4島＆2礁 ディスカバリーシュノーケリング＆リラックス（MAX12）

Dear Sarhatyan Astghik , Thank you so much for your wonderful review! 🌊🤿❤️ We’re delighted to hear that you and your family had such a great time with us. It means a lot to know that you felt safe, comfortable, and well taken care of throughout the experience. We’ll definitely share your kind words with Tommy. We’re sure he’ll be very happy to know that his patience, attentiveness, and support helped you feel more confident in the water. Taking care of our guests, especially those who may feel nervous about snorkeling, is something our team truly values. Thank you again for trusting us and for recommending our snorkeling experience. We hope to welcome you and your family back to Phu Quoc for another unforgettable adventure! 🐠💙 Best regards, OnBird Phu Quoc

Dear Bas Zoon, Thank you so much for your wonderful and detailed review! 🌊🤿 We are absolutely delighted to hear that your first coral reef snorkeling experience was such a fantastic one. It is wonderful to know that you enjoyed discovering the underwater world, from the beautiful corals and “Nemo fish” to the many colorful marine species. Your kind words about our guides mean a lot to the whole team. We always place safety at the heart of the experience, from checking and familiarizing guests with the equipment before snorkeling to providing clear instructions and ensuring everyone is properly equipped with life jackets while on the speedboat. We are also very happy that you enjoyed the speedboat adventure and the relaxing refreshments at Hon Dam Trong to finish the day. Thank you again for choosing us and for sharing your experience. We hope to welcome you back to Phu Quoc for another unforgettable ocean adventure! 💙🐠🌴 Best regards, OnBird Phu Quoc

Dear Eric, Thank you very much for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. However, we would first like to clarify one important point regarding your review. The product shown on this booking channel is **not the program you participated in on August 8th**. The experience you joined was a different program, which has not yet been officially listed on this channel. Regarding your actual experience on August 8th, we sincerely apologize if the alternative itinerary did not meet your expectations. We fully understand that the changes made to the original program may have resulted in a very different experience from what you initially expected. We appreciate your honest feedback, and we are taking your comments seriously as part of our ongoing effort to improve and refine the program in the coming period. At the same time, as an experienced local tour operator who has been operating and observing the natural environment of Phu Quoc for many years, we would also like to provide some additional context regarding the seagrass and Rach Vem area, particularly the dark-colored water you observed. ### Regarding the dark water in the Rach Vem seagrass area The Rach Vem area is a **natural estuarine environment**, where freshwater from streams and rainfall meets the sea. The darker appearance of the water can occur naturally, particularly during the rainy season, and there are several contributing factors: 1. **An estuarine environment** Rach Vem is located near the outlet of streams and waterways. Freshwater, sediment and organic matter are naturally transported from inland areas toward the sea. 2. **Heavy rainfall during the rainy season** During periods of increased rainfall, rainwater carries naturally occurring soil, sediment and organic material from the surrounding land into the coastal area. This can temporarily make the water appear darker or more turbid. 3. **The natural characteristics of seagrass meadows** Seagrass meadows are highly productive ecosystems that naturally accumulate organic matter and sediment. When older seagrass leaves or roots die and decompose, organic material can accumulate in shallow areas. Waves, tides and currents can then disturb this sediment and carry darker organic-rich particles toward the shoreline. This is one reason why the water in this area can occasionally appear brown or almost black, especially after rain, during certain tidal conditions, or when the wind and waves stir up the seabed. 4. **Historical human settlement and accumulated sediment** Rach Vem was historically a residential and fishing area. Although much of the former settlement has been relocated and only floating structures remain in some areas, some naturally accumulated sediment remains in the surrounding coastal environment. The important point is that **dark-colored water does not necessarily mean polluted or contaminated water**. In this particular area, the phenomenon has been observed repeatedly over many years as part of the natural seasonal and tidal dynamics. One simple way to observe the difference is to look at the white sandy beach. If the dark material were simply dirty wastewater or an oily substance, waves would generally leave persistent dark stains or an oil-like film on the sand. In this case, when the dark water reaches the shore and then recedes with the tide, the underlying sand can remain naturally white. More generally, seagrass areas can experience temporary dark or brown water due to the natural decomposition of plant material, the accumulation and disturbance of organic-rich sediment, and seasonal changes in water movement and rainfall. These processes are part of the natural dynamics of coastal ecosystems. Of course, natural conditions can vary from day to day, and we fully understand that the appearance of dark water may not be visually appealing or what a guest expects from a snorkeling experience. This is precisely why we continuously monitor local water conditions and are working to improve how we select and communicate alternative itineraries when environmental conditions require changes. We genuinely appreciate your feedback. Although we may have a different perspective regarding some of the natural phenomena you observed, we respect your personal experience and are taking your comments regarding the food, comfort, island stop and overall organization into consideration as we continue improving our services. Thank you again for sharing your experience with us. Best regards, OnBird Phu Quoc

Dear Jace Lin, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with us. We are delighted to hear that everything, from the booking process to the end of your trip, felt well organized, clearly communicated, and smoothly coordinated. It is especially rewarding to know that our crew made you feel well cared for through their attentiveness, friendliness, and willingness to assist. Your kind words mean a lot to our entire team and motivate us to continue providing thoughtful and seamless experiences for our guests. Thank you again for choosing us, and we hope to welcome you back to Phu Quoc for another memorable adventure! 🌊💙 Best regards, OnBird Phu Quoc

Dear Siyun, Thank you so much for your lovely review! We’re delighted to hear that you had a great snorkeling experience and appreciated the clear guidance from our instructors as well as the quality of the equipment. Your recommendation truly means a lot to us. Thank you again, and we hope to welcome you back soon! 🌊 Best regards, OnBird Phu Quoc Team

Dear our valued guest, Thank you so much for your wonderful and detailed review! We’re truly delighted to hear that you had such a fantastic experience and appreciated our professional approach, attentive care, and in-water guidance. It means a lot to know you felt both safe and well taken care of throughout the trip. We’re also glad you enjoyed learning about the marine life—it’s something our team is very passionate about. Your recommendation truly means a lot to us, and we hope to welcome you again for another unforgettable experience! 🌊 Best regards, OnBird Phu Quoc Team

Cher/Chère, Merci beaucoup pour votre excellent retour ! Nous sommes ravis que vous ayez vécu une expérience formidable avec nous. Votre recommandation compte énormément pour nous ! Au plaisir de vous accueillir à nouveau ! 🌊 Cordialement, OnBird Phu Quoc Team

Dear our valued guest, Thank you so much for your wonderful and detailed review. We’re truly delighted to hear that you had an amazing snorkeling experience with us in Phu Quoc. It’s also great to know that the longer snorkeling time and clear guidance helped you feel safe and confident in the water, particularly for beginners. Your kind words for Tanny, Patrick, and Kevin mean a lot to the whole team — we’ll be sure to pass on your appreciation to them. They will be thrilled to know they helped make your trip memorable. Thank you again for the strong recommendation. We truly hope to welcome you back for another adventure in the future 🌊🐠 Best regards, OnBird Phu Quoc Team

Dear Adam, Thank you very much for your kind feedback. We’re delighted to hear that Duc and the team made your trip enjoyable and that you felt safe and well informed throughout the experience. Thank you once again for choosing OnBird. We hope to have the pleasure of welcoming you back on another adventure in Phu Quoc! Warm regards, OnBird Phu Quoc Team

Dear our valued guest, Thank you so much for taking the time to share such a wonderful review. We’re truly grateful for your kind words and thrilled to hear that your experience with OnBird was exceptional from start to finish. Thank you again for your trust, support, and strong recommendation. It was an absolute pleasure having you with us, and we hope to welcome you back for another adventure in the future. Warm regards, OnBird Phu Quoc Team