We travelled with 3 families (11 people) Tung our guide was amazing. We had a great time. Swimming, cycle to village and kayaking. The scenery was so beautiful. The food was also great and lots of it. All the staff were very nice too. Rooms were very clean
事業者からの返答
Dear Sir/Madam,
Thank you so much for your review, it is so lovely to know that we have left a special impression on you that drives you to spend time writing a detailed review about Venezia cruises. Your praise will be the best encouragement for us to work even harder to meet high expectation of valued customers and to provide an excellent service.
Thank you for mentioning our tour guide Tung and other staff. I do believe that it would be a great motivation for all of them us to work harder to improve our service better.
We wish you all the best in life and hope to welcome you back soon!
Best Regards,
Jan Dang
B
BrendaHung
January 19, 2020 · via Tripadvisor
Nice trip
Trung is a nice and thoughtful tour guide. He speaks English fluently, and knows the history of Ha Long Bay well.
1人が参考になったと回答
J
Jimmeykean
July 30, 2019 · via Tripadvisor
Goodservice
Lapaci is good cruise compare to 3stars cruises, i’ve been on many cruises and explore lanha bay and lapaci gave me all the things i need for relaxing.
Recommended
1人が参考になったと回答
M
Minhvtrc
July 1, 2019 · via Tripadvisor
The best your ever
The tour is very nice, anthony is our tour guide, he very informative and helpful, highly recommend to evryone
1人が参考になったと回答
S
Surferchic3
April 21, 2019 · via Tripadvisor
Pay the extra and go on a better boat!
I read the 5 star reviews prior to booking.... I'm really not sure if I was on the same boat as the other people. It was not all bad, the transfers were good, Huan was awesome and made the trip fun for the kids and the kayaking and jumping from the boat was lots of fun.... but unfortunately that's where it ends. The food looked amazing but tasteless. My husband's and my room had unbelievable boat fumes and even with the Windows open it didn't go away. Upon telling the staff about this, they said to leave it with them... to which they did nothing about and my husband and I had to move into our children's room and share 3 single beds amongst 5 people. Whilst eating dinner, I noticed that the staff actually had 2 rooms on the second floor with a balcony and no fumes.... but they did not offer these to us... needless to say we didn't get any sleep. My children and I then decided to get up at 530am for the Tai Chi session and headed up onto the deck at 6am... only to have no one turn up and a staff member tell us that the teacher was sick... (We saw the staff running through the boat during the night drinking alcohol so I should have known!). This was followed by a simple breakfast and then back to the dock. I have done many reviews on trip advisor and feel it is necessary to tell people the truth so they don't have to go through what we did when you are paying a decent amount of money. Once we had docked we were approached by our guide who offered us 500,000VND.... AUD$30 for our troubles. This can't be classed as a 4 star cruise... for almost $1000 AUD for less than 24 hours of cruising... not sure where the money is going. Pay the extra!
