I have been asked to write a review for the Luxor portion of our ongoing 14-day tour, though I would prefer to provide comprehensive feedback once the entire tour is complete. This review therefore focuses specifically on our Luxor experience. Guide Performance - Excellent Our Egyptologist guide Rady demonstrated exceptional knowledge and genuine passion for Egyptian history and culture. He was particularly accommodating to our group’s interests, spending additional time at sites where we showed enthusiasm and providing detailed explanations that went well beyond the standard tour content. Rady’s energy and expertise significantly enhanced our understanding and appreciation of the historical sites, particularly at Medinet Habu where his detailed commentary on the temple’s battle reliefs covering chopping peoples heads, hands and penises off was fascinating and engaging. Shopping Experience and Resolution The tour included visits to local craft shops, which initially resulted in a concerning pricing discrepancy. Items purchased at one location were later found at significantly lower prices elsewhere - identical pieces with the same authentication markings were available for approximately 95% less than what we paid. However, Rady and Mohammed (company owner) learned of this situation, they took immediate action to ensure we received a full refund. Additionally, Mohammed arranged a complimentary bird watching tour with Osama to make up for the inconvenience, demonstrating excellent customer service and commitment to guest satisfaction. They were very keen to ensure a 5 star review. Overall Assessment The cultural and historical aspects of the Luxor portion were outstanding, thanks largely to Rady’s expertise and enthusiasm. While the initial shopping experience was disappointing and soured our experience, Mohammed’s swift and professional response to resolve the issue transformed what could have been a lasting negative experience into a demonstration of the company’s integrity and dedication to customer care.
Dear Karen, Thank you sincerely for taking the time to share such a detailed review of your Luxor experience with Odysseys Voyage. We truly appreciate your kind words about Rady’s knowledge, passion, and dedication—he takes great pride in bringing Egypt’s history to life for our guests, and your feedback means a lot to him and to our entire team. We are also grateful for your understanding regarding the shopping incident. Guest trust and satisfaction are our highest priorities, and we are glad that our swift action, including the refund and the complimentary birdwatching experience, helped turn the situation into a positive outcome. Your comments reinforce our commitment to transparency and exceptional service. It was our absolute pleasure hosting you, and we look forward to welcoming you back for more discoveries as your tour continues. Thank you again for your trust in Odysseys Voyage. Warm regards, The Odysseys Voyage Team
