レオナルドダヴィンチエアポートプラザプレミアムラウンジ、ターミナル3出発

Dear Burr64, Thank you for your kind feedback and for choosing the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to hear that you had a great experience with us. It is especially rewarding to know that Andrei was helpful and attentive to your needs throughout your visit. We will be sure to share your wonderful comments with him, as recognition from our guests is the greatest motivation for our team. We truly appreciate your recommendation and look forward to welcoming you back to FCO soon. Kind regards, Flavio

Dear Flyer768989, thank you for sharing your feedback and for choosing the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to hear that you enjoyed your experience and found the Singapore Airlines dedicated area comfortable, restful, and less crowded. We especially appreciate your kind words about Andrei. It is wonderful to know that his helpful assistance in welcoming you and arranging your beverage contributed positively to your visit. Your recognition will certainly be shared with him and the team. We look forward to welcoming you back to the Plaza Premium Lounge on your next journey through Rome Fiumicino Airport. Kind regards, Flavio

Dear tedj390, Thank you for your kind feedback and for choosing the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to hear that you enjoyed your time with us and that Andrei's friendly, attentive, and professional service contributed positively to your experience. Providing personalized care to our guests is something we take great pride in, and we will be pleased to share your compliments with him. Thank you once again for your wonderful review. We look forward to welcoming you back on your next journey. Kind regards, Flavio

Gentile 519carolinas, La ringraziamo per aver condiviso il suo feedback e per essere stata nostra ospite presso la Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Ci dispiace sinceramente leggere che la sua esperienza non sia stata all'altezza delle aspettative. I commenti relativi alla varietà dell'offerta gastronomica, alla qualità del cibo e alla temperatura delle pietanze sono per noi molto importanti e saranno condivisi con il team competente per le opportune verifiche e migliorie. Il nostro obiettivo è offrire un servizio di elevata qualità a tutti i nostri ospiti e ci rammarica che in questa occasione non siamo riusciti a soddisfare le sue aspettative. Grazie ancora per il tempo dedicato a recensire la sua esperienza. Cordiali saluti, Flavio

Dear philipbJ1508JR, Thank you for sharing your feedback and for visiting the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are sorry to learn that your experience did not meet your expectations. We understand your disappointment regarding the lounge occupancy, the food offering, and the restroom facilities. During peak travel periods, the lounge may experience high guest volumes, and we regret any inconvenience this may have caused during your visit. We also appreciate your comments regarding our facilities, as they help us identify areas where improvements can be made. Your feedback has been shared with the relevant teams and is highly valued as part of our ongoing efforts to enhance the guest experience. Thank you once again for taking the time to share your observations. Kind regards, Flavio

Dear J4617IIbonniem, Thank you for your feedback and for enjoying your experience at the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to hear that Federico was kind, helpful, and attentive during your visit. Providing personalized service and ensuring our guests feel comfortable are among our highest priorities, and we are pleased that Federico contributed positively to your experience. We will be happy to share your compliments with him and the rest of the team. Kind regards, Flavio

Gentile Wanderer766401, La ringraziamo per aver condiviso il Suo feedback e siamo felici di sapere che abbia trascorso un piacevole momento presso la Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Ci fa molto piacere leggere che abbia apprezzato l’atmosfera rilassante della lounge e la qualità del nostro servizio. Un ringraziamento speciale per aver menzionato Federico e Gabriele: sarà un piacere condividere con loro le Sue gentili parole, che rappresentano un grande riconoscimento per il loro impegno e la loro professionalità. Grazie ancora per la Sua recensione e per aver scelto la nostra lounge. Speriamo di poterLa accogliere nuovamente molto presto. Cordiali saluti, Flavio

Dear G8192QHemmao, Thank you for taking the time to share your feedback and for enjoying your experience at the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to hear that you appreciated our food selection and the quality of service provided during your visit. Your kind words about Federico are especially appreciated, and we will be sure to share your recognition with him. Thank you once again for choosing our lounge. We look forward to welcoming you back soon. Kind regards, Flavio

Dear 394sharafath, Thank you for your feedback and for enjoying your time at the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to hear that you appreciated our food selection, found the lounge comfortable, and enjoyed the service provided by our team. Comments like yours are a great source of motivation and encourage us to continue delivering a relaxing and enjoyable experience for all our guests. We look forward to welcoming you back on your next journey through Rome Fiumicino. Kind regards, Flavio

Dear Floridarevealed, Thank you for taking the time to share your feedback and for visiting the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are sorry to learn that your experience did not meet your expectations. We would like to clarify that the beverages included with lounge access are clearly indicated in our access agreements, at the entrance, and at the bar counter. Complimentary alcoholic beverages include a selection of wines, sparkling wine, and draft beer, including Bottega Amatia Red, Bottega Amatia White, Bottega Brut Millesimato, and Birra Moretti Draft Beer. We also appreciate your comments regarding crowding and facilities. Please be assured that we continuously monitor lounge capacity in an effort to provide a comfortable experience for all our guests. Thank you again for your feedback, which helps us improve our services. Kind regards, Flavio