I had cancelled my ticket in time due to the political situation, for weeks no one could be reached, then there was a general answer text, I have not got my money back to this day, meanwhile my bank is on the complaint, because nobody moves there, too bad I would have rebooked the experience safely as soon as we had got there
事業者からの返答
Liebe Jessica,
vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir bedauern die Unannehmlichkeiten, die Ihnen durch Ihre Stornierung sowie die Verzögerung bei der Kommunikation und der Rückerstattung entstanden sind, aufrichtig.
Bitte beachten Sie, dass Stornierungen und Rückerstattungen gemäß den Richtlinien von Viator bearbeitet werden. Wir verstehen jedoch Ihre Bedenken und haben das zuständige Team gebeten, Ihren Fall zu prüfen und Ihnen entsprechend zu helfen.
Wir danken Ihnen für Ihre Geduld und hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Hammad Abbasi
Guest Services Manager
ORIENT TOURS LLC
P
Paradise60081419088
March 5, 2026
Breathtaking view! Must do!
The highlight of our Dubai trip!
事業者からの返答
Dear Paradise,
Thank you for your wonderful review! We’re delighted to hear that visiting The View at The Palm Observatory Deck was the highlight of your Dubai trip. It’s always our goal to create memorable experiences for our guests, and your kind words truly mean a lot to us.
We hope to welcome you again on another amazing experience in Dubai soon.
Kind regards,
Habeeb Rahman
Guest Services Manager
ORIENT TOURS LLC
V
Vinay_A
December 27, 2025
Un organized lines to elevators
It was horrible. The lines to the elevators are very badly organized. People are showing. I would never go again
事業者からの返答
Dear Vinay,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience at The View at The Palm, particularly regarding the queue management and organization. Please accept our sincere apologies for the inconvenience caused. Your comments are valuable to us and have been noted for further review with the concerned team, as we continuously work to improve the overall guest experience.
Kind regards,
Mr. Hammad Abbasi
Guest Services Manager
ORIENT TOURS LLC
E
Emily_T
November 19, 2025
Excellent experience
Allow plenty of time as queues are long to get in but well worth the wait. Views were amazing and the movie very enlightening.
事業者からの返答
Dear Emily_T,
Thank you for sharing your experience with us! We're glad to hear that, despite the long queues, you found the visit well worth the wait. It’s wonderful that you enjoyed the amazing views and found the introductory movie insightful. We truly appreciate your feedback and hope to welcome you again for another memorable visit! 🌟
Warm regards,
Mohisn Ahmed Khan
Guest Services Department
Orient Tours LLC
H
Hajna_M
October 1, 2025
Hot and hazy
Beautiful to see the construction. Hot and hazy . Not worth the extra to go up stairs to 54 floor for 30 minutes.
事業者からの返答
Dear Hajna_M,
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the views of the construction, even on a hot and hazy day. We’re sorry to hear that the visit to the 54th floor didn’t feel worth the extra cost—your comments are truly valuable, and we’ll be sure to take them into consideration as we work to improve the overall experience.
We appreciate you taking the time to visit and hope to welcome you back for a more enjoyable experience in the future.
We would be happy to see you in some of our highly rated tours & safaris.
Best Regards,
Mr. Mohsin Ahmed Khan
Orient Tours LLC
E
ElliotE18
August 26, 2025
A must do for a excellent experience
A must do for experience, views and value for money much better than the Burj Khalifa for value for money Best time to go is after six when sun goes down
事業者からの返答
Dear ElliotE18,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed the views, as well as learning about how the Palm was created. It's wonderful to know that you found the visit fun and would consider coming again.
We truly appreciate your recommendation and look forward to welcoming you back in the future!
Best Regards.
Ms. Joyce Francis
Guest Services Executive,
ORIENT TOURS LLC.
S
Sebastian F
August 11, 2025
The palms
It was a very nice experience and view. Showed how the palms was created. I would com again as it was fun. I recommend for others.
事業者からの返答
Dear Sebastian,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed the views, as well as learning about how the Palm was created. It's wonderful to know that you found the visit fun and would consider coming again.
We truly appreciate your recommendation and look forward to welcoming you back in the future!
Best Regards.
Ms. Joyce Francis
Guest Services Executive,
ORIENT TOURS LLC.
S
Sandip_A
June 16, 2025
A beautiful gem in Dubai not to be missed.
While Burj Khalifa is an amazing view of the city this place is a mesmerising experience to see the palm which is an architectural wonder. Both are stunning in their own ways and neither should be missed.
事業者からの返答
Dear Sandip_A,
Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you had such a great experience at The View At The Palm Observatory Deck. It’s fantastic to know that you enjoyed the informative pre-visit presentation and were impressed by the breathtaking views from the deck.
Your kind words mean a lot to us, and we’re grateful for the opportunity to be part of your memorable experience. We look forward to welcoming you again in the future!
Best Regards.
Ms. Joyce Francis
Guest Services Executive,
ORIENT TOURS LLC.
P
Peter C
March 15, 2025
Would not have missed it
Very well organised. The pre-visit screen show was very informative and very interesting. Views from the observation deck impressive
事業者からの返答
Dear Peter C,
Thank you so much for sharing your wonderful feedback with us! We are thrilled to hear that you had such a great experience at The View At The Palm Observatory Deck. It’s fantastic to know that you enjoyed the informative pre-visit presentation and were impressed by the breathtaking views from the deck.
Your kind words mean a lot to us, and we’re grateful for the opportunity to be part of your memorable experience. We look forward to welcoming you again in the future!
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
P
pamredg
December 3, 2024
Great visit
Booked trip online. Very easy to navigate. Arrival was straight forward and we didn’t experience a queue but when leaving, there was quite a queue so be prepared you may have to wait. We only went to the Observation level. Certainly did not disappoint. Views are stunning.
事業者からの返答
Dear pamredg,
We are pleased to know that you had a great time with us and hope to serve you in the future as well.
Best Regards,
Ms.Noor Ghei
Guest Relations Executive
Orient Tours LLC
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