ターミナル 3 のドバイ国際空港プラザ プレミアム ラウンジ

Dear Amanda A, Thank you for your wonderful review and for the kind words! We’re delighted to hear that you found the lounge to be the nicest place to relax between flights, with beautifully clean facilities, a lovely hot shower, and great food. It’s especially heartwarming to know that Ranjeet and Sajin went over and above with their helpful, attentive, and friendly service — we’ll be sure to share your appreciation with them. Thank you for choosing us and for your kind words — guests like you make our team’s efforts worthwhile. We truly appreciate you taking the time to share your experience and hope to welcome you back soon on your next visit to Plaza Premium lounge Dubai! Warm regards, Nelson .M

Dear Sir Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the variety of seating options, beverage selection, food offerings, and shower facilities available in our lounge. It is always our goal to provide a comfortable and enjoyable experience for our guests. We appreciate your support and look forward to welcoming you back to Plaza Premium Lounge again soon. Regards, Alok

Dear H1045TLmartinb, Thank you for your feedback. We are sorry to hear about the inconvenience caused by your missed connections during your journey. We understand how frustrating travel disruptions can be. We appreciate you choosing Plaza Premium Lounge Dubai and hope we were able to provide you with some comfort during your transit experience. We look forward to welcoming you again in the future Best regards, Alok

Dear Rahul Bishnoi, Thank you for taking the time to share your feedback. We are truly sorry to hear about your unpleasant experience with Mr. Ranjeet and that you felt disrespected and unwelcome. This is completely unacceptable and does not reflect the standards of service we strive to maintain at our lounge. We take such matters very seriously. Your complaint has been noted and will be immediately escalated to management for a thorough investigation and appropriate action. We sincerely apologize for the distress this caused you during your visit to Dubai. Should you choose to give us another opportunity in the future, we will ensure a much better experience. Warm regards, Nelson .M

Dear Mayoisgreat, Thank you for taking the time to share your feedback following your recent visit. We’re sorry to hear that your first lounge experience did not meet your expectations. Your comments regarding the food temperature, beverage quality, and overall ambience have been noted with care and shared with our team for review. While we strive to provide a comfortable and relaxing environment with a wide selection of fresh offerings, it’s clear that this was not reflected during your visit, and we regret the disappointment caused. We do, however, appreciate your kind remarks about our team, and we will ensure they are recognized for their helpfulness. Your feedback is valuable to us as it helps identify areas where we can improve. We hope you may consider giving us another opportunity in the future to provide you with a more enjoyable and seamless experience. Kind regards, Nelson .M

Daer Wayne, Dear Guest, Thank you for your wonderful feedback and for choosing our lounge again during your journey home from Thailand. We are delighted to hear that you enjoyed the comfortable seating, food and beverage selection, and the clean facilities during your layover. It is especially rewarding to know that you plan to visit us again next year. We truly appreciate your continued support and look forward to welcoming you back next February at Plaza Premium Lounge Dubai. Regards, Alok

Dear Joshua C, We appreciate you taking the time to share your feedback regarding our food selection. We are sorry to hear that our menu did not meet your expectations or dietary preferences during your visit. We would like to gently clarify that while we strive to offer a variety of international options, our lounge in Dubai serves Halal-certified food in accordance with local customs and regulations. This is why you will find that our sausages are typically chicken or beef rather than pork. We also aim to provide a wide range of vegetarian dishes to accommodate various dietary needs, but we understand that a greater variety of meat options is important to many of our guests. Your comments about inclusivity are important to us, and we will share this feedback with our culinary team as they look to balance local traditions with the diverse tastes of our international travelers. We hope to have the opportunity to provide a more satisfying dining experience for you in the future. Best regards, Nelson

Dear Debbiejlawson, We are so delighted to hear that choosing our lounge for your six-hour stopover made such a "world of difference" to your journey! It is wonderful to know that you were able to fully utilize our facilities—from catching up on much-needed sleep in the pods to enjoying a refreshing shower and our selection of food and drinks. We will be sure to share your special thanks with Nancy and Ederlina. They are a fantastic duo, and we are so proud of them for proactively securing those relaxing pods for you as soon as they became available. Knowing they helped make your stay so comfortable will be a huge highlight for them! We look forward to being your home away from home the next time your travels bring you through Dubai. Best regards, Nelson