ターミナル 3 のドバイ国際空港プラザ プレミアム ラウンジ

Dear Elodie, Thank you for taking the time to share your feedback. We sincerely regret that your experience at Plaza Premium Lounge Dubai fell short of expectations, and we apologies for the disappointment and inconvenience caused. We understand how frustrating the situation with your 16-year-old son must have been, especially after a long flight. As part of our review of this matter, we carefully checked our records and communication channels. Unfortunately, we were unable to locate any correspondence confirming that your son could access the lounge independently with a parental authorization certificate. Please note that our lounge access policy clearly states that minors must be accompanied by an adult. This information is outlined on our website and in the terms and conditions provided before any booking is confirmed. We encourage guests to carefully review these details and to seek clarification through the appropriate official channels prior to booking, particularly for matters as important as minor access. To help resolve this, we have authorized a full refund of the booking as a gesture of goodwill. We hope this clarifies our position and that any future experience with us will be more positive. Kind regards, Nelson .M

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found our lounge spacious and that your check-in experience was smooth. We sincerely regret that other aspects of your visit did not meet your expectations. We appreciate your comments regarding the food variety, availability of plates and napkins, refill times, and ice availability. We understand how important these details are in creating a comfortable lounge experience, and your feedback has been shared with our operations and culinary teams for review and improvement. During peak periods, we continuously work to maintain service standards and ensure all guest requirements are attended to promptly. We will continue focusing on improving our food selection, service efficiency, and overall guest experience. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Plaza Premium Lounge Dubai Team

Dear Vikrant N, Thank you for your kind review and for taking the time to share your feedback! We’re delighted to hear that you had a wonderful experience and that Priscilla’s outstanding professionalism, warm smile, and welcoming attitude made your day. She truly excels at making every guest feel special. Thank you also for the kind words about our Aero Bar, it means a lot to the entire team. We truly appreciate your feedback and hope to welcome you back soon on your next visit to Plaza Premium lounge Dubai! Warm regards, Nelson .M

Dear Oswal, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. Your comments regarding the food selection and beverage offering have been noted and will be shared with the relevant teams for review and improvement. We continuously strive to enhance our guest experience and maintain consistent service standards, and your feedback is valuable in helping us identify areas where we can do better. We appreciate your input and hope to have the opportunity to welcome you again in the future and provide a more positive experience. Regards, alok

Dear Amanda A, Thank you for your wonderful review and for the kind words! We’re delighted to hear that you found the lounge to be the nicest place to relax between flights, with beautifully clean facilities, a lovely hot shower, and great food. It’s especially heartwarming to know that Ranjeet and Sajin went over and above with their helpful, attentive, and friendly service — we’ll be sure to share your appreciation with them. Thank you for choosing us and for your kind words — guests like you make our team’s efforts worthwhile. We truly appreciate you taking the time to share your experience and hope to welcome you back soon on your next visit to Plaza Premium lounge Dubai! Warm regards, Nelson .M

Dear Sir Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the variety of seating options, beverage selection, food offerings, and shower facilities available in our lounge. It is always our goal to provide a comfortable and enjoyable experience for our guests. We appreciate your support and look forward to welcoming you back to Plaza Premium Lounge again soon. Regards, Alok

Dear H1045TLmartinb, Thank you for your feedback. We are sorry to hear about the inconvenience caused by your missed connections during your journey. We understand how frustrating travel disruptions can be. We appreciate you choosing Plaza Premium Lounge Dubai and hope we were able to provide you with some comfort during your transit experience. We look forward to welcoming you again in the future Best regards, Alok

Dear Rahul Bishnoi, Thank you for taking the time to share your feedback. We are truly sorry to hear about your unpleasant experience with Mr. Ranjeet and that you felt disrespected and unwelcome. This is completely unacceptable and does not reflect the standards of service we strive to maintain at our lounge. We take such matters very seriously. Your complaint has been noted and will be immediately escalated to management for a thorough investigation and appropriate action. We sincerely apologize for the distress this caused you during your visit to Dubai. Should you choose to give us another opportunity in the future, we will ensure a much better experience. Warm regards, Nelson .M