Beautiful city. Liked the driver guide. He needs better car and audio system and instructions from your office.
The driver was very knowledgeable and accommodating. The problem was was in the back seat couldn’t hear him. Need a better system. Also the car never cooled down. Communication between the driver and the office was poor. We advised that our hotel reservation had to be changed. So two days in advance we notified the office. The driver went to the cancelled hotel.
事業者からの返答
Hello Angela Becker We would like to express our disagreements to your negative comments step by step, but first we will start from your complains between our office and our driver for miscommunication.
1) Communication between the driver and the office was poor. We advised that our hotel reservation had to be changed. So two days in advance we notified the office. The driver went to the cancelled hotel.
Booking status: Amended
Travel date: Sat, Jun 29, 2024 at 09:30 am / 4 adults - ladies
You Booked on: Fri, Apr 12, 2024
Your driver and vehicle were reserved a long time ago. You informed us on 26th for changing hotels. We made the change in our tour list, which is not small. We notify the driver personal, only if Viator guests cancel the tour 24 hours before.
Your driver did not realize the change, but he called you 10 min before the meeting time for instructions and came to to your new hotel exactly at the time you requested 09:30 am
2) The driver was very knowledgeable and accommodating. The problem was was in the back seat couldn’t hear him. Need a better system.
The vehicle has a microphone system and you never complaint to the driver or you never requested it.
3) Also the car never cooled down.
The vehicle Minivan / 8 seats is a model 2022. On your tour date the temperature in Athens was 38 C. 100 F and obviously will take 2 to 3 min to cool down. As this 5 hours tour included many stops in different places in Athens we understand that you would like the driver to keep the engine on, but this is illegal. When the car is parked the engine should be off
We are happy to hear that you have no complaints from driver, as we are sure he satisfied all your demands
Finally we understand that you were willing to write this negative report because you were disappointed that you could not visit the Acropolis hill during your private tour with us
You never follow our instructions and you did not reserve in prior time the tickets for Acropolis hill as we suggested to you from April 25
On Apr 25, 2024, 11:45 AM we sent you a message
Please purchase your tickets for Acropolis hill online. > Choose Acropolis & Slopes
click link here🔗
Recommended time is at 10:00am
We are grateful for all of you, who read our objections and thank you in advance for your understanding
D
Diane_L
June 23, 2024 · via Viator
Athens in comfort
Our driver was wonderful!. Great signage made it easy to find him. He drove with intention to show us things and places with good picture opportunities, made sure if we had museum or entrance tickets he could time his route properly to get us there in time and always had plenty of ice cold water to offer us.
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Carly_E
July 10, 2023 · via Viator
Great City Tour
Our driver Christos was right on time to pick us up from the port. We had previously messaged the vendor with things we wanted to see and Christie got the message because the tour took us to all the highlights of the city including the Acropolis and Olympic Stadium as well as some of the best hilltop viewing points. The driver cannot come to the sites with you but he will give you easy directions and wait in convenient spots.
事業者からの返答
Hello Carly, thank you for taking your time to write us this informative and kindness review
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Willana_S
July 8, 2023 · via Viator
Great time!
Enjoyed seeing all of the famous sites. Athens is a remarkable place and we wouldn't hesitant to come again!
事業者からの返答
Hello Willana, thank you for taking your time to write us this kindness review
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lizardif
June 7, 2023 · via Tripadvisor
Half day tour of Athens
Our driver was the best! His name was Stephano (spelling?). He took complete consideration that we did not have too much time so he made sure we saw the highlights. His lunch recommendation was wonderful and Stephano translated perfectly for us. This was a last minute booking and our driver was right on time at the port where our ship came in.
Highly recommend!
事業者からの返答
Our greenings. Thank you for taking your time to write this kindness review.
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Carla_C
December 14, 2022 · via Viator
Very accommodating
Our guide was terrific. He arrived on time and was very pleasant and enjoyable. I requested a different pick up and drop off time and location drop off which he gladded did. I also requested that he speak in a loud voice because I was traveling with my dad that was hard of hearing and he wonderful at making sure my dad heard everything he said. He brought us to great sites. Well worth the cost.
