We left in November 2025 for this 4-day Nile cruise and the least we can say is that our experience was far from promising.
Already, 48 hours before boarding the boat, the organization contacted us via Wattsapp to tell us that we would have to pay an extra $200 per person as soon as we arrived (cash of course). We were free to cancel our cruise if we did not wish to pay. Having had trouble finding a cruise that offered guided tours with Francophone guides and already traveling, we maintained our reservation and paid. Unfortunately, the guides were not Francophone at all. Every day we were promised that we would have a Francophone guide the next day, a lie.
The boat did not match the one in the picture (it was a huge old boat and really outdated), almost empty (we were less than 30 on a boat planned for 200 people), the food was hearty but quite average (and made us very sick), the whole organization was deplorable (no communication about the visits, and as we were the only ones on the boat to have booked this cruise we never knew what to expect, multiple speakers (guides, drivers...). When we returned, we wrote to tripadvisor to tell about this experience, they forwarded to Viator who immediately replied that they would not refund us (we had not asked for anything) and that they would do nothing.
You should also know that a cruise in Egypt is quite special: dozens of big boats do exactly the same circuit, leave together, dock against each other and everyone visits the temples at the same time (with rises between 3am and 5am...), and quickly (usually 1h max), the rush is huge.
Too bad, we were delighted with this cruise, which still allowed us to see fabulous places, but the experience was really spoiled by this organization.
事業者からの返答
Thank you for taking the time to share your detailed feedback.
We are truly sorry to learn that your Nile cruise experience did not meet your expectations. We understand your disappointment regarding the communication, guide language arrangements, and aspects of the overall organization of the trip.
Providing clear information and delivering the services our guests expect are priorities for us, and we regret that your experience left you feeling otherwise. We also understand your frustration regarding the guide language issue, as we know how important it is for guests to fully enjoy and understand the historical sites they visit.
We appreciate your comments, as they help us review our processes and identify areas where improvements can be made. While we are pleased that you were able to discover the remarkable monuments and landscapes of the Nile, we are sorry that operational issues affected your overall experience.
Thank you again for sharing your feedback. We value every guest’s opinion and will continue working to improve the quality of our services.
Warm regards,
Egypt VIP Tours
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Matias_M
October 4, 2025 · via Viator
Bitter sweet experiences. Don’t miss it but maybe with another tour company
It’s a bitter sweet experience.
Ill state the cruise and the tours are different entities and have nothing to do with eachother
Let’s start from the good. The cruise was really nice, we had a nice room, AC worked perfectly, anything we needed was served. Mohammed in the front desk was an angel and truly the best. Food was nice and the boat work perfectly
Now for the not so good or bad part
The tours are extremly disorganised. We were always the last to be picked up for tours. In the temples we were the ones with the shortest explanations and we barely ever got contacted by our tour guide previous to our tour. One day even our tour guide didn’t show up and we had to do double the tours the next day.
We also had a problem with Viator on things they said our package included and the tour company said it did not
I give it a 3,5/5 experience, with the best parts being the cruise and the people we met (don’t get me wrong, the archeological sites are ABSOLUTELY AMAZING, but having such poor preparation does take a lot out of the price you are paying)
事業者からの返答
Thank you for taking the time to share such detailed feedback.
We are pleased to hear that you enjoyed your cruise experience, the comfort of your cabin, the food, and the service provided onboard. We will be especially happy to pass your kind words on to Mohammed, who will be delighted to know he helped make your trip more enjoyable.
At the same time, we sincerely regret that the tour arrangements did not consistently meet your expectations. We understand your concerns regarding communication, tour coordination, scheduling, and the amount of time spent at some of the archaeological sites. We also apologize for any confusion regarding the inclusions of your package.
Your feedback is extremely valuable to us, as it helps us identify areas where we can improve the overall guest experience. While we are happy that you enjoyed Egypt’s incredible historical sites and met wonderful people along the way, we are sorry that organizational issues affected your overall impression.
Thank you again for your balanced and thoughtful review. We appreciate your feedback and hope to have the opportunity to welcome you back to Egypt in the future.
Warm regards,
Egypt VIP Tours
J
Jorge_C
September 8, 2025 · via Viator
A special but deficient experience.
I hired this cruise especially because I had guides in Spanish and most of the group did not speak English and 3 of the 5 guides did not speak Spanish. The cruise facilities are comfortable and clean, I think the staff lacks preparation. Another point against it is that 2 people were talking to me about the agency and I never knew who the manager was and they were also not clear with the schedules of the itineraries from the first day. We had to ask or find out the day before.
1人が参考になったと回答
事業者からの返答
Thank you for taking the time to share your feedback.
We are pleased to hear that you found the cruise facilities comfortable and clean. However, we are sorry to learn that certain aspects of the experience did not meet your expectations.
We understand how important it is for guests to receive guiding services in their preferred language, and we regret the disappointment caused when some of the guides were unable to provide explanations in Spanish as expected.
We also apologize for any confusion regarding communication, itinerary schedules, and points of contact during your trip. Clear coordination and timely information are essential to a smooth travel experience, and we appreciate you bringing these concerns to our attention.
Your feedback is valuable to us and will help us improve our communication and service organization for future guests.
Thank you for choosing Egypt VIP Tours, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Egypt VIP Tours
A
AmmarYasser8282
July 16, 2024 · via Tripadvisor
A beautiful trip from the beginning to the end ❤️ Truly a different experience on all levels. I loved it very much ❤️❤️❤️❤️❤️❤️
A very special trip that deserves a rating of 5 out of 5 stars. Thank you to this wonderful company ( Egypt VIP Tours ) ❤️❤️❤️❤️❤️
事業者からの返答
Thank you so much for your wonderful 5-star review! ❤️
We are truly delighted that you had such a special experience and that you felt it deserved a perfect rating. Your kind words and appreciation mean the world to our entire team.
Thank you for choosing Egypt VIP Tours and for placing your trust in us. We look forward to welcoming you back for many more unforgettable adventures in Egypt!
Warm regards,
Egypt VIP Tours
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Yedg87
July 10, 2024 · via Tripadvisor
A very excellent and enjoyable Nile cruise. It is also a cultural, useful and interesting trip ,The company is treated with the
The best and most beautiful trip ever , The Nile River is very interesting , I would also like to thank the company ❤❤❤❤❤❤❤
事業者からの返答
Thank you so much for your beautiful 5-star review! ❤️
We are delighted to hear that you consider this one of the best and most beautiful trips you have ever experienced. The Nile River truly makes every journey through Egypt feel peaceful, fascinating, and unforgettable.
Your kind thanks mean a great deal to the entire Egypt VIP Tours team. We sincerely appreciate your support and hope to welcome you back for another wonderful adventure in Egypt!
Warm regards,
Egypt VIP Tours
M
Mostafa S
July 10, 2024 · via Tripadvisor
Very nice visit thanks for helpful and making it easy to go
Very nice visit thanks for the welcoming and facilitating from the first day to the departure wish you good luck.
事業者からの返答
شكرًا جزيلًا لحضرتك على كلماتك الطيبة ودعواتك الجميلة ❤️
سعداء جدًا بأن زيارتك كانت تجربة جميلة، وأنك شعرت بحسن الاستقبال والاهتمام وتسهيل كافة الأمور منذ اليوم الأول وحتى المغادرة. رضا ضيوفنا وراحتهم من أهم أولوياتنا، وكلماتك تسعد وتُشجّع فريق العمل بالكامل.
نتمنى أن تظل ذكريات رحلتك في مصر جميلة دائمًا، ونسعد باستقبالك مرة أخرى في رحلات وتجارب جديدة بإذن الله.
كل الشكر والتقدير من فريق Egypt VIP Tours، ونتمنى لك كل الخير والتوفيق ❤️
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Passport50277028054
June 29, 2024 · via Tripadvisor
It was a very special trip, full of indescribable pleasure, and the company's employees were treated with the utmost respect and
It is easy to deal with the company, and the trip is one of the most beautiful trips I have ever taken in my life. I recommend it
事業者からの返答
We are so happy to know that your experience with us was easy and smooth from the very beginning!
Hearing that you consider this one of the most beautiful trips of your life is truly a wonderful compliment to our entire team. ❤️
Thank you for your recommendation and for choosing Egypt VIP Tours. We would be delighted to welcome you back for another unforgettable experience in Egypt!
Warm regards,
Egypt VIP Tours
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Paradise25624833963
June 29, 2024 · via Tripadvisor
A wonderful and very special experience, everyone should try it
The best trip in egypt and in world ❤️ ، The city of Aswan and the city of Luxor are very wonderful, as is the enjoyable Nile River
事業者からの返答
What an amazing compliment! ❤️
We are truly happy to hear that you consider this one of the best trips in Egypt and even in the world! Exploring the beauty of Aswan and Luxor while enjoying the magical Nile River is certainly an unforgettable experience.
Thank you for sharing your enthusiasm and beautiful words with us. It was a pleasure having you with Egypt VIP Tours, and we hope to welcome you back for another incredible journey along the Nile! ❤️
Warm regards,
Egypt VIP Tours
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Al arady E
June 29, 2024 · via Tripadvisor
An enjoyable trip with my life partner, an unparalleled experience ♥️The Nile River is irresistible, neither are the hot air bal
An enjoyable trip with my life partner I advise everyone to try it ♥️♥️
You will enjoy it to the fullest extent in this excellent stage
事業者からの返答
Thank you so much for your lovely review! ♥️
We are delighted that you and your life partner had such an enjoyable experience together. Sharing a special journey like this creates wonderful memories, and we’re very happy to know that you enjoyed it to the fullest.
Your recommendation means a great deal to our team. Thank you for choosing Egypt VIP Tours, and we hope to welcome you both back for another unforgettable adventure in Egypt!
Warm regards,
Egypt VIP Tours
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Yasser Y
June 29, 2024 · via Tripadvisor
The places are very beautiful and picturesque, the landscapes are unparalleled, and beautiful adventures were discovered
A wonderful trip with the family and we had a lot of fun
I recommend trying this trip to everyone and you will definitely enjoy it
事業者からの返答
We’re so happy to hear that you and your family had such a wonderful and fun experience with us! ❤️
Creating enjoyable memories for families is always special, and your recommendation truly means a lot to our team.
Thank you for choosing Egypt VIP Tours. We hope to see you and your family again for another amazing adventure in Egypt!
Warm regards,
Egypt VIP Tours
