Nice to be able to idd to lounge instead of the gate but it was really busy and in terms of choice food / drinks limited find the price / quality ratio not in proportion. Too many people too little accommodation!
事業者からの返答
Beste Monique,
Hartelijk dank voor je openhartige feedback. We stellen het zeer op prijs dat je je ervaringen met ons hebt gedeeld. We begrijpen dat de lounge overvol aanvoelde en dat het aanbod aan eten en drinken niet aan je verwachtingen voldeed. Tijdens piekuren kunnen luchthavenlounges drukker zijn dan normaal, wat van invloed kan zijn op de algehele ervaring. Wees gerust: we hebben je opmerkingen doorgegeven aan het management van de lounge, zodat zij hier aandacht aan kunnen besteden. We hopen je bij je volgende reis beter van dienst te kunnen zijn.
Met vriendelijke groeten,
Het klantenserviceteam van Trippest
M
Monxxxxx
July 23, 2026
There were far too many people in the lounge, was expensive and could not use the showers as too many people
Crowded and expensive. Could not use the showers which I paid for. Arrived in the evening for a 6 hour layover there really was not much space or privacy
事業者からの返答
Dear Mon,
We’re sorry to hear that your lounge experience did not provide the comfort and privacy you expected during your layover. We understand how disappointing it must have been to find the lounge overcrowded and to be unable to access the shower facilities.
Your feedback regarding the space, capacity, and overall value is greatly appreciated and will be shared with the lounge operator for review. We regret that this visit fell short of expectations.
Trippest Customer Service
L
Lynda_C
July 14, 2026
Premium lounge did not...
Premium lounge did not live up to expectations. Furniture was tired. Really packed didn't eat as I did want to loose my seat. Eventually I got a drink when it was quiter. It could have dont with cleaning I would not pay to go in this lounge again unless it was given a facelift.
Disappointed.
事業者からの返答
Dear Lynda,
Thank you for your honest feedback. We're sorry to hear that the Dubai lounge fell short of your expectations in terms of cleanliness, comfort, and overall atmosphere. We have shared your comments with the lounge management team for improvement. If there's anything we can do to assist you further, please don't hesitate to let us know. We truly appreciate your input and hope to serve you better in the future.
Warm regards,
Trippest Customer Service Team
I
I8805UNmikew
June 1, 2026
Ticket process great. Lounge pretty small.
I was a bit concerned about the process of obtaining tickets for the lounge (someone the other side of the world sending me a QR code a few days before our flight) but actually that worked really well, with very clear instructions as to where the lounges were and how to redeem the tickets. Even good guidance as to which was the best lounge.
The reason I have given 4/5 is that the lounge itself (by gate B26) was pretty small. The food and service was fine, but no sleeping pods, you had to book a shower at a nearby hotel, and the single toilet was tiny, with a queue (I had to get changed and found it easier to use public toilets elsewhere).
But this is a reflection on the lounge (which I think might be temporary), not the booking process, which was great.
事業者からの返答
Thanks for taking the time to share your thoughts! We’re glad to hear that the ticket process went smoothly and that you found our instructions helpful. It’s always our goal to make things as easy as possible for you.
We appreciate your feedback about the lounge size and facilities. We understand that can be a bit of a letdown, but your insights are valuable, and we’ll pass them along to the lounge management.
If you’re ever traveling again, we’d love to help you find a great spot to relax. Safe travels!
Best regards,
Trippest Customer Service Team
J
jeffre f
May 15, 2026
awesome
a place to be recommend to relax after a long flight going to another flight
事業者からの返答
Hi Jeffre,
Thank you for your awesome review of the VIP Lounge at Dubai International Airport! We're thrilled to hear that you found it to be a great place to relax after a long flight.
We truly appreciate your recommendation! We also offer discounted lounge booking services at airports worldwide, and we look forward to assisting you with your future travels!
Best regards,
Trippest Customer Service Team
A
Aasiyah_P
March 25, 2026
Great Service
Excellent service received from the staff.
Will definitely book Ahlan lounge again.
Extremely impressed
事業者からの返答
Dear Aasiyah,
Thank you for your wonderful review of Ahlan Lounge access at the Dubai Airport! We're thrilled to hear that you received excellent service from the llounge staff. We look forward to welcoming you back to the lounge on your next visit to Dubai!
Best regards,
Trippest Customer Service Team
S
SueB160
February 14, 2026
Over priced and underwhelmed
Super expensive, we had hoped to enjoy some duty free shopping, but it was so much more expensive that shopping on UK high street
K
Katrin S
February 9, 2026
Poor value for money ratio
The lounge was full. The wine terrible. We couldn't get into the Emirates Lounge. Too expensive for performance.
Don't book a restaurant.
事業者からの返答
Liebe Katrin,
es tut mir leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Die Lounge am Flughafen Doha ist einzigartig, da sie keine Einschränkungen hinsichtlich Fluggesellschaften oder Sitzplatzklassen hat und für alle Reisenden zugänglich ist. Hochwertigere Lounges sind in der Regel Passagieren der First Class und Business Class vorbehalten. Für einen erweiterten Service empfehle ich Ihnen, sich bei der Buchung bei Ihrer Fluggesellschaft über Optionen für die Business oder First Class zu informieren. Vielen Dank für Ihr Feedback. Ich werde mich weiterhin um weitere Lounge-Partnerschaften bemühen, um Ihnen eine größere Auswahl bieten zu können. Ich hoffe, wir können Ihnen in Zukunft besser helfen!
Mit freundlichen Grüßen,
Trippest-Kundenservice-Team
B
bribri062017
February 6, 2026
Convenient because close to the boarding gates
Plaza premium is a very comfortable lounge and I recommend it
事業者からの返答
Cher client,
Merci pour votre excellent avis ! Nous sommes ravis que vous ayez apprécié le confort et la commodité de notre salon. Votre recommandation nous fait vraiment plaisir ! Nous sommes impatients de vous accueillir à nouveau lors de votre prochain voyage !
Cordialement,
L'équipe du service clientèle Trippest
D
David_P
February 6, 2026
Excellent value a bit of...
Excellent value a bit of a chew getting the qr codes but it all worked and communication with the provider was excellent. Lounge was very good with excellent staff.
事業者からの返答
Dear David,
Thank you for your wonderful feedback! We're thrilled to hear that you found our lounge access to be excellent value and that our communication met your expectations. We appreciate your patience with the QR code process and are glad you enjoyed the lounge and our staff's service. We look forward to welcoming you again soon!
Best regards,
Trippest Customer Service Team
