The trip was a huge disappointment as I did not get to visit the places I was most interested to see. While the set itinerary for day 2 was fully respected, the itinerary changed drastically for day 3 and 4 apparently on account of the weather. On day 3, we did not get to see the following: Chiarcota lagoon; Eduardo Avaroa National Reserve; Siloli desert; Stone tree; and Red lagoon. On day 4, we did not visit the Sol de Manana Geysers; the Open Air Hot Springs; the Dali desert, the green and white lagoons. Instead I visited the Black lagoon; the Sora Canyon and San Cristobal. On day 4, we left the hotel at 5 am to go to the Chilean border to visit the volcano, only to be told that I could not cross the border. Instead I had to wait in the cold while the driver and guide went to drop the other 4 guests on the Chili side. This was not very professional as the guide should have known about this. The more disturbing part was that I was with 4 men in my group- 2 brothers and two men who were partners. I was not told that I would have been given a room on my own in any case. I requested a private room and was charged $ 83 which I paid online . The room was freezing cold and did not even have hot water.
We are sorry to hear that the tour did not meet your expectations. As you were informed during the tour, heavy snowfall and severe weather conditions resulted in official restrictions on access to several areas of the itinerary. For this reason, it was not possible to visit some of the scheduled locations. These changes were made for the safety of all passengers, as attempting to enter restricted areas under those conditions could have resulted in the vehicle becoming stranded and putting everyone at risk. Regarding the accommodation, we would also like to clarify that this is a shared tour, and the itinerary clearly states that the standard accommodation includes shared rooms and shared bathrooms. The additional amount you paid was for the private room upgrade that you specifically requested, allowing you to have your own room instead of sharing with the other passengers. We understand your disappointment, especially as some of the places you were looking forward to visiting could not be reached. However, the itinerary changes were caused by weather conditions and official access restrictions beyond our control, and were made with passenger safety as the priority.
