Pablo our guide was knowledgeable, nice and caring that we felt good in the heat. He listened and answered our questions patiently. The tour was amazing
事業者からの返答
Thank you very much for your wonderful review.
We are delighted to hear that you had a fantastic tour and that Pablo made such a positive impression. His knowledge, friendliness, and attention to the well-being of our guests are qualities that we highly value, and we will be pleased to share your kind comments with him.
We are especially glad that he took the time to answer your questions patiently and ensured that everyone was comfortable despite the warm weather.
Thank you for choosing to visit the Alhambra with us. We hope to welcome you again on another memorable experience in the future.
T
Trevor_W
April 24, 2026 · via Viator
Richard really brought it for this tour!
This was a 10 star experience. Our guide Richard James is a world history expert. Not only could he explain the Alhambra and its context in history, he could discuss any historical topic. He was a GREAT guide and we highly recommend this tour. We chose it at the last minute due to poor planning and really lucked out.
事業者からの返答
Thank you so much for your wonderful review!
We’re delighted to hear you had a 10-star experience and that Richard James made such a strong impression. His passion for history and ability to bring the Alhambra and its broader context to life are truly something special, and we’re very happy you enjoyed his guidance.
We’re also glad we could help you at the last minute and that everything worked out so well for your visit. Your recommendation means a lot to us.
We hope to welcome you again in the future!
F
Frederick_K
April 21, 2026 · via Viator
Rough start, Great finish
The tour started off a bit rough. We had a 3:00 time and no show by the guide. Apparently we should have been notified that they moved us to 3:30. After using the tour operator contact in the app we were assured he would be there. This was an administrative error and not the fault of the guide. Once he arrived the tour was thorough and wonderful as advertised. The guide was knowledgeable and personable. We learned a lot and got some great pics. Though part of the site was closed for renovation, we experienced the rest of Alhambra in great detail. It ended up we were the only participants so it ended up as a private tour. A bit pricey but was worth it in our opinion!
事業者からの返答
Thank you for your thoughtful review. We’re very sorry for the confusion regarding the start time and the lack of notification—this was indeed an administrative error on our side, and we truly appreciate your understanding.
We’re delighted to hear that, despite the initial inconvenience, you enjoyed the experience and found the tour thorough and engaging. It’s especially rewarding to know that your guide made a positive impression and helped bring Alhambra to life for you.
We’re also glad that the smaller group turned into a more personal experience, even with some areas under renovation. Your feedback means a lot to us, and we will use it to improve our communication moving forward.
Thank you again for choosing us—we hope to welcome you again in the future!
