We felt there should be more information given on the website when you purchase the pkg. No mention of the zipline, no mention that there is a 20 bhat entry fee (refundable after with ticket proof, so keep them) for the Muslim cave and that women require covered shoulders and knees. When we arrived at the water rafting location, there was a lot of confusion and a woman yelling a lot who was the instructor for safety measures. We waited about 30 minutes after we were directed to get helmets and life jackets, while more people arrived and more yelling ensued. 😑 the lunch that's provided was amazing as well as our rafting guides who kept us safe and made sure we had fun. Water shoes are not mandatory but highly recommended. Otherwise you have to remove your shoes. All in all, we would say there is good value for the money and would recommend this tour.
The waterfalls was beautiful but there is a walk up the side of the falls to reach them.
事業者からの返答
Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate your honest comments, as they help us improve our services for future guests. We apologize for any inconvenience caused by the lack of information on our website regarding the zipline, entry fee, dress code for the cave, and other important details. Your feedback is very valuable, and we will review this carefully to provide clearer information in advance.
At the same time, we are very pleased to hear that you enjoyed the lunch, the rafting guides, and felt safe while having fun on the water. We are also glad that you found the waterfalls beautiful and felt the tour offered good value for money.
Thank you once again for your feedback and recommendation. We truly hope to have the opportunity to welcome you again and provide an even better experience in the future.
Best Regards,
Oh-Hoo Team
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wrikap
August 30, 2025 · via Tripadvisor
Great day out, beautiful scenery, adrenaline rafting, short but fun zip line and funny monkeys
Looked forward to this day and for the most part it did not disappoint. The zip line, beautiful waterfall swim were great. Rafting was amazing, doing the 7km instead of 5km was well worth the extra payment.
Hanna was a fantastic guide, excellent communication.
However, we were not aware that we would have to wait around for others to do the elephant ride & the quad bikes. This added an extra 2hrs waiting around before going to see Buddha & monkeys. This needs to be CLEAR before bookings.
Buddha cave was closed because of slow persons not completing Elephant & quads.
Again, Hanna was great & apologetic with us.
No budda but monkeys were fantastic (when being fed). Nuts were the favorites & you can buy there, only cash taken!
事業者からの返答
Thank you for your detailed feedback. We’re glad to hear that you enjoyed the overall experience. We sincerely apologize for the unexpected waiting time and the closure of the Buddha cave, and we appreciate your suggestion, and we truly value your comments to help us improve the experience. We sincerely hope to have the opportunity to restore your confidence in our services on a future trip.
Best Regards,
Tawan
Oh-Hoo Team
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Safari50745676622
November 5, 2024 · via Tripadvisor
Great rafting experience, didn’t need to see tortured elephants!
Good experience rafting in Phuket. I was picked up on time and offered a reasonable lunch. At the venue I was offered the chance to pay more for a longer float down the river with more rapids and excitement which was good.
Downsides were I was too heavy for the zip line experiance and also on the way there I had to wait for others to complete a short ATV ride, something I didnt expect as this wasnt on the tour I had booked. This unexpected stop also happened to be at a place where elephants are ridden by tourists. The poor animals have chains on and are stabbed with vicious looking hooks to do unnesarsary things!
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kumdorbo
March 21, 2024 · via Tripadvisor
Nice trip in Phuket
Water rafting experience was very good. We joined 5km but everybody will ask you to add 500 B. to join 7km. The guides will stop at 4km and told you 1km left and asked you to buy the rest 2km. ATV was good also and safe route when you followed the guide. Sky fox was too short but it was good for the one who never tried this. The waterfall is very very small and I suggest do not swim there. The mini bus will pick you up in your hotel around 7:00 am and the whole bus journery (one-way) was 2.5hrs to 3hrs.
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Explorer591169
March 5, 2024 · via Tripadvisor
Give Phuket a miss
rafting ok patong give it a miss trafic now [mposible wall to wall people having traveled regularly for the past 30yrs only missing for covid TIME TO GIVE PATONG A MISS such a shame Phuket has out grown its roads and poor drinking water supplies if you have a plotting 10mtr sq the will build a tower block on it such a shame looking for new venue over 50 yrs of travel in thailand
事業者からの返答
Dear valued customer,
Thank you for sharing your thoughts on your recent rafting experience in Patong. We appreciate your feedback and understand your concerns regarding the traffic and overcrowding in the area. We strive to offer enjoyable and hassle-free experiences for our customers, and we regret that your experience did not meet your expectations due to the current situation in Patong.
Your feedback is invaluable to us as we continuously work to improve our services and offerings. We understand the importance of finding new venues and destinations that provide a more enjoyable and authentic experience for our customers. Rest assured, we will take your comments into consideration as we plan future activities.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We hope to have the opportunity to provide you with a more satisfying experience in the future.
Warm regards,
Oh-Hoo Team
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lenatR4233MN
December 9, 2023 · via Tripadvisor
Disappointing
Only 15 minutes of rafting unless you pay more on site, a ridiculous waterfall or rather a foot bath in brown water, we are constantly led like a flock of sheep. In short, an expensive and not nice tourist trap
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Abigail_E
November 17, 2023 · via Viator
Long transfer and too much waiting.
The rafting itself was amazing fun but the transfer from the hotel in Phuket was around 3 hours. We then waited around for a long time and the zip wire was disappointing. Half the group booked the ATV your and we were told to sit and wait until they finished which was nearly 2 hours. The tour guide was also inappropriate and made us quite uncomfortable. There was no jungle tour of 5km and we were told the temple was rearranged. Really disappointing considering the rafting itself was a great experience and well organised
事業者からの返答
Thank you for your feedback on the 5km White Water Rafting and Jungle Tour. We're delighted you enjoyed the rafting experience. However, we apologize for the long transfer time, wait periods, and disappointment with the zip wire and jungle tour. We're also concerned about the inappropriate behavior of the tour guide and will address this immediately. Your insights are valuable for improving our service, and we appreciate your honesty. Thank you for helping us enhance our offerings.
Sincerely,
Oh-Hoo Team
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FelipeMC_1988
October 30, 2021 · via Tripadvisor
An Adventure day in Phang Nga
The 5km white river rafting was super cool, but the ATV was definitely yhe best part of the trip for me. We were also able to fed some monkeys at the Monkey Cave. The food was delicious too. Zipline was included. My girlfriend and I had a boat for ourselves with 2 rafters. It was super cool. Really recommend
事業者からの返答
We’re thrilled you had a good time!
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Seph46745
March 9, 2020 · via Tripadvisor
Fantastic
Fantastic they have tried all efforts to make this fun. Customer service outstanding. The group go beyond what wad expected
