Was absolutely terrible. Was overcharged. Got on ship no one spoke English. They said it was an English cruise and it was 100% Chinese. They charged me for 2 rooms instead of one and refused to refund me. The cruise ship was Yangtze Impressions. It was a complete switch and bait. Viator completely sucked and refused to intervene despite the fact it was booked through them!!! Never use this tour company!
1人が参考になったと回答
事業者からの返答
Dear traveler,
We feel sorry to get your feedback. Just to clarify the facts:
Two cabins – Our Viator listing has two clear options: half a cabin (shared) or full cabin (private). You were two people and chose full cabin for each person = 2 cabins.
English service – The cruise does have an English-speaking guide.
You upgraded on board – You paid extra to upgrade to a suite cabin.
Refund – Your booking was non-refundable. The cruise sailed and both cabins were available for you. We sent you a cruise voucher stating again that you booked two cabins 22 days before the sailing date. You did not say anything about it.
What you didn’t mention – We personally helped you with your more than 10 pieces of luggage throughout the trip, including arranging two private vehicles to Yichang airport. You paid for the transfer, but we provided extra help.
We acted correctly based on your booking choices and our policy. Your review describes your own booking mistake.
Hopefully you can learn from this, and we also learn from your booking.
S
susanL912
June 28, 2025 · via Tripadvisor
Yangtze river cruise
Sailed on the Victoria Anna. Standard cabin booked but on arrival was too small so upgraded to junior suite definitely worth doing.
Lovely ship very clean great food and lovely staff.
We really enjoyed this part of our Wendy wu tour
事業者からの返答
Thank you for sharing your wonderful feedback about your experience aboard the crusie. We’re delighted to hear that upgrading to the Junior Suite enhanced your comfort and enjoyment—it’s always great to know our guests feel the extra space is worthwhile.
We take great pride in maintaining the ship’s cleanliness, delivering delicious food, and providing exceptional service, so your compliments about our lovely staff and the overall experience mean a lot to us.
J
Jean-Pierre Y A
May 28, 2025 · via Tripadvisor
Shore excursions painfully noisy!
The Victoria Sabrina could be an excellent choice for the Yangtze River cruise. The staff is very responsive and attentive to customer needs. Meals are delicious. The rooms are very nice and quiet. Unfortunately the movies shown in the “theatre” were mostly about bloody wars epics; nothing about the area we were sailing through.
Most disappointing were the shore excursions which while interesting lost their appeal because of the incredible cacophony brought by the constant “yelling” of guides attempting to be heard. Many were using portable speakers that made matters worse.
The vistas along the way are memorable and worth the trip.
事業者からの返答
Thank you for sharing your detailed feedback about your recent cruise aboard the Victoria Sabrina. We truly appreciate your kind words about our attentive staff, delicious meals, and the comfort of your accommodations. It’s wonderful to hear that you found the ship itself to be a pleasant and relaxing environment.
We also appreciate your constructive comments regarding the onboard entertainment and shore excursions. We regret that the movie selections did not align with your expectations or enhance your experience of the Yangtze River’s beautiful scenery. Your suggestion to include more regionally relevant content is well noted, and we will certainly review our programming to better reflect the journey’s cultural and natural highlights.
Regarding the shore excursions, we sincerely apologize for the disruptions caused by the noise levels. We understand how this could detract from the enjoyment of the fascinating sites visited. We will share your feedback with our excursion partners to explore solutions, such as quieter guiding methods or improved audio equipment, to ensure a more serene and immersive experience for our guests.
Despite these challenges, we’re delighted that the breathtaking vistas along the Yangtze left a lasting positive impression. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even more enjoyable cruise in the future.
S
Safari183455
December 25, 2024 · via Tripadvisor
Amazing cruise in a breathtaking scenery
Thanks to Alina Dan from Asia Odyssey Travel ,we had a wonderful 4days Yangtze Cruise from Chongqing to Yichang. Alina was very helpful and answered all my questions very quickly and helped us to decide for the 5star cruise-ship Century Glory.Best decision ever! Very nice cabin with large,comfy beds,modern bathroom,glass-balcony with 2 chairs.Catering was extraordinary,international cuisine as well chinese dishes. Shore excursion well organized with local English speaking guides.Just unforgettable sailing out of stunning Chongqing at night ,and passing by amazing landscapes,like the 3 gorges...Best cruise of my life! Thanks Alina once again!
事業者からの返答
It is our pleasure to know you had a wonderful tour along the amazing Yangtze River in China. Thank you again.
2
267vinceh
July 3, 2024 · via Tripadvisor
Excellent 5 star service !
A five star service 👍. Very responsive, attentive, and profressional. The ship and the crews are very profressional. Very clean and excellent facilities. The foods and drinks (including alcohols) are great. Thank you Mr. Wander Wong for all the assistance. Very recommended especially for overseas tourists like us.
事業者からの返答
Thank you for your review. We always do our best to let people get wonderful experience.
P
Pioneer545726
May 22, 2024 · via Tripadvisor
A great way to relax and slow down!
This was one of the highlights of our trip to China - a perfect way to travel from Chongqing to Yichang! Ben was very helpful and efficient - he booked our trip and kept us up to date about our booking. The cruise was very relaxing and it was nice to have such a good choice of food at meal times. Breakfast, lunch and dinner were included. Our cabin was spacious, clean and comfortable - I loved just sitting on the balcony as the ship cruised along the banks of the Yangtze. The scenery was beautiful, especially once we had entered the Three Gorges.
The organised excursions were interesting - my favourite was The Mini Three Gorges tour which we paid extra for - it was definitely worth it to explore the smaller gorges - the scenery was stunning.
Overall, I would recommend the cruise for a relaxing few days travelling down the Yangtze - it is a great way to slow down and enjoy the scenery.
事業者からの返答
Thank you for traveling with us. We always do our best to arrange tour well. Yangtze River Cruise is a very comfortable boat tour, and it is great to know you have enjoyed it.
K
Krzysztof_K
October 15, 2019 · via Viator
Great experience
Excellent service, tours, food, program and good cabins with balcony.
Great experience, would highly recommend!
事業者からの返答
Thanks for your review, and we always choose the better cruise for wonderful travel experience.
B
Bolo8888
September 6, 2019 · via Tripadvisor
An outstanding experience
I went on this cruise tour at the beginning of August and want to express my great impression it made on me.
Being the only Westerner on board among several hundreds of locals was a real adventure in itself:-)
As for the boat and its staff, they were high-class, not to mention the experiences I lived along the route down the Yangtze river.
Very appreciated the visit to the Fengdu ghost city as well as the excursion to one of the Yangtze's tributary on smaller vessels.
While the final visit to the spectacular and breath-taking Three Gorges Dam was the worthy crowning of the entire cruise.
事業者からの返答
Thanks for your good review, and welcome to China again.
