マラソン キー: ソンブレロ リーフのポンツーンでの 3 時間のシュノーケリング アドベンチャー

Thank you for your wonderful review! We're thrilled to hear you had a great time snorkeling at Sombrero Reef. It means a lot to know that our captains helped make your experience special. Their passion for the water and for sharing the beauty of the Florida Keys with our guests is something we're very proud of. We appreciate you choosing to join us and hope to welcome you back aboard for another unforgettable adventure soon!

We understand how frustrating it must have been not having the proper contact information or a clear meeting point, and we sincerely apologize for the lack of communication. Your feedback is very important to us, and we would really appreciate the opportunity to look into this situation further and make things right. Please kindly contact our office at your earliest convenience so we can review your case in detail and assist you accordingly. We’re here to help and want to ensure you receive the experience you originally expected. Thank you again for bringing this to our attention.

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. According to our records, the refund was processed, and once a refund is issued it may take several business days for the funds to appear on your statement depending on your bank or credit card provider. We also want to clarify that this experience is operated by a local captain in Marathon, and the activity runs directly from the marina. We always encourage guests to contact us through the booking platform if they have questions so we can assist as quickly as possible. We appreciate your feedback and wish you the best with your future travels.

Thank you for your feedback. The price shown on Viator includes taxes and the booking platform service fees, which may make the total appear higher than the base price advertised directly by the local operator. In many cases, the price guests see elsewhere is before taxes and fees are added at checkout. All pricing shown on Viator is the final price at the time of booking, so there are no additional charges when you arrive. We appreciate you sharing your comments and hope you still enjoyed your snorkeling experience at Sombrero Reef.

Thank you for your feedback. We’re glad to hear that you ultimately enjoyed the snorkeling trip at Sombrero Reef. Regarding the price, the cost is the same whether guests book directly or through the platform, as taxes and processing fees apply in both cases. Sometimes travelers compare the final price to a base rate shown before taxes and fees, which can make it appear different. We also appreciate your comments about communication and will continue working with our partners to make the check-in process as smooth as possible for all guests. Thank you for sharing your experience.

We’re sorry to hear about your frustration and disappointment. The meeting location and address are clearly listed on the voucher and tickets provided after booking. The check-in location is at the Visitor Services building by the marina, on the bayside of the road, which is a large building with a gift shop and a common meeting point for several local water activities. Many guests successfully check in there each day using the instructions provided. If there was any difficulty locating the meeting point, our team is normally available by phone to assist. The tour is a 3-hour experience that includes time on the water and snorkeling equipment, depending on sea conditions and the day’s schedule. If you contacted Viator regarding your reservation, their support team can also assist in reviewing the booking details. We appreciate your feedback and are sorry your day did not go as planned.