Trip Date: 25th May 2024 Overall Rating: 3/5 Ship: 4/5 The ship felt older and more worn than in photos. Tour Experience: 5/5 A great tour around Ha Long Bay. Staff: General Staff: 5/5 Attentive and excellent service. Tour Manager (Lucky): 5/5 Resolved billing issue promptly. Bar Manager (Tea Tuanto): 0/5 (should be infinitely negative) Unprofessional and difficult regarding billing. Incident: I was charged twice for the same transaction. Lucky, the tour manager, resolved it the next day, but Tuanto, the bar manager, handled the situation unsatisfactory and was harassing me in WhatsApp. Conclusion: Despite an older ship, it was an enjoyable cruise with excellent staff, marred by a negative billing experience coupled with the unprofessionalism of the bar manager, Tea Tuanto. Hesitant to book again due to this issue. Recommendation: If you choose to book this: 1. stay close woth Lucky the tour manager 2. be cautious with transactions that will be paid via credit card 3. accept that the ship is in an older condition/state 4. and most importantly, avoid dealing with the bar manager, Tea Tuanto at all costs.
Thank you for your detailed feedback We are sorry about your experience. We have checked, you did book the Sumphony cruise but not with us so we did not know about your problem on boat. During the boat trip our cruise manager will support you directly and quickly, however you can contact your agent directly to be supported more and leave the right place for your feedback. You should be in touch wiht your agent before, during and after the trip to be supported the whole trip and be able to show all your experience correctly to your agent, they may not know to check and improve. Thanks again for joining us. Have a nice time in Vietnam! Best regards, Luong
