Nataly is lovely, friendly and very easy to communicate with. She clearly knows Paris well and puts a lot of care into what she does. Would definitely recommend getting in touch with her if you’re looking for a guide in Paris!
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear you enjoyed your time with Nataly. We’ll be sure to share your lovely feedback with her. Thank you for recommending us, and we hope to see you again in Paris!
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bhusk
September 24, 2025 · via Tripadvisor
3 hour Walking Tour Around Paris-Choose your Own
Maryan gave me a great overview of 4 arrondissements. We covered everything I wanted to cover. She was flexible and dedicated.
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sambF8397OI
October 4, 2024 · via Tripadvisor
JHorrible hassle dishonest scam. Refuse to refund
They are a conduit for independent tour operators. But they with the tour operators are scamming. They sold us an expensive private museum tour while they knew the museum was closed. Now I am get a COMPLETE run AROUND. They will not give me a refund. Beware
1人が参考になったと回答
事業者からの返答
While this individual did not book a private tour directly with us, and communication through the third-party platform proved somewhat challenging, we did reach out two weeks in advance to notify the customer that the Louis Vuitton Foundation would be closed on their selected date due to an exceptional closure. It's important to highlight that cancelling the tour on our end would result in a 30% fine according to the platform’s rules, as the closure was beyond our control and caused by the museum itself, not our guide or company.
The customer initially agreed but seems to have forgotten to cancel, which led to the tour not being cancelled in time. As many regular Viator users know, cancellations up to 24 hours before the tour can be done without any financial loss. Despite this, we also offered alternative tours and bonuses to make up for the inconvenience.
We regret that the situation unfolded this way, but we did everything possible to resolve it transparently. Why didn’t you cancel in time?
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Amelia D
May 24, 2024 · via Tripadvisor
Emy the best guide
Emy, was energetic, dynamic, friendly, knowledgeable and helpful. He guided us through a very busy Montmartre. Emy explained to us the panorama of Paris from the top of the hill, and it was incredible to see. The Sacré Coeur church on the hill was the highlight of the visit, however, there was a lot of priceless history that Emy shared about Montmartre. We went to the painters' square, the famous stairs where parts of John Wick and Emily in Paris were filmed. We saw where Picasso lived and heard Dalida's tragic story. Do not visit this place without booking this same tour! It's so worth it. Thanks, Emy!
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elizabetheY1828AC
May 23, 2024 · via Tripadvisor
Visit of the Opera district
Valentin, our guide, proved to be a true scholar, well-versed in both history and ballet. He generously spent an extra hour with us beyond the scheduled tour time. It was evident that he took pleasure in his work, which he shared with us, enhancing our experience. We greatly appreciated all we learned from him. Thank you, Valentin, for contributing to our memorable Paris trip.
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830_ngi_
May 11, 2024 · via Tripadvisor
5. Thank you Tour Up in Europe for Helene! (for helping us find her)
Without the tour around the centre of Paris, our trip wouldn't have been so magnificent! Even before the trip, I was amazed at how there could be so many reviews, all rated excellent - not a single one rated good, let alone lower. But now I understand that no one who has been on the tour with Helene can simply rate her lower than the highest score. Profound knowledge, artistry, humor, an endless array of fascinating stories about the most famous people, writers, artists, actors, who lived, stayed, or passed through Paris! You get lost in them)) Helene, THANK YOU!!!! We admire you!!!
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Amelia A
May 11, 2024 · via Tripadvisor
Our guide was a blest!
The tour went so smoothly. One of the best tours in our lives. Not only does Helen possess tremendous knowledge, but she also has an extraordinary talent for conveying information and the gift of captivating the listener, making them dive with great interest into history. Thanks to Helen, we discovered Paris in a completely different way, and she made Paris our favorite city!
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July M
May 10, 2024 · via Tripadvisor
The most romantic 14 February
We were in Paris in February for Valentine's Day. Elena showed us the most beautiful and romantic spots and truly made our day. A wonderful guide with knowledge, humor, and tact. A guide who creates an atmosphere. Highly recommend to everyone.