I loved this tour out of costa maya.
If I return to this port, I would do it again bypassing hanging out at the port.
Guide was Juan Corona, excellente.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
A
Alisha_H
September 27, 2026
We had an incredible time...
We had an incredible time with Jerry, Hasan, and Francisco. They were prompt, communicated everything clearly and promptly, and guided us from our meeting point until we were back at port. They greeted us with water, introduced themselves, drove us around an hour into Baccalar while introducing and sharing the culture of the region, stopped for pictures, showed us the lagoon where we swam, fed us, and returned us to port with plenty of time to spare.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
M
maryhF8536ZR
September 27, 2026
AMAZING TIME!
We had the most amazing time!!! Rafael, our guide, was excellent! The cenote was a beautiful experience and the lagoon was a paradise! The entire crew was so nice! 10/10 recommend booking with them!!!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
3
366tiffanyd
September 23, 2026
Fantastic Experience!
The 7 Color Bakalar tour was SO FUN!! The only negative thing that I can say is the long drive from the port to the lagoon, but once there, so worth it. The crew, especially our guide Juan, was amazing. The water is spectacular as well. Seeing the cenotes was fun too, but the best part was the swimming in the pristine turquoise waters of the lagoon. If I could, I would just do that all day instead of the boat trip around to see the cenotes. Juan served us all fresh pineapple, beer, and even tequila shots for those who wanted to indulge. Overall, a fantastic experience, and we would definitely do it again!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
S
Simon_L
September 23, 2026
Mar del 7 color
Nice excursion. Super clear water at Bacalar with so many cenotes.
Tour is well Organize. The tour guide and driver are nice. Highly recommended it.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
D
donnapK831GV
September 20, 2026
Bait and Switch
Do not book for a Wednesday they took payment yesterday and this morning sorry the are is closed on Wednesday so you can now go elsewhere. Nope refund my $$ and will never book again with trip if every wed no boats allowed .
Hello! This is Sonia from Chac Ek Costa Maya.
We are getting everything ready and are excited to welcome you for your upcoming tour on Wednesday 23!
We would like to inform you about an official environmental regulation in Bacalar. Every Wednesday is designated as a mandatory "rest day" for the lagoon by federal environmental authorities. As a result, no motorized boats or watercraft of any kind are permitted on the water. This regulation applies to all companies and individuals throughout Bacalar to help preserve the ecosystem, and heavy fines are enforced for non-compliance.
However, we have a wonderful, full itinerary prepared so you can enjoy Bacalar to the fullest:
• Cenote Azul & Cocalitos: We will visit both famous locations in one day! You will have plenty of time to swim, relax, and enjoy the stunning waters.
• Stromatolites Observation: You will get to see the famous stromatolites at Cocalitos—living microbial formations that look like giant underwater rocks. They are protected natural structures that play a crucial role in oxygenating, purifying, and keeping Bacalar’s water clean and vibrant.
• Life jackets
事業者からの返答
Hello! This from Chac Ek Costa Maya.
We completely understand your frustration, and we’re very sorry for the inconvenience this situation has caused you.
Of course, you can cancel your reservation, and we will be happy to process your refund. This is part of our service guarantee: we want every guest to feel comfortable and satisfied with their experience with us.
We understand that the change may affect your travel plans, and we respect your decision. Our priority is to make this process as easy as possible for you.
J
jacques_c
September 19, 2026
Arriving on time at the point...
Arriving on time at the meeting point and the car ride is a bit long, otherwise it is a wonderful tour.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
T
Tania_O
September 17, 2026
An unforgettable Bacalar experience with an amazing team!
Our excursion to Bacalar was an unforgettable experience! Gerardo was friendly, informative, flexible, and attentive. Most importantly, he was engaging and fun throughout the entire trip. He and our boat captain made the experience truly memorable.
We also want to thank Sonia for helping us find the meeting location. Her quick responses and clear guidance helped ease our anxiety while navigating a place we had never visited before. Her support gave us so much reassurance and comfort.
Thank you all for everything you did to make our visit to Bacalar so special!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
S
Sylvie_A
September 15, 2026
Amazing
What a beautiful place! And swimming was AMAZING. Juan even cut pineapple slices and served to us on a platter in the water. Heavenly!
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
A
Arthur_S
September 8, 2026
Fun and adventure
Leo was our tour guide. He was very informative on the Mayan culture and I learned a lot.
The lagoon was beautiful and the water was amazing. I would go again.
事業者からの返答
Thank you very much for your comments, it is a great reward for us to know that you really liked the excursion. We hope to see you on a next trip.
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