Avoid
Local operator cancelled last minute with no satisfactory explanation. Left us without sufficient time to book an alternative activity for the final day of our holiday. Avoid at all cost!
事業者からの返答
Dear Ross,
We are very sorry to hear about your recent experience. The last-minute cancellation by our local operator and the lack of a satisfactory explanation are unacceptable, and we sincerely apologize for the inconvenience caused, especially on the final day of your holiday.
We understand how disappointing and frustrating this situation must have been for you. Please know that we are taking immediate steps to address this issue with our local operators to prevent it from happening in the future.
We have processed the refund and you will receive the money from your original payment channel.
Thank you for bringing this matter to our attention. We appreciate your feedback and hope to have the opportunity to make things right in the future.
Safe travels!
Adrenalin booster on the wild water
Fantastic experience if you like outdoor sensations and wild water fun. Well organised despite last minute change of early pickup time
A real adventure experience
This trip includes a ride on the colonial era railway (basic in the extreme, but no less for it), with a rafting experience down the jungle river. We opted for the more challenging level 3/4 rapids which saw some of us thrown out of the raft on a few occasions!
A good fun day all round.
事業者からの返答
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.
Tour Cancelled, but we had to find this out ourselves!
We specially planned the end of our holiday to include this tour cutting short our stay on Gaya Island to ensure we could fit it in.
Initially all was good, communication to confirm pick up times and we were really looking forward to it.
Pick up time came and went and we sat patiently in our hotel lobby, after 20 mins the hotel staff asked if they could help and contacted the company for us. 10 mins later they were called back to advise the trip was cancelled as the train had broken down.
Whilst I appreciate the breaking down of the train has nothing to do with this company it was the lack of communication and the fact that we were just left sitting there which has prompted this review.
Also upon investigation it seems the train breaking down is quite a frequent occurrence, but this is not mentioned in the tour details, had it been and we had understood the risk we probably would not have arranged our holiday to specifically accommodate this tour.
On a positive side the company did provide a full refund immediately, but sadly due to the lack of communication we had already formed a poor opinion of this company/tour
事業者からの返答
Thank you for your review. I’m sorry to hear you had such a experience, but I sorry to inform you that we already cancel this tour one day before your travel date due to below reason and did fully refund to customer.
We sent an e mail as well message from TripAdvisor messenger platform one 9th July as per below.
Please find the below proof that we informed customer in advance:
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Dear sir,
Regret to imform that we have to cancel ur booking due heavy raining and place to visit are not in good condition for people to visit, We already send cancellation booking to Trip Advisor and will refund to u, tq Hery
Khairy MD Tahir Jun 9, 2019, 7:20 PM
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We always aim to deliver a great experience. We are gutted when we miss the mark!
As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
We will use the feedback to make us better becase customer is always right 😉
