ケアンズ発グレートバリアリーフ40分観光フライト-リーフホッパー

What a fantastic experience. The booking process was straightforward and we felt well looked after on the day. Our pilot, Hanner, was friendly and knowledgeable and made sure everyone had a good view of the beautiful reef and islands. Having visited Green Island the day before, it was amazing to see it all from above. Highly recommend!

Unfortunately, we were unable to take the flight due to adverse weather conditions. They offered to change it to another day, but it was not possible because our vacation days in Cairns were ending. They refunded the full amount of the reservation.

Must see if you are in Carins. Eric was our pilot he was very skilled, knowledgeable and friendly. He also made sure we got some great pictures. Highly recommend.

Unique experience. Great impressions of the reef. Everything very professional. Transfer worked without any problems.

Our GSL flight was very disappointing experience due to discrimination and feeling racism towards a specific group of passengers. We flew with a pilot named Jesse. My wife specifically requested to sit beside him before the flight. We came 1.5 hours early and saved the company money and time by driving ourselves to GSL not using their shuttle service. We were hoping that might help with our request. For the record if Jesse chose someone else that would be 100% okay, as there are 7 passengers and not all 7 can sit in the front, but the way things unfolded, the lies, the contracting excuses were not okay at all. Jesse was initially concerned that my wife had a wedge boot for her Achilles injury and was said he was concerned about her safety, which is 100% fair and considerate. However, we both assured him that she could make it up the stairs into the seat no problem. He said “we could try”. And for the record she did climb into the back effortlessly and zero help from anyone. Interestingly, the plane that landed just before us had a very elderly Caucasian lady that sat in the front seat, and they used ladders to help basically drag her down the plane. That sounds horrible, but she was struggling so much that she had to sit on the steps and lower herself down one step at a time with two others helping her down each step. But of course safety is important according to Jesse but not in that case. As we approached the plane Jesse said he needed one of the single passengers to take the front seat. There were 7 passengers. A family of 3 Asians, an Asian couple (us), a single Asian guy, and 1 Caucasian girl. So 6 Asian people and 1 non-Asian. When he asked a single passenger to jump up front, I objected and asked why, since my wife requested the front seat and he said we “could try”. This is where we felt lied to 1) he didn’t let us try although he said we could 2) he says safety is important but the previous plane elderly Caucasian lady they pulled out every red carpet for her and my wife proved getting up herself was 100% not an issue. Later Jesse changed his tune and said that he needed plane balance, ok fair enough why didn’t you say that to begin with and why are you changing your story now? But if it’s safety related we’re 100% with you, no hard feelings, let’s move on, but you should have said that at the beginning. Of the two single passengers the single Asian guy spoke up and said he would take it. That makes sense similar build, height, and mass as pilot. That would be a responsible choice. Although to be fair my husband or the dad of the family could have taken that seat two if Jesse needed balance the weight of the plane as these 3 passengers were similar size, height, and weight to the pilot. But even though the single Asian-passenger volunteered, Jesse (pilot) 100% heard the single guy. Jesse asks “ANYONE else?” Common! There were only two single passengers, why not ask any non-Asian passengers want to sit in the front. Seriously? “anyone else?” Ridiculous! Finally the Caucasian girl spoke up and there was some humming-hawing and he gave it to the single Caucasian girl. That sealed it, racism! Just to sum things up. Jesse rejected the single Asian guy volunteering and basically nudged the white girl into taking his spot. You reject led my request as an Asian lady and claim safety but the other plane allowed an elderly white lady to slide down stairs with helpers, which must be safe. You claimed you needed balance so you ignore the 3 adult Asian men similar size to you (Jesse) and suggest I (Asian female) am too small so you give to the white girl that’s similar size to me. Huh! To the GSL business owner, wouldn’t you care about your customers satisfaction. The whole seat thing could be a non-issue as we showed up 1.5 hours before and I directly requested the front. We dropped $700 for 2 people flight versus a single customer that was nudged into taking the spot. If you really care about your customers including the Asian ones, it could have made sense to offer it to the party of 3 people as they spent over $1000. They gave you the most money for your business!! But weren’t treated well either. For example Jesse was getting impatient that the family was taking longer to than the other 4 passengers to get their life jackets on and he/Jesse even rolled his eyes in discuss and didn’t bother to help. No offence, but one size does NOT fit all. My husband is about 85kg or 190lbs, but that life jacket that belts around the waist is suppose to fit a 5 year old girl, how exactly does that work? The dad was frantically trying to wrap the extra belt around his daughter, as she kept complaining that it’s falling down to her knees. Here’s a suggestion buy 7 more lifejackets and distribute them during the safety video so they are already on if time is so tight. Or if you want passengers paying 100% attention to the video then we could have put the lifejackets on while we killed 10minutes waiting for the plane to be refuelled rather than being rushed on the tarmac. We have been travelled more than 62 countries and never ever we see anything as obvious as this kind discrimination It was absolutely not worth the money to fly with this company. The whole thing soured the experience and I couldn’t enjoy the flight. Save your money and choose another company. Especially if you are Asian, you won’t be treated as “an equal” just a pay cheque. Especially if it’s “Jesse pilot” run. Horrible experience and never again.

+3

Absolutely fantastic Great pilot Lots of interesting commentary I highly recommend this trip I would do this again Amazing experience and got some spectacular photos

+1

Magnificent experience that was worth the cost! Very competent and reassuring staff Everyone loved it

Spectacular!! Really definitely worth it! We were lucky enough to only be two with the pilot Ben. Ben was great, professional and very friendly!

+6

Great your a must have while In Cairns, our Pilot was great orator ! Enjoyed throughly highly recommended !

A truly spectacular experience to discover the Great Barrier Reef seen from above. The colors are impressive. The experience is very personalized because the plane has 8 seats. The pilots' explanations are well adapted. In short, an experience to absolutely live!