Da our guide was terrific, kind friendly and knowledgeable. The trek was amazing we saw villages and the country side. Our day at Fansipan was raining and windy which clouded our views but it was still an amazing experience. The views from the cable cars were magnificent. Highly recommend doing this
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Annabel C
March 3, 2024 · via Tripadvisor
Terrible Service
No one picked me up at my hotel at the scheduled time. They screwed up. Then they put me on a bus and told me I would have to find a way to my hotel. Unacceptable since I wouldn’t arrive until midnight. Then they said they would put me in another hotel. I went to that hotel at midnight. And there was no registration for me. Totally incompetent and unacceptable service. No response from the agency. Don’t use them.
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Nicola_B
July 13, 2022 · via Viator
Excellent guide
Tour guide was excellent he had super English and we really enjoyed our trek with him! He gladly tailored the trek to our wants and needs and we felt we really got to experience what life is like in Sapa! Pick up and transfer was very comfortable and timely! But accommodation was not as advertised! Our hotel was changed due to renovations in the other location and did not meet our expectations based on photos of accommodation shown when purchasing tour!
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Jeffrey_V
April 20, 2022 · via Viator
Worth a visit but maybe 2 days is enough
Hotel nice and simple
Included food really good
Tour guide was great
Day 2 was more like a half day. Either condense the trip or add something or appreciate the half day itinerary
Shuttle a bit of a joke. 30 late on day 1. An hour late on day 3. This could be better.
I would personally skip cat cat and do more of a rural trek instead
事業者からの返答
Dear Jeffrey,
Thank you for your review about the quality of the tour program. We would condense the trip for 2 day only then a free and easy on the last day for self-discovery Sapa.
But sometimes, it also depends on the nationality of customers we would see how is the best for them.
For the late pick up as the traffic in Hanoi is unpredictable. Or from the customers who we pick up before of you, they are often late get up then the next pick up would be late for this reason. The last day late pick up is the same with many travelers go somewhere else or not ready after the trip then when our Limousine come for pick up, most of them late for the pick up then the others would be late as well.
For these reasons, we think that we would call them tobe ready first or sms them ready for the pick up time. So that, the others would not be late.
And highly appreciated your opinions about the trip quality. We would retrain our staffs from now.
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banchao2018
January 7, 2020 · via Tripadvisor
Sapa treking
Overall the program is satisfactory. We enjoyed the visit to Cat Cat Village and Fansipan Peak. The meals provided are good and the accommodation is satisfactory.
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事業者からの返答
Dear Mr/ Mr banchao2018,
Thank you for nice review about 3-Day Sapa Trekking and Bus Tour with CharmingVietnamTravel include Fansipan.
My team are very happy to see that you enjoyed all the parts in Sapa: trekking to villages, explore the local culture and enjoy the local meals, especially Fansipan mountain - “the roof of Indochina”. Fansipan is the highest mountain in the Indochinese Peninsula at 3,143 metres located 9 km southwest of Sa Pa Township.
We appreciate your positive feedback but still feel very sad as we failed to provide you the five star service. I will forward your feedback to our team in order to have further improvement.
If you have any questions, please do not hesitate to contact us. We look forward to serving you again in Hanoi.
All the best for your from Hanoi, Vietnam!
Selena
A member of Charming Vietnam Travel
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Karl_E
December 27, 2019 · via Viator
Amazing Stay and Guide
My trip was excellent with an amazing driver and van. Very luxurious and the hotel was great too. the local guides were essentially people that lived in the villages that showed us around and were very knowledgeable. I loved the authenticity of the whole trip. The only sad part was during lunch when we were hoarded by the villages to buy things from them and the tour guides did nothing to stop them pestering us. Other than that it was a great trip overall.
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948sylviak
November 26, 2019 · via Tripadvisor
Worth a trip
Good organization. Trekking tour was very strenuous - not suitable for people with disabilities. Panorama compensated for many things. Hotel was good value for money. A must: Drink egg-coffee. Highlight was the cable car ride to the Fansipan (was extra to pay).
事業者からの返答
Dear Mr/ Mr 948sylviak,
Thank you for nice review about 2-Day Sapa Trekking and Bus Tour with CharmingVietnamTravel.
We appreciate your positive feedback but still feel very sad as we failed to provide you the five star service.
However, we know that you did enjoy our well-organized tour, suitable hotel and delicious local food.
I will forward your feedback to our team in order to have further improvement. We look forward to serving you again in Hanoi.
All the best for your from Hanoi, Vietnam!
Selena
A member of Charming Vietnam Travel
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Jellythecatiscute
November 24, 2019 · via Tripadvisor
Good walks, terrible hotel
Pros: The bus ride was comfortable there and back to Hanoi with plenty of rest stops.
The walks were very beautiful
The cable car was fun
Breakfast, lunch and dinner were included in the cost
Cons:
The 3* hotel (legend hotel) was more like a 2* with very uncomfortable bed and mould throughout the bathroom.
The same meal was given for dinner and lunch for 3 days (except 1 village lunch)
The village we had lunch at on the 2nd day had locals trying to sell bags, toys etc who were extremely persistent. They would not accept no for an answer and would not allow us to enjoy the meal even after buying things. I wanted to help, but did not want 10 bags.
The fog meant there was no view at all from Fansipan
There is little to do in Sapa in the evenings
My advice if you take this tour - don't go with the 3* option
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Eliza T
November 15, 2019 · via Tripadvisor
Visiting Sapa
Great option to visit Sapa from Hanoi. The bus picked me up at 7:00. It took 5 hours to arrive Sapa. We started a visit to Cat Cat Village at 14:00. Lovely village, but touristic. On the second day we trekked to Lao chai-Tá Van village. The path was muddy and difficult to walk because it rained during the night. Great photo opportunities with many rice fields. On the last day, I visited the Fansipan Mountain. First, took the funicular from Sapa city center. Then, after a little walk, took the cable car. What a view!! The Fansipan took more time than I expected because it was too crowded, but definitely worth a visit. I stayed at Charm Hotel in Sapa ((4 star). Spacious room, nice swimming pool, tasteful food.
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事業者からの返答
Dear Mr/Mrs Eliza T,
Your beautiful words made my day!
We would like to express our deepest appreciation to your compliment as well as making choice of our services.
We always try to provide best services to our valued guests and this review is the result of our good services.
Hope you know more about Vietnamese culture and ethnic's life through this tour.
Thanks for recommending us and we will do whatever we can to improve our services more and more to provide better facilities.
Kind regards,
Linda
Customer Care Team of DragonFly Cruise.
A member of Charming Vietnam Travel
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phat_pherret
August 27, 2019 · via Tripadvisor
Great time in Sapa
Firstly...big thank you to Mr Hieu who co ordinated our 3 day stay which included visiting local villages and surrounding country side as well as all food and overnight accommodation. His patience, friendliness and relaxed approach made the logistics of our short stay very easy. Sapa itself is bustling touristy place set in the mountains and caters for all abilities and needs. From the casual stroll around town to the more involved village walks to the hard core jungle trek are there to satisfy your exercise needs. The hmong villages offer insight to other cultural niches within vietnam, but be warned touting is always present and make sure you put on your haggling hat, these folks qualify as veterans with their tenacity. Food at all levels was excellent and hospitality from the local people first rate.
Ps. Pay attention to the footwear you bring and don't ignore the beep of the horns....there is always a reason
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事業者からの返答
Dear Phat_pherret.
Great to meet you,
Thanks a lot for your kind comment of the quality of te tour "3D2N Sapa Trekking, Fansipan Legend Cable Car Ride" - a product of CharmingVietnamTravel.com.
It is love of our valued guests that they review us and give 5 out of 5 for our services.
We are trying to improve our services on regular basis and in return we get a nice feedback from all if you.
Linda
Customer Care Team of Charming Vietnam Travel