Mr MOHAMED ALI Amr,
My husband and I booked a trip with your agency Egypt Nile Cruises, which took place from 07 to 18 February 2026.
During this stay, we noticed various problems and inconveniences regarding the services provided.
Upon our return, we immediately reported these problems to the travel agency. You have subsequently agreed in writing to refund us the full amount paid (in the form of an invitation). Unfortunately for you, the very next day, you retracted. Your formal notice to proceed with the repayment of €4,501 with interest of €1,000 ends on March 15, 2026.
Failure to do so within this time limit will result in our being obliged to initiate all necessary legal proceedings, including an order for payment before the competent court, with a request for legal fees and interest.
Please consider this letter as a formal and urgent step.
Please accept, Mr. MOHAMED ALI Amr, the expression of our distinguished greetings.
事業者からの返答
good day
we think you wrote areview in awrong page .we are Sueno travel egypt
please check the correct page and write the review there
thanks
R
RenatoM2450
December 2, 2024 · via Tripadvisor
Cruzeiro Nilo - Concerto Plus
We made the Nile cruise from Luxor to Aswan with Sueno Travel and it was excellent. We stayed at Concerto Plus which is a recently renovated ship with great service and food.
The tour exceeded our expectations, beautiful places and full of culture and knowledge.
We got a local guide who spoke fluent Portuguese (Shady), who lives in Aswan, and he was great (very kind and attentive).
All the tours were excellent beyond the optional (Vila Núbia and charter ride in Luxor).
Congratulations on the excellent company and service.
C
Charlotte_M
March 1, 2024 · via Viator
Great experience.
We had a really good experience on the tour. The cruise was great. The room was good, food was varied and good (with decent vegetarian options) and the show we were able to see was great. We appreciated the exercise machines on the deck and the towel statues. 😄 The tour in itself was also great. Our tour guide Ramzi was very friendly and also flexible (travelling with a fourth month old meant we needed the flexibility and it was much appreciated). While Ramzi's English was not bad, we often struggled with the information he shared and sometimes had to look things up ourselves to get a more complete understanding. In Luxor the boat is moored quite far outside of Luxor, which means you're not able to easily go out and see things in the full afternoon you have off on the first day (the visits are in the morning).
Overall a great experience, highly recommended.
1人が参考になったと回答
事業者からの返答
thaks alot ,hope see you again
saludos ala familia
mucha suerte
N
Nasar_G
December 9, 2023 · via Viator
Great price and a great company
We had a Very good experience. This was the cheapest we found but they did not cut any corners in value for money.Our 4 kids loved the 4 nights especially the swimming pool on the top Deck. Rooms where clean and tidy. Buffet food with great choices. Our tour guide Mohammed who met us each day was very knowledgeable and friendly. Overall a great experience.
事業者からの返答
thank s for travelling with us
greetin
sueño Travel
C
carolinabR5306IH
October 12, 2023 · via Tripadvisor
Beautiful travel
Very well received and everything was perfect, the guides were excellent and the hotels too. Our guide's knowledge of all the wonders we saw was excellent. Super recommended
事業者からの返答
viva mi nefertiti
ala proxima vamos
R
R1580OUalep
May 24, 2023 · via Tripadvisor
Excellent organization
All very well organized, Abul fantastic driving, very nice motorship, clean, with great food on board and courteous staff. Thank you!
事業者からの返答
obrigado amico ata la proxima
A
Andrea S
February 26, 2023 · via Tripadvisor
I WOULD TRAVEL WITH THEM AGAIN. Honest and complimentary! Super recommended!! Expert and professional guides. Thank you, thank you.
Excellent! They trusted our verbal reservation and everything went as promised. Guide travelled with us on the boat and was for everything we needed and had an excellent mood
T
T4180AUnatalial
September 21, 2022 · via Tripadvisor
Abu Simbel + Nile: Magic experience
We were 6 girls and in this activity we spent 5 days full of magic, living wonderful and unique experiences, authentic from Egypt and not only the typical ones that are hired in agencies.
The night in Abu Simbel was our favorite, all homemade and delicious food.
The days on the Nile were full of experiences. We visited several temples and the Nubian village, where we went to Faluca and also took the opportunity to bathe in the Nile.
1人が参考になったと回答
J
JAZ197890444
August 28, 2022 · via Tripadvisor
It was wonderful, we will approve this adventure again with the magnificent agency (Seño Tours)
It was a wonderful visit with my friends, Dream Tours made us happy and satisfied all the time, so, we'll come back again with this magnificent agency to approve another adventure, we thank Ahmed very much.
A
ariadnab547
August 27, 2022 · via Tripadvisor
Very good experience
Very good experience accompanied by Ahmed, a very attentive guide, friendly and who gave us a great time!