel and investigate. I then get an email saying that they would not reimburse me!!! I will never use viator again. The scam was….the company wanted me to cancel with less than 24 hours so that they could keep the money.
事業者からの返答
We’re sorry to hear about your experience and appreciate the chance to respond.
We want to clarify that at no point did our company send you a text message asking you to cancel your booking. You mentioned that the message came from someone claiming to be from our team, stating we were not a verified provider and advising you to cancel. This is simply not true. We take these accusations seriously and asked for a copy of the message so we could investigate—however, no evidence was provided.
Additionally, on the day of the scheduled tour, our licensed driver arrived at your hotel at the agreed time and called to let you know he was waiting at the entrance. You responded that you were dealing with an issue and would follow up, but no further communication was received. The driver remained on-site, prepared to deliver the tour.
We want to assure future travelers that we are a verified and vetted Viator operator, and guest safety and satisfaction are our top priorities. We encourage all customers to use official Viator communication channels to prevent misinformation or interference from third parties.
Because our team fulfilled all obligations and was ready to provide the service, the cancellation fell within Viator’s policy window where refunds may not apply.
We truly regret the confusion and hope this helps clarify what occurred.
Lovely negril
Was very nice relaxing an informative and it was a great experience. The driver was nice and really patient
事業者からの返答
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found it both relaxing and informative. Our team takes pride in creating a welcoming environment, and we’re glad that our driver’s patience and professionalism stood out. We appreciate your feedback and look forward to providing you with another great experience in the future.
